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CrossCountry (XC)
Information last updated 04 December 2020 00:16
- Managing Director
- Tom Joyner
- Head Office
- Phone
- 03447369123
- Fax
- 0121 200 6005
- Textphone number
- 0121 200 6420 (For customers with hearing impairments)
- Address
-
CrossCountry Trains Limited
FREEPOST RRXU-HUEC-GLLY, Cannon House
18 The Priory Queensway, Birmingham
B4 6BS - Email address
- customer.relations@crosscountrytrains.co.uk
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03447369123
- Fax
- 0121 200 6005
- Textphone number
- 08448110126 (For customers with hearing impairments)
- Address
-
Customer Relations - CrossCountry
Cannon House - 18 The Priory Queensway
Birmingham
B4 6BS - Web address
- CrossCrountryTrains.co.uk
- Email address
- customer.relations@crosscountrytrains.co.uk
- Note
-
Opening hours
Monday to Friday - 08:00 - 17:00
Saturday - 08:00 - 16:00
- Lost Property
- Phone
- 03447369123
- Fax
- 0121 200 6005
- Textphone number
- 08448110126 (For customers with hearing impairments)
- Address
-
-
-
-
- - Web address
- CrossCountry - Lost Property
- Email address
- lost.property@crosscountrytrains.co.uk
- Note
-
Any lost property left on a CrossCountry train service will be taken through to the final destination of the train, where it will be handed to the operator responsible for lost property at that station.
Opening hours
Monday to Friday - 08:30 - 20:00
Saturday - 0900 - 18:00
- Assisted Travel
- Phone
- 03448110125
- Textphone number
- 03448110126 (For customers with hearing impairments)
- Web address
- CrossCountry - Assisted Travel
- Note
-
By phoning us before you travel on 0844 811 0125 or 0844 811 0126 by text phone, we’ll try, wherever possible, to have a member of staff meet and help you throughout your journey, not just when travelling with us but across the wider rail network as well.
Information about our Assisted Travel scheme and copies of our Disabled People’s Protection Policy are available by clicking here.
Opening hours
Monday to Saturday - 08:00 - 20:00
Sunday - 10:00 - 20:00
Ticketing & Fares
- Telesales
-
- Phone
- 08448110124
- Address
-
- Contact note
-
3 - 4 days delivery for tickets
Next day delivery £6
Customers can also collect tickets from machines at the station, or print them at home.
Opening hours
Monday to Sunday - 08:00 - 20:00
- Group Travel
- Phone
- 03712442388
- Business Travel
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Seat reservations
- Available
- Penalty fares
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Amended 19:35 Bristol Temple Meads to Leeds from Monday 22 to Thursday 25 February
- Buses replace trains between Birmingham New Street and Coleshill Parkway / Nuneaton on Saturday 20 and Sunday 21 February
- Buses replace trains between Eastleigh and Southampton Central / Bournemouth on Saturday 13 to Friday 19 February
- Amended CrossCountry services in the Birmingham New Street area from 10:45 on Saturday 13 and all day on Sunday 14 February
- Buses replace trains between Dundee and Aberdeen on Saturday 13 and Sunday 14 February
- Buses replace trains between Dundee and Aberdeen on Sunday 7 February
- Buses replace trains between Basingstoke and Winchester / Southampton Central / Fareham on Saturday 6 and Sunday 7 February
- Amended CrossCountry services in the Birmingham New Street area from 10:45 on Saturday 6 and all day on Sunday 7 February
- Amended late evening / night trains between Sheffield and Chesterfield from Monday 8 to Thursday 11 February
- Buses replace trains between Dundee and Aberdeen on Sunday 31 January
- Amended service in the Southampton area on Saturday 30 and Sunday 31 January
- Amended service between Cheltenham Spa and Bristol Parkway on Saturday 30 and Sunday 31 January
- Buses replace trains between Leicester and Melton Mowbray on Sunday 24 January
- Buses replace trains between Dundee and Aberdeen on Sunday 24 January
- Amended service between Chesterfield and Sheffield on Sunday 24 January
- Buses replace trains between Peterborough and Melton Mowbray / Leicester on Sunday 27 and Monday 28 December
- Buses replace trains between Birmingham New Street and Wolverhampton before 12:00 on Friday 1 January
- Buses replace trains between Dundee and Aberdeen on Sunday 17 January
- Amended service between Chesterfield and Sheffield on Saturday 16 and Sunday 17 January
- Amended service between Chesterfield and Sheffield on Sunday 10 January
- Buses replace trains between Reading and Basingstoke on Sunday 10 January
- Amended service through Winchester on Saturday 9 and Sunday 10 January
- Buses replace trains between Dundee and Aberdeen on Sunday 10 January
- Amended service in the Bristol Temple Meads area from Sunday 27 December to Friday 8 January
- Buses replace trains between Didcot Parkway and Oxford until 13:20 on Sunday 20 December
- Buses replace trains between Reading and Basingstoke on Sunday 6 December
- Amended 23:09 Birmingham New Street to Nottingham from Monday 7 to Thursday 11 December
- Buses replace trains between Penzance and St Erth / St Ives / Truro from Saturday 5 to Thursday 10 December
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