CrossCountry (XC)

26/08/2020 16:25:50
http://www.crosscountrytrains.co.uk

Information last updated 04 December 2020 00:16

Company Information

Managing Director
Tom Joyner 
Head Office
 
Phone
03447369123 
Fax
0121 200 6005 
Textphone number
0121 200 6420 (For customers with hearing impairments)
Address
CrossCountry Trains Limited
FREEPOST RRXU-HUEC-GLLY, Cannon House
18 The Priory Queensway, Birmingham

B4 6BS
Email address
customer.relations@crosscountrytrains.co.uk  
Network map
Download network map CrossCountry map PDF

Support & information

Customer services
 
Primary Phone
03447369123
Fax
0121 200 6005
Textphone number
08448110126 (For customers with hearing impairments)
Address
Customer Relations - CrossCountry
Cannon House - 18 The Priory Queensway
Birmingham

B4 6BS
Web address
CrossCrountryTrains.co.uk
Email address
customer.relations@crosscountrytrains.co.uk
Note

Opening hours

Monday to Friday - 08:00 - 17:00

Saturday - 08:00 - 16:00 

Lost Property
 
Phone
03447369123
Fax
0121 200 6005
Textphone number
08448110126 (For customers with hearing impairments)
Address
-
-
-

-
Web address
CrossCountry - Lost Property
Email address
lost.property@crosscountrytrains.co.uk
Note

Any lost property left on a CrossCountry train service will be taken through to the final destination of the train, where it will be handed to the operator responsible for lost property at that station.

Opening hours

Monday to Friday - 08:30 - 20:00

Saturday - 0900 - 18:00 

Assisted Travel
 
Phone
03448110125
Textphone number
03448110126 (For customers with hearing impairments)
Web address
CrossCountry - Assisted Travel
Note

By phoning us before you travel on 0844 811 0125 or 0844 811 0126 by text phone, we’ll try, wherever possible, to have a member of staff meet and help you throughout your journey, not just when travelling with us but across the wider rail network as well.

Information about our Assisted Travel scheme and copies of our Disabled People’s Protection Policy are available by clicking here. 

Opening hours

Monday to Saturday - 08:00 - 20:00

Sunday - 10:00 - 20:00

Ticketing & Fares

Telesales

 

Phone
08448110124
Address



Contact note

3 - 4 days delivery for tickets

Next day delivery £6

Customers can also collect tickets from machines at the station, or print them at home.

Opening hours

Monday to Sunday - 08:00 - 20:00 

Group Travel
 
Phone
03712442388
Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Amended 19:35 Bristol Temple Meads to Leeds from Monday 22 to Thursday 25 February
Buses replace trains between Birmingham New Street and Coleshill Parkway / Nuneaton on Saturday 20 and Sunday 21 February
Buses replace trains between Eastleigh and Southampton Central / Bournemouth on Saturday 13 to Friday 19 February
Amended CrossCountry services in the Birmingham New Street area from 10:45 on Saturday 13 and all day on Sunday 14 February
Buses replace trains between Dundee and Aberdeen on Saturday 13 and Sunday 14 February
Buses replace trains between Dundee and Aberdeen on Sunday 7 February
Buses replace trains between Basingstoke and Winchester / Southampton Central / Fareham on Saturday 6 and Sunday 7 February
Amended CrossCountry services in the Birmingham New Street area from 10:45 on Saturday 6 and all day on Sunday 7 February
Amended late evening / night trains between Sheffield and Chesterfield from Monday 8 to Thursday 11 February
Buses replace trains between Dundee and Aberdeen on Sunday 31 January
Amended service in the Southampton area on Saturday 30 and Sunday 31 January
Amended service between Cheltenham Spa and Bristol Parkway on Saturday 30 and Sunday 31 January
Buses replace trains between Leicester and Melton Mowbray on Sunday 24 January
Buses replace trains between Dundee and Aberdeen on Sunday 24 January
Amended service between Chesterfield and Sheffield on Sunday 24 January
Buses replace trains between Peterborough and Melton Mowbray / Leicester on Sunday 27 and Monday 28 December
Buses replace trains between Birmingham New Street and Wolverhampton before 12:00 on Friday 1 January
Buses replace trains between Dundee and Aberdeen on Sunday 17 January
Amended service between Chesterfield and Sheffield on Saturday 16 and Sunday 17 January
Amended service between Chesterfield and Sheffield on Sunday 10 January
Buses replace trains between Reading and Basingstoke on Sunday 10 January
Amended service through Winchester on Saturday 9 and Sunday 10 January
Buses replace trains between Dundee and Aberdeen on Sunday 10 January
Amended service in the Bristol Temple Meads area from Sunday 27 December to Friday 8 January
Buses replace trains between Didcot Parkway and Oxford until 13:20 on Sunday 20 December
Buses replace trains between Reading and Basingstoke on Sunday 6 December
Amended 23:09 Birmingham New Street to Nottingham from Monday 7 to Thursday 11 December
Buses replace trains between Penzance and St Erth / St Ives / Truro from Saturday 5 to Thursday 10 December