Thameslink (TL)

19/07/2018 11:58:48
http://www.thameslinkrailway.com

Information last updated 17 September 2020 09:55

Company Information

Managing Director
Patrick Verwer 
Head Office
 
Phone
03450264700 
Textphone number
08009751052 (For customers with hearing impairments)
Address
Govia Thameslink Railway
PO Box 10240
Ashby-de-le-Zouch
Leicestershire
LE65 9EB
Email address
customerservices@thameslinkrailway.com  
Network map
Download network map Thameslink map

Support & information

Customer services
 
Primary Phone
03450264700
Textphone number
08009751052 (For customers with hearing impairments)
Address
Govia Thameslink Railway
PO Box 10240
Ashby-De-La-Zouch

LE65 9EB
Web address
Thameslink - Contact Us
Email address
customerservices@thameslinkrailway.com
Note
Monday to Sunday - 07:00 - 22:00
Lost Property
 
Phone
03450264700
Address
Lost Property Office
City Thameslink Station
Ludgate Hill

EC4M 7JH
Web address
Thameslink - Lost Property
Email address
customerservices@thameslinkrailway.com
Note

Our Lost Property Office is located at City Thameslink Station.

An administration fee is charged for all lost property items, payable on collection, of between £3 and £20, according to the item. When we contact you we will be able to let you know the cost associated with retrieving the item you have lost.

Our Lost Property Office is open Monday to Friday 08:15 - 17:30

Assisted Travel
 
Phone
08000582844
Textphone number
08009751052 (For customers with hearing impairments)
Address
Thameslink Customer Services
Freepost RRBR-REEJ-KTKY
PO Box 443, Plymouth

PL4 6WP
Web address
Thameslink - Assisted Travel
Note

Opening Hours

Monday to Sunday - 07:00 - 22:00, except on Christmas Day.

Ticketing & Fares

Telesales

Thameslink does not operate a telesales service

Phone
0
Address



Group Travel
 
Phone
03450264700
Contact note

Opening Hours

Monday to Sunday - 07:00 - 22:00 

Business Travel
 
Phone
0
Textphone number
0 (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
View penalty fares policy for this train company
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

On-board facilities

Engineering works

Service disruptions
Amended service between London Victoria / London Bridge and Gatwick Airport on Saturday 21 and Sunday 22 November
No trains to / from Sutton on Sunday 4 October
Buses replace trains between Sidcup / Slade Green and Dartford / Gravesend on Sunday 6 December
Alterations to services between London Victoria and Bromley South on Sunday 29 November
No trains at Earlswood or Salfords each night after 23:00 from Monday 9 to Thursday 12 November
Buses replace trains between Dartford and Rainham between 00:30 and 03:00 on Sunday 8 November
Amended service between West Hampstead Thameslink and Bedford from 00:30 until 03:00 on Sunday 8 November
Amended Thameslink service between London and Gatwick Airport on Saturday 7 and Sunday 8 November
Alterations to services via Gravesend on Sunday 22 November
Alterations to services via Orpington on Sunday 22 November
Major engineering in the London Kings Cross area on Saturday 17 and Sunday 18 October
Buses replace early morning trains via Redhill from Tuesday 20 to Thursday 22 October
Buses replace early morning train services between Three Bridges and Brighton from Tuesday 20 to Friday 23 October
Amended Thameslink services between Bedford and Luton before 12:00 on Sunday 18 October
Buses replace trains between London St Pancras International and Mill Hill Broadway / St Albans before 09:00 on Sunday 18 October
Buses replace trains between Hertford North / Welwyn Garden City and Stevenage / Hitchin / Peterborough before 08:00 on Sunday 18 October
Buses replace trains between Three Bridges and Brighton on Saturday 17 and Sunday 18 October
Buses replace early morning trains to / from Arlesey from Tuesday 27 to Friday 30 October
Amended train service between London St Pancras International and Bedford on Sunday 1 November
Buses replace early morning trains between Alexandra Palace and Stevenage via Welwyn Garden City from Tuesday 27 to Friday 30 October
Amended evening Thameslink trains to Sutton from Monday 26 to Thursday 29 October
Amended 23:45 Bedford to Brighton service from Monday 26 to Thursday 29 October
Amended Thameslink services in the Luton / Bedford area on Saturday 24 and Sunday 25 October
No trains to / from London Kings Cross before 08:45 on Sunday 25 October
Buses replace trains between Royston and Cambridge on Saturday 24 and Sunday 25 October
Buses replace early morning trains between Three Bridges and Brighton from Tuesday 22 until Thursday 24 September
No late night trains between Streatham and Wimbledon via Sutton from Monday 21 until Thursday 24 September
No trains to / from London Kings Cross / Moorgate until 07:15 on Sunday 20 September
Buses replace trains between Greenhithe for Bluewater / Ebbsfleet International and Strood on Sunday 25 October
Buses replace trains between Lewisham and Dartford via New Cross / Woolwich Arsenal on Sunday 25 October
Amended trains in the Catford / Bromley South area on Sunday 25 October
Buses replace trains between Slade Green / Sidcup and Dartford on Sunday 18 October
Buses replace trains between Dartford / Strood and Gillingham on Monday 12 and Tuesday 13 October
Buses replace late night trains between Stevenage and Letchworth Garden City / Cambridge from Monday 12 to Thursday 15 October
Buses replace trains between Three Bridges and Brighton on Saturday 10 and Sunday 11 October
Amended trains between New Cross Gate and Crystal Palace / West Croydon on Saturday 10 and Sunday 11 October
Buses replace early morning trains between Gravesend and Gillingham from Tuesday 6 to Friday 9 October
Amended late night / early morning services between West Hampstead Thameslink and St Albans from Monday 5 to Friday 9 October
Amended late night / early morning services between Three Bridges and Brighton from Monday 5 to Friday 9 October
Amended 04:00 Gillingham to Dartford service on Monday 5 October
Amended train services between Haywards Heath and Brighton on Sunday 4 October
Buses replace trains to / from Salfords / Earlswood on Sunday 4 October
Buses replace trains to / from Kentish Town before 09:15 on Sunday 4 October
Buses replace morning trains between Finsbury Park and New Barnet / Welwyn Garden City / Stevenage on Sunday 4 October
Buses replace trains between London St Pancras International and Mill Hill Broadway before 08:15 on Sunday 4 October
Amended 01:24 Dartford to Gillingham service on Sunday 4 October
Buses replace trains between Rainham and Meopham / Strood on Sunday 11 October
Amended trains between New Cross Gate and Crystal Palace / West Croydon on Saturday 3 and Sunday 4 October
Amended trains via Denmark Hill on Sunday 4 October
No trains between London Bridge and East Croydon / West Croydon via Sydenham on Saturday 19 and Sunday 20 September
Amended Thameslink trains between Luton and St Albans until 12:30 on Sunday 27 September
No Great Northern / Thameslink trains between London Kings Cross / Moorgate and New Barnet / Hertford North until 08:45 Sunday 27 September
Buses replace trains between between Hitchin and Peterborough until 08:45 on Sunday 27 September
No trains between New Cross Gate and Crystal Palace / West Croydon on Saturday 26 and Sunday 27 September
Alterations to services via Gravesend and Strood on Sunday 27 September
No trains between London and Charlton via Greenwich on Sunday 20 September
Amended service via Swanley on Sunday 20 September