CrossCountry (XC)

26/08/2020 16:25:50
http://www.crosscountrytrains.co.uk

Information last updated 15 February 2021 10:17

Company Information

Managing Director
Tom Joyner 
Head Office
 
Phone
03447369123 
Fax
0121 200 6005 
Textphone number
0121 200 6420 (For customers with hearing impairments)
Address
CrossCountry Trains Limited
FREEPOST RRXU-HUEC-GLLY, Cannon House
18 The Priory Queensway, Birmingham

B4 6BS
Email address
customer.relations@crosscountrytrains.co.uk  
Network map
Download network map CrossCountry map PDF

Support & information

Customer services
 
Primary Phone
03447369123
Fax
0121 200 6005
Textphone number
08448110126 (For customers with hearing impairments)
Address
Customer Relations - CrossCountry
Cannon House - 18 The Priory Queensway
Birmingham

B4 6BS
Web address
CrossCrountryTrains.co.uk
Email address
customer.relations@crosscountrytrains.co.uk
Note

Opening hours

Monday to Friday - 08:00 - 17:00

Saturday - 08:00 - 16:00 

Lost Property
 
Phone
03447369123
Fax
0121 200 6005
Textphone number
08448110126 (For customers with hearing impairments)
Address
-
-
-

-
Web address
CrossCountry - Lost Property
Email address
lost.property@crosscountrytrains.co.uk
Note

Any lost property left on a CrossCountry train service will be taken through to the final destination of the train, where it will be handed to the operator responsible for lost property at that station.

Opening hours

Monday to Friday - 08:30 - 20:00

Saturday - 0900 - 18:00 

Assisted Travel
 
Phone
03448110125
Textphone number
03448110126 (For customers with hearing impairments)
Web address
CrossCountry - Assisted Travel
Note

By phoning us before you travel on 0844 811 0125 or 0844 811 0126 by text phone, we’ll try, wherever possible, to have a member of staff meet and help you throughout your journey, not just when travelling with us but across the wider rail network as well.

Information about our Assisted Travel scheme and copies of our Disabled People’s Protection Policy are available by clicking here. 

Opening hours

Monday to Saturday - 08:00 - 20:00

Sunday - 10:00 - 20:00

Ticketing & Fares

Telesales

 

Phone
08448110124
Address



Contact note

3 - 4 days delivery for tickets

Next day delivery £6

Customers can also collect tickets from machines at the station, or print them at home.

Opening hours

Monday to Sunday - 08:00 - 20:00 

Group Travel
 
Phone
03712442388
Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Amended service between Peterborough, Cambridge and Norwich on Saturday 22 and Sunday 23 May
Amended service through Motherwell on Sunday 16 May
Buses replace trains between Stansted Airport and Cambridge on Saturday 17 and Sunday 18 April
Amended service in the Motherwell area on Sunday 9 May
Buses replace trains between Peterborough and Ely on Sunday 9 May
Buses replace trains between Gloucester and Bristol Parkway from Saturday 1 to Monday 3 May
No trains to / from Motherwell from Saturday 1 to Monday 3 May
Buses replace trains between Southampton Central and Poole on Sunday 25 April
Amended service through Derby on Saturday 24 and Sunday 25 April
Amended service to / from Sheffield on Saturday 17 and Sunday 18 April
Amended trains in the Wakefield area from 23:00 on Saturday 10 and all day on Sunday 11 April
Buses replace trains between Southampton Airport Parkway and Bournemouth on Saturday 10 and Sunday 11 April
Amended CrossCountry service from Birmingham New Street before 10:15 on Sunday 4 April
Reduced service to / from Southampton Central on Saturday 3 and Sunday 4 April
Amended service between Sheffield and Wakefield Westgate / Doncaster from Saturday 3 to Monday 5 April
Buses replace trains between Cambridge and Stansted Airport on Sunday 28 March
Buses replace trains between Southampton Central and Salisbury / Poole on Saturday 27 and Sunday 28 March
Buses replace trains between Gloucester and Worcester / Birmingham on Saturday 27 and Sunday 28 March
Buses replace trains between Plymouth and Gunnislake / St Austell on Saturday 27 and Sunday 28 March
Amended trains between Sheffield and Chesterfield until approximately 12:00 on Sunday 28 March
Buses replace trains between Peterborough and Ely on Sunday 28 March
Buses replace trains between Peterborough and Ely on Sunday 21 March
Buses replace trains between Plymouth and St Austell on Saturday 20 and Sunday 21 March
Amended 19:35 Bristol Temple Meads to Leeds service from Monday 22 to Friday 26 March
Amended service between Macclesfield and Stockport on Sunday 14 March
Buses replace trains between Plymouth and St Austell on Saturday 13 and Sunday 14 March
Amended service in the Gloucester area on Sunday 7 March
Amended trains between Edinburgh and Aberdeen on Sunday 7 March
Buses replace trains between Stafford and Macclesfield until 11:30 on Sunday 7 March