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- Managing Director
- Tom Joyner
- Head Office
- Phone
- 03447369123
- Fax
- 0121 200 6005
- Textphone number
- 0121 200 6420 (For customers with hearing impairments)
- Address
-
CrossCountry Trains Limited
FREEPOST RRXU-HUEC-GLLY, Cannon House
18 The Priory Queensway, Birmingham
B4 6BS - Email address
- [email protected]
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03447369123
- Fax
- 0121 200 6005
- Textphone number
- 08448110126 (For customers with hearing impairments)
- Address
-
Customer Relations - CrossCountry
Cannon House - 18 The Priory Queensway
Birmingham
B4 6BS - Web address
- CrossCrountryTrains.co.uk
- Email address
- [email protected]
- Note
-
Opening hours
Monday to Friday - 08:00 - 17:00
Saturday - 08:00 - 16:00
- Lost Property
- Phone
- 03447369123
- Fax
- 0121 200 6005
- Textphone number
- 08448110126 (For customers with hearing impairments)
- Address
-
-
-
-
- - Web address
- CrossCountry - Lost Property
- Email address
- [email protected]
- Note
-
Any lost property left on a CrossCountry train service will be taken through to the final destination of the train, where it will be handed to the operator responsible for lost property at that station.
Opening hours
Monday to Friday - 08:30 - 20:00
Saturday - 0900 - 18:00
- Assisted Travel
- Phone
- 03448110125
- Textphone number
- 03448110126 (For customers with hearing impairments)
- Web address
- CrossCountry - Assisted Travel
- Note
-
By phoning us before you travel on 0844 811 0125 or 0844 811 0126 by text phone, we’ll try, wherever possible, to have a member of staff meet and help you throughout your journey, not just when travelling with us but across the wider rail network as well.
Information about our Assisted Travel scheme and copies of our Disabled People’s Protection Policy are available by clicking here.
Opening hours
Monday to Saturday - 08:00 - 20:00
Sunday - 10:00 - 20:00
Ticketing & Fares
- Telesales
-
- Phone
- 08448110124
- Address
-
- Contact note
-
3 - 4 days delivery for tickets
Next day delivery £6
Customers can also collect tickets from machines at the station, or print them at home.
Opening hours
Monday to Sunday - 08:00 - 20:00
- Group Travel
- Phone
- 03712442388
- Business Travel
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Seat reservations
- Available
- Penalty fares
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- No CrossCountry service at University on Sunday 5 September
- Buses replace CrossCountry trains between Stafford and Macclesfield on Saturday 4 and Sunday 5 September
- Amended service between Birmingham New Street and Nuneaton / Burton-on-Trent on Saturday 4 and Sunday 5 September
- Buses replace trains to / from Coventry / Birmingham International from Saturday 28 to Monday 30 August
- Buses replace trains to / from Stoke-on-Trent / Macclesfield on Sunday 29 August
- Buses replace trains between Birmingham New Street and Nuneaton from Saturday 28 to Monday 30 August
- Amended 09:03 Birmingham New Street to Newcastle service on Sunday 1 August
- Buses replace trains between Birmingham New Street and Coleshill Parkway / Nuneaton on Monday 23 August
- Buses replace trains between Birmingham New Street and Nuneaton from 10:45 on Saturday 21 and all day on Sunday 22 August
- Buses replace trains to / from Stoke-on-Trent / Macclesfield on Sunday 22 August
- Amended CrossCountry service through Birmingham New Street on Saturday 14 and Sunday 15 August
- Amended 19:35 Bristol Temple Meads to Leeds service from Monday 9 to Thursday 12 August
- Buses replace trains between Birmingham New Street and University / Redditch / Bromsgrove on Sunday 8 August
- Amended 08:27 Manchester Piccadilly to Bournemouth service on Sunday 8 August
- Buses replace trains between Stamford and Peterborough on Saturday 31 July and Sunday 1 August
- Amended CrossCountry service between Newport and Cardiff Central on Sunday 4 July
- Amended 09:15 Bristol Temple Meads to Sheffield service on Sunday 4 July
- Amended CrossCountry service at Birmingham New Street from Saturday 24 until Friday 30 July
- Amended late night service between Cheltenham Spa and Chepstow from Monday 26 to Thursday 29 July
- Buses replace trains between Peterborough and Stamford on Saturday 17 and Sunday 18 July
- Major engineering work is taking place in the Bristol area from Saturday 10 July to Friday 3 September
- Buses replace trains between Didcot Parkway and Oxford until 11:20 on Sunday 4 July
- Buses replace late night / early morning trains between Southampton Central and Bournemouth / Eastleigh on Saturday 3 and Sunday 4 July
- Amended service in the Leeds area on Saturday 3 and Sunday 4 July
- Buses replace trains between Didcot Parkway and Oxford on Sunday 27 June until 13:20
- Buses replace trains between Sheffield and Wakefield Westgate on Sunday 27 June
- Amended service between Didcot Parkway and Oxford until 13:20 on Sunday 20 June
- Amended 09:20 / 09:40 Southampton Central / Bournemouth to Manchester Piccadilly service on Sunday 20 June
- Amended service between Peterborough and Ely / Bury St Edmunds / Norwich on Sunday 20 June
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