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CrossCountry (XC)
Information last updated 15 February 2021 10:17
- Managing Director
- Tom Joyner
- Head Office
- Phone
- 03447369123
- Fax
- 0121 200 6005
- Textphone number
- 0121 200 6420 (For customers with hearing impairments)
- Address
-
CrossCountry Trains Limited
FREEPOST RRXU-HUEC-GLLY, Cannon House
18 The Priory Queensway, Birmingham
B4 6BS - Email address
- customer.relations@crosscountrytrains.co.uk
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03447369123
- Fax
- 0121 200 6005
- Textphone number
- 08448110126 (For customers with hearing impairments)
- Address
-
Customer Relations - CrossCountry
Cannon House - 18 The Priory Queensway
Birmingham
B4 6BS - Web address
- CrossCrountryTrains.co.uk
- Email address
- customer.relations@crosscountrytrains.co.uk
- Note
-
Opening hours
Monday to Friday - 08:00 - 17:00
Saturday - 08:00 - 16:00
- Lost Property
- Phone
- 03447369123
- Fax
- 0121 200 6005
- Textphone number
- 08448110126 (For customers with hearing impairments)
- Address
-
-
-
-
- - Web address
- CrossCountry - Lost Property
- Email address
- lost.property@crosscountrytrains.co.uk
- Note
-
Any lost property left on a CrossCountry train service will be taken through to the final destination of the train, where it will be handed to the operator responsible for lost property at that station.
Opening hours
Monday to Friday - 08:30 - 20:00
Saturday - 0900 - 18:00
- Assisted Travel
- Phone
- 03448110125
- Textphone number
- 03448110126 (For customers with hearing impairments)
- Web address
- CrossCountry - Assisted Travel
- Note
-
By phoning us before you travel on 0844 811 0125 or 0844 811 0126 by text phone, we’ll try, wherever possible, to have a member of staff meet and help you throughout your journey, not just when travelling with us but across the wider rail network as well.
Information about our Assisted Travel scheme and copies of our Disabled People’s Protection Policy are available by clicking here.
Opening hours
Monday to Saturday - 08:00 - 20:00
Sunday - 10:00 - 20:00
Ticketing & Fares
- Telesales
-
- Phone
- 08448110124
- Address
-
- Contact note
-
3 - 4 days delivery for tickets
Next day delivery £6
Customers can also collect tickets from machines at the station, or print them at home.
Opening hours
Monday to Sunday - 08:00 - 20:00
- Group Travel
- Phone
- 03712442388
- Business Travel
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Seat reservations
- Available
- Penalty fares
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Amended service between Peterborough, Cambridge and Norwich on Saturday 22 and Sunday 23 May
- Amended service through Motherwell on Sunday 16 May
- Buses replace trains between Stansted Airport and Cambridge on Saturday 17 and Sunday 18 April
- Amended service in the Motherwell area on Sunday 9 May
- Buses replace trains between Peterborough and Ely on Sunday 9 May
- Buses replace trains between Gloucester and Bristol Parkway from Saturday 1 to Monday 3 May
- No trains to / from Motherwell from Saturday 1 to Monday 3 May
- Buses replace trains between Southampton Central and Poole on Sunday 25 April
- Amended service through Derby on Saturday 24 and Sunday 25 April
- Amended service to / from Sheffield on Saturday 17 and Sunday 18 April
- Amended trains in the Wakefield area from 23:00 on Saturday 10 and all day on Sunday 11 April
- Buses replace trains between Southampton Airport Parkway and Bournemouth on Saturday 10 and Sunday 11 April
- Amended CrossCountry service from Birmingham New Street before 10:15 on Sunday 4 April
- Reduced service to / from Southampton Central on Saturday 3 and Sunday 4 April
- Amended service between Sheffield and Wakefield Westgate / Doncaster from Saturday 3 to Monday 5 April
- Buses replace trains between Cambridge and Stansted Airport on Sunday 28 March
- Buses replace trains between Southampton Central and Salisbury / Poole on Saturday 27 and Sunday 28 March
- Buses replace trains between Gloucester and Worcester / Birmingham on Saturday 27 and Sunday 28 March
- Buses replace trains between Plymouth and Gunnislake / St Austell on Saturday 27 and Sunday 28 March
- Amended trains between Sheffield and Chesterfield until approximately 12:00 on Sunday 28 March
- Buses replace trains between Peterborough and Ely on Sunday 28 March
- Buses replace trains between Peterborough and Ely on Sunday 21 March
- Buses replace trains between Plymouth and St Austell on Saturday 20 and Sunday 21 March
- Amended 19:35 Bristol Temple Meads to Leeds service from Monday 22 to Friday 26 March
- Amended service between Macclesfield and Stockport on Sunday 14 March
- Buses replace trains between Plymouth and St Austell on Saturday 13 and Sunday 14 March
- Amended service in the Gloucester area on Sunday 7 March
- Amended trains between Edinburgh and Aberdeen on Sunday 7 March
- Buses replace trains between Stafford and Macclesfield until 11:30 on Sunday 7 March
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