CrossCountry (XC)

21/04/2021 08:55:26
http://www.crosscountrytrains.co.uk

Information last updated 13 June 2021 23:38

Company Information

Managing Director
Tom Joyner 
Head Office
 
Phone
03447369123 
Fax
0121 200 6005 
Textphone number
0121 200 6420 (For customers with hearing impairments)
Address
CrossCountry Trains Limited
FREEPOST RRXU-HUEC-GLLY, Cannon House
18 The Priory Queensway, Birmingham

B4 6BS
Email address
[email protected]  
Network map
Download network map CrossCountry map PDF

Support & information

Customer services
 
Primary Phone
03447369123
Fax
0121 200 6005
Textphone number
08448110126 (For customers with hearing impairments)
Address
Customer Relations - CrossCountry
Cannon House - 18 The Priory Queensway
Birmingham

B4 6BS
Web address
CrossCrountryTrains.co.uk
Email address
[email protected]
Note

Opening hours

Monday to Friday - 08:00 - 17:00

Saturday - 08:00 - 16:00 

Lost Property
 
Phone
03447369123
Fax
0121 200 6005
Textphone number
08448110126 (For customers with hearing impairments)
Address
-
-
-

-
Web address
CrossCountry - Lost Property
Email address
[email protected]
Note

Any lost property left on a CrossCountry train service will be taken through to the final destination of the train, where it will be handed to the operator responsible for lost property at that station.

Opening hours

Monday to Friday - 08:30 - 20:00

Saturday - 0900 - 18:00 

Assisted Travel
 
Phone
03448110125
Textphone number
03448110126 (For customers with hearing impairments)
Web address
CrossCountry - Assisted Travel
Note

By phoning us before you travel on 0844 811 0125 or 0844 811 0126 by text phone, we’ll try, wherever possible, to have a member of staff meet and help you throughout your journey, not just when travelling with us but across the wider rail network as well.

Information about our Assisted Travel scheme and copies of our Disabled People’s Protection Policy are available by clicking here. 

Opening hours

Monday to Saturday - 08:00 - 20:00

Sunday - 10:00 - 20:00

Ticketing & Fares

Telesales

 

Phone
08448110124
Address



Contact note

3 - 4 days delivery for tickets

Next day delivery £6

Customers can also collect tickets from machines at the station, or print them at home.

Opening hours

Monday to Sunday - 08:00 - 20:00 

Group Travel
 
Phone
03712442388
Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
No CrossCountry service at University on Sunday 5 September
Buses replace CrossCountry trains between Stafford and Macclesfield on Saturday 4 and Sunday 5 September
Amended service between Birmingham New Street and Nuneaton / Burton-on-Trent on Saturday 4 and Sunday 5 September
Buses replace trains to / from Coventry / Birmingham International from Saturday 28 to Monday 30 August
Buses replace trains to / from Stoke-on-Trent / Macclesfield on Sunday 29 August
Buses replace trains between Birmingham New Street and Nuneaton from Saturday 28 to Monday 30 August
Amended 09:03 Birmingham New Street to Newcastle service on Sunday 1 August
Buses replace trains between Birmingham New Street and Coleshill Parkway / Nuneaton on Monday 23 August
Buses replace trains between Birmingham New Street and Nuneaton from 10:45 on Saturday 21 and all day on Sunday 22 August
Buses replace trains to / from Stoke-on-Trent / Macclesfield on Sunday 22 August
Amended CrossCountry service through Birmingham New Street on Saturday 14 and Sunday 15 August
Amended 19:35 Bristol Temple Meads to Leeds service from Monday 9 to Thursday 12 August
Buses replace trains between Birmingham New Street and University / Redditch / Bromsgrove on Sunday 8 August
Amended 08:27 Manchester Piccadilly to Bournemouth service on Sunday 8 August
Buses replace trains between Stamford and Peterborough on Saturday 31 July and Sunday 1 August
Amended CrossCountry service between Newport and Cardiff Central on Sunday 4 July
Amended 09:15 Bristol Temple Meads to Sheffield service on Sunday 4 July
Amended CrossCountry service at Birmingham New Street from Saturday 24 until Friday 30 July
Amended late night service between Cheltenham Spa and Chepstow from Monday 26 to Thursday 29 July
Buses replace trains between Peterborough and Stamford on Saturday 17 and Sunday 18 July
Major engineering work is taking place in the Bristol area from Saturday 10 July to Friday 3 September
Buses replace trains between Didcot Parkway and Oxford until 11:20 on Sunday 4 July
Buses replace late night / early morning trains between Southampton Central and Bournemouth / Eastleigh on Saturday 3 and Sunday 4 July
Amended service in the Leeds area on Saturday 3 and Sunday 4 July
Buses replace trains between Didcot Parkway and Oxford on Sunday 27 June until 13:20
Buses replace trains between Sheffield and Wakefield Westgate on Sunday 27 June
Amended service between Didcot Parkway and Oxford until 13:20 on Sunday 20 June
Amended 09:20 / 09:40 Southampton Central / Bournemouth to Manchester Piccadilly service on Sunday 20 June
Amended service between Peterborough and Ely / Bury St Edmunds / Norwich on Sunday 20 June