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- Managing Director
- Tom Joyner
- Head Office
- Phone
- 03447369123
- Fax
- 0121 200 6005
- Textphone number
- 0121 200 6420 (For customers with hearing impairments)
- Address
-
CrossCountry Trains Limited
FREEPOST RRXU-HUEC-GLLY, Cannon House
18 The Priory Queensway, Birmingham
B4 6BS - Email address
- [email protected]
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03447369123
- Fax
- 0121 200 6005
- Textphone number
- 08448110126 (For customers with hearing impairments)
- Address
-
Customer Relations - CrossCountry
Cannon House - 18 The Priory Queensway
Birmingham
B4 6BS - Web address
- CrossCrountryTrains.co.uk
- Email address
- [email protected]
- Note
-
Opening hours
Sunday - 08:00 - 16:00
Monday to Friday - 08:00 - 20:00
Saturday - 08:00 - 16:00
- Lost Property
- Phone
- 03447369123
- Fax
- 0121 200 6005
- Textphone number
- 08448110126 (For customers with hearing impairments)
- Address
-
-
-
-
- - Web address
- CrossCountry - Lost Property
- Email address
- [email protected]
- Note
-
Any lost property left on a CrossCountry train service will be taken through to the final destination of the train, where it will be handed to the operator responsible for lost property at that station.
Opening hours
Monday to Friday - 08:30 - 20:00
Saturday - 0900 - 18:00
- Assisted Travel
- Phone
- 03448110125
- Textphone number
- 03448110126 (For customers with hearing impairments)
- Web address
- CrossCountry - Assisted Travel
- Note
-
By phoning us before you travel on 0844 811 0125 or 0844 811 0126 by text phone, we’ll try, wherever possible, to have a member of staff meet and help you throughout your journey, not just when travelling with us but across the wider rail network as well.
Information about our Assisted Travel scheme and copies of our Disabled People’s Protection Policy are available by clicking here.
Opening hours
Monday to Saturday - 08:00 - 20:00
Sunday - 10:00 - 20:00
Ticketing & Fares
- Telesales
-
- Phone
- 08448110124
- Address
-
- Contact note
-
3 - 4 days delivery for tickets
Next day delivery £6
Customers can also collect tickets from machines at the station, or print them at home.
Opening hours
Monday to Sunday - 08:00 - 20:00
- Group Travel
- Phone
- 03712442388
- Business Travel
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Seat reservations
- Available
- Penalty fares
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Buses replace trains between Cheltenham Spa and Gloucester / Newport on Saturday 29 and Sunday 30 October
- No trains at Burton-on-Trent on Sunday 30 October
- Buses replace trains between Eastleigh and Bournemouth on Saturday 29 and Sunday 30 October
- Buses replace trains between Cambridge and Ely / Bury St Edmunds on Sunday 30 October
- Amended evening CrossCountry services from Monday 24 to Thursday 27 October
- No services to / from Wakefield Westgate on Sunday 23 October
- Buses replace trains between Eastleigh and Bournemouth on Sunday 23 October
- Buses replace trains between Newcastle and Edinburgh on Saturday 22 October
- Buses replace trains between Peterborough and Ely on Sunday 23 October
- Buses replace trains between Burton-on-Trent and Nottingham from Monday 17 to Friday 21 October
- Buses replace trains between Newcastle and Edinburgh all day on Saturday 15 and before 09:00 on 16 October
- Buses replace trains between Southampton Airport Parkway and Bournemouth on Saturday 15 and Sunday 16 October
- Buses replace trains between Reading / Basingstoke and Winchester / Southampton Central on Saturday 8 and Sunday 9 October
- Buses replace trains between Newcastle and Edinburgh on Saturday 8 and Sunday 9 October
- Amended 19:27 Manchester Piccadilly to Southampton Central from Monday 3 to Wednesday 5 October
- Amended services between Newcastle and Edinburgh from Monday 3 to Friday 7 October
- Buses replace trains between Newcastle and Edinburgh on Saturday 1 and Sunday 2 October
- Buses replace trains between Didcot Parkway and Oxford / Banbury on Saturday 1 and Sunday 2 October
- Buses replace trains between Leicester and Peterborough on Sunday 2 October
- Amended services between Wolverhampton and Crewe on Sunday 2 October
- No trains via Macclesfield on Sunday 25 September
- Buses replace trains between Didcot Parkway and Oxford / Oxford Parkway / Hanborough / Banbury on Saturday 24 and Sunday 25 September
- Buses replace trains between Peterborough and Ely / Norwich on Saturday 24 and Sunday 25 September
- Buses replace trains between Newcastle and Edinburgh on Saturday 24 and Sunday 25 September
- Buses replace trains between Bristol Temple Meads and Taunton from Sunday 18 to Friday 23 September
- Buses replace trains between Newcastle and Edinburgh on Saturday 17 and Sunday 18 September
- Buses replace trains between Didcot Parkway and Oxford / Hanborough / Banbury / Leamington Spa on Saturday 17 and Sunday 18 September
- Buses replace trains between Peterborough and Ely on Sunday 18 September
- Buses replace trains between Didcot Parkway and Oxford / Hanborough / Banbury / Leamington Spa on Saturday 10 and Sunday 11 September
- Buses replace trains between Peterborough and Ely / Cambridge on Saturday 10 and Sunday 11 September
- No services to / from Wakefield Westgate on Sunday 4 September
- Buses replace trains between Birmingham New Street and Water Orton / Coleshill Parkway / Nuneaton on Saturday 3 and Sunday 4 September
- Buses replace trains between Stockport and Stoke-on-Trent from Saturday 27 to Monday 29 August
- Buses replace trains between Birmingham New Street and Nuneaton on Saturday 27 and Sunday 28 August
- Buses replace trains between Birmingham New Street and Water Orton on Saturday 20 and Sunday 21 August
- Buses replace trains between Birmingham New Street and Water Orton / Coleshill Parkway / Nuneaton on Saturday 13 and Sunday 14 August
- Major engineering work between Newport and Gloucester from Monday 18 July to Friday 2 September
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