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CrossCountry (XC)
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Information last updated 20 September 2021 22:37
- Managing Director
- Tom Joyner
- Head Office
- Phone
- 03447369123
- Fax
- 0121 200 6005
- Textphone number
- 0121 200 6420 (For customers with hearing impairments)
- Address
-
CrossCountry Trains Limited
FREEPOST RRXU-HUEC-GLLY, Cannon House
18 The Priory Queensway, Birmingham
B4 6BS - Email address
- [email protected]
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03447369123
- Fax
- 0121 200 6005
- Textphone number
- 08448110126 (For customers with hearing impairments)
- Address
-
Customer Relations - CrossCountry
Cannon House - 18 The Priory Queensway
Birmingham
B4 6BS - Web address
- CrossCrountryTrains.co.uk
- Email address
- [email protected]
- Note
-
Opening hours
Sunday - 08:00 - 16:00
Monday to Friday - 08:00 - 20:00
Saturday - 08:00 - 16:00
- Lost Property
- Phone
- 03447369123
- Fax
- 0121 200 6005
- Textphone number
- 08448110126 (For customers with hearing impairments)
- Address
-
-
-
-
- - Web address
- CrossCountry - Lost Property
- Email address
- [email protected]
- Note
-
Any lost property left on a CrossCountry train service will be taken through to the final destination of the train, where it will be handed to the operator responsible for lost property at that station.
Opening hours
Monday to Friday - 08:30 - 20:00
Saturday - 0900 - 18:00
- Assisted Travel
- Phone
- 03448110125
- Textphone number
- 03448110126 (For customers with hearing impairments)
- Web address
- CrossCountry - Assisted Travel
- Note
-
By phoning us before you travel on 0844 811 0125 or 0844 811 0126 by text phone, we’ll try, wherever possible, to have a member of staff meet and help you throughout your journey, not just when travelling with us but across the wider rail network as well.
Information about our Assisted Travel scheme and copies of our Disabled People’s Protection Policy are available by clicking here.
Opening hours
Monday to Saturday - 08:00 - 20:00
Sunday - 10:00 - 20:00
Ticketing & Fares
- Telesales
-
- Phone
- 08448110124
- Address
-
- Contact note
-
3 - 4 days delivery for tickets
Next day delivery £6
Customers can also collect tickets from machines at the station, or print them at home.
Opening hours
Monday to Sunday - 08:00 - 20:00
- Group Travel
- Phone
- 03712442388
- Business Travel
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Seat reservations
- Available
- Penalty fares
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Buses replace CrossCountry services between Ely and Stansted Airport on Saturday 11and Sunday 12 December
- Amended 23:09 Birmingham New Street to Nottingham service from Monday 8 to Friday 12 November
- Buses replace trains between Southampton and Bournemouth / Poole / Portsmouth on Saturday 4 and Sunday 5 December
- Amended morning CrossCountry trains in the York / Leeds area on Sunday 5 December
- Amended service in the Southampton area on Sunday 28 November
- Amended 09:35 York to Plymouth on Saturday 27 and Sunday 28 November
- Amended 09:18 Leeds to Edinburgh on Saturday 27 and Sunday 28 November
- Buses replace trains between Stansted Airport / Audley End and Cambridge / Cambridge North on Sunday 28 November
- Amended services in the Southampton area on Sunday 21 November
- Buses replace trains between Plymouth and Liskeard / Gunnislake on Saturday 20 and Sunday 21 November
- Amended 09:35 York to Plymouth on Saturday 20 and Sunday 21 November
- Amended 09:18 Leeds to Edinburgh on Saturday 20 and Sunday 21 November
- Amended service between Plymouth and Penzance on Saturday 13 and Sunday 14 November
- Amended services in the Southampton area on Saturday 13 and Sunday 14 November
- Amended 09:35 York to Plymouth on Sunday 14 November
- Amended 09:18 Leeds to Edinburgh on Sunday 14 November
- Amended services in the Leeds area on Saturday 30 and Sunday 31 October
- Buses replace trains between Derby and Nottingham on Sunday 7 November
- Buses replace trains between Reading and Basingstoke / Winchester on Sunday 7 November
- Amended services between Reading and Basingstoke / Southampton on Saturday 30 and Sunday 31 October
- Buses replace trains between Southampton Airport Parkway and Bournemouth from Monday 1 to Friday 5 November
- Buses replace trains between Derby and Nottingham on Sunday 31 October
- Amended service between Wolverhampton and Birmingham New Street on Saturday 30 and Sunday 31 October
- Buses replace trains in the Wolverhampton / Birmingham International area on Sunday 10 October
- Buses replace trains between Nottingham and Derby on Sunday 24 October
- Buses replace trains in the Basingstoke / Winchester area on Saturday 23 and Sunday 24 October
- Amended service between Newcastle and Edinburgh on Saturday 23 and until 10:00 on Sunday 24 October
- Buses replace trains between Wilmslow and Stafford on Sunday 24 October
- Buses replace trains between Ely and Peterborough on Saturday 23 and Sunday 24 October
- Buses replace trains between Derby and Nottingham on Sunday 17 October
- Buses replace trains between Newcastle and Edinburgh on Saturday 16 and until 09:00 on Sunday 17 October
- Buses replace trains between Banbury and Oxford on Sunday 17 October
- Buses replace trains between Ely and Peterborough on Sunday 17 October
- Buses replace trains between Reading and Basingstoke / Winchester on Sunday 10 October
- Buses replace trains between Newcastle and Edinburgh on Saturday 9 and Sunday 10 October
- Buses replace trains between Ely and Peterborough on Sunday 10 October
- Amended service between Basingstoke and Southampton / Salisbury on Sunday 3 October
- Amended service at University on Sunday 3 October
- Amended service at Stoke-on-Trent and Macclesfield on Sunday 3 October
- Amended service between Newcastle and Edinburgh on Saturday 2 and Sunday 3 October
- Buses replace trains between Peterborough and Ely on Sunday 3 October
- Amended service through Basingstoke on Sunday 26 September
- Buses replace trains between Newcastle and Edinburgh on Saturday 25 and Sunday 26 September
- No CrossCountry service at University on Sunday 26 September
- Amended service to / from Bristol Temple Meads on Saturday 25 and Sunday 26 September
- Buses replace trains between Peterborough and Ely on Sunday 26 September
- Amended 19:35 Bristol Temple Meads to Leeds from Monday 20 to Thursday 23 September
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