CrossCountry (XC)

21/04/2021 08:55:26
http://www.crosscountrytrains.co.uk

Information last updated 05 August 2022 08:27

Company Information

Managing Director
Tom Joyner 
Head Office
 
Phone
03447369123 
Fax
0121 200 6005 
Textphone number
0121 200 6420 (For customers with hearing impairments)
Address
CrossCountry Trains Limited
FREEPOST RRXU-HUEC-GLLY, Cannon House
18 The Priory Queensway, Birmingham

B4 6BS
Email address
[email protected]  
Network map
Download network map CrossCountry map PDF

Support & information

Customer services
 
Primary Phone
03447369123
Fax
0121 200 6005
Textphone number
08448110126 (For customers with hearing impairments)
Address
Customer Relations - CrossCountry
Cannon House - 18 The Priory Queensway
Birmingham

B4 6BS
Web address
CrossCrountryTrains.co.uk
Email address
[email protected]
Note

Opening hours

Sunday - 08:00 - 16:00

Monday to Friday - 08:00 - 20:00

Saturday - 08:00 - 16:00 

Lost Property
 
Phone
03447369123
Fax
0121 200 6005
Textphone number
08448110126 (For customers with hearing impairments)
Address
-
-
-

-
Web address
CrossCountry - Lost Property
Email address
[email protected]
Note

Any lost property left on a CrossCountry train service will be taken through to the final destination of the train, where it will be handed to the operator responsible for lost property at that station.

Opening hours

Monday to Friday - 08:30 - 20:00

Saturday - 0900 - 18:00 

Assisted Travel
 
Phone
03448110125
Textphone number
03448110126 (For customers with hearing impairments)
Web address
CrossCountry - Assisted Travel
Note

By phoning us before you travel on 0844 811 0125 or 0844 811 0126 by text phone, we’ll try, wherever possible, to have a member of staff meet and help you throughout your journey, not just when travelling with us but across the wider rail network as well.

Information about our Assisted Travel scheme and copies of our Disabled People’s Protection Policy are available by clicking here. 

Opening hours

Monday to Saturday - 08:00 - 20:00

Sunday - 10:00 - 20:00

Ticketing & Fares

Telesales

 

Phone
08448110124
Address



Contact note

3 - 4 days delivery for tickets

Next day delivery £6

Customers can also collect tickets from machines at the station, or print them at home.

Opening hours

Monday to Sunday - 08:00 - 20:00 

Group Travel
 
Phone
03712442388
Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Buses replace trains between Cheltenham Spa and Gloucester / Newport on Saturday 29 and Sunday 30 October
No trains at Burton-on-Trent on Sunday 30 October
Buses replace trains between Eastleigh and Bournemouth on Saturday 29 and Sunday 30 October
Buses replace trains between Cambridge and Ely / Bury St Edmunds on Sunday 30 October
Amended evening CrossCountry services from Monday 24 to Thursday 27 October
No services to / from Wakefield Westgate on Sunday 23 October
Buses replace trains between Eastleigh and Bournemouth on Sunday 23 October
Buses replace trains between Newcastle and Edinburgh on Saturday 22 October
Buses replace trains between Peterborough and Ely on Sunday 23 October
Buses replace trains between Burton-on-Trent and Nottingham from Monday 17 to Friday 21 October
Buses replace trains between Newcastle and Edinburgh all day on Saturday 15 and before 09:00 on 16 October
Buses replace trains between Southampton Airport Parkway and Bournemouth on Saturday 15 and Sunday 16 October
Buses replace trains between Reading / Basingstoke and Winchester / Southampton Central on Saturday 8 and Sunday 9 October
Buses replace trains between Newcastle and Edinburgh on Saturday 8 and Sunday 9 October
Amended 19:27 Manchester Piccadilly to Southampton Central from Monday 3 to Wednesday 5 October
Amended services between Newcastle and Edinburgh from Monday 3 to Friday 7 October
Buses replace trains between Newcastle and Edinburgh on Saturday 1 and Sunday 2 October
Buses replace trains between Didcot Parkway and Oxford / Banbury on Saturday 1 and Sunday 2 October
Buses replace trains between Leicester and Peterborough on Sunday 2 October
Amended services between Wolverhampton and Crewe on Sunday 2 October
No trains via Macclesfield on Sunday 25 September
Buses replace trains between Didcot Parkway and Oxford / Oxford Parkway / Hanborough / Banbury on Saturday 24 and Sunday 25 September
Buses replace trains between Peterborough and Ely / Norwich on Saturday 24 and Sunday 25 September
Buses replace trains between Newcastle and Edinburgh on Saturday 24 and Sunday 25 September
Buses replace trains between Bristol Temple Meads and Taunton from Sunday 18 to Friday 23 September
Buses replace trains between Newcastle and Edinburgh on Saturday 17 and Sunday 18 September
Buses replace trains between Didcot Parkway and Oxford / Hanborough / Banbury / Leamington Spa on Saturday 17 and Sunday 18 September
Buses replace trains between Peterborough and Ely on Sunday 18 September
Buses replace trains between Didcot Parkway and Oxford / Hanborough / Banbury / Leamington Spa on Saturday 10 and Sunday 11 September
Buses replace trains between Peterborough and Ely / Cambridge on Saturday 10 and Sunday 11 September
No services to / from Wakefield Westgate on Sunday 4 September
Buses replace trains between Birmingham New Street and Water Orton / Coleshill Parkway / Nuneaton on Saturday 3 and Sunday 4 September
Buses replace trains between Stockport and Stoke-on-Trent from Saturday 27 to Monday 29 August
Buses replace trains between Birmingham New Street and Nuneaton on Saturday 27 and Sunday 28 August
Buses replace trains between Birmingham New Street and Water Orton on Saturday 20 and Sunday 21 August
Buses replace trains between Birmingham New Street and Water Orton / Coleshill Parkway / Nuneaton on Saturday 13 and Sunday 14 August
Major engineering work between Newport and Gloucester from Monday 18 July to Friday 2 September