Thameslink (TL)

19/07/2018 11:58:48
http://www.thameslinkrailway.com

Information last updated 03 December 2020 23:05

Company Information

Managing Director
Patrick Verwer 
Head Office
 
Phone
03450264700 
Textphone number
08009751052 (For customers with hearing impairments)
Address
Govia Thameslink Railway
PO Box 10240
Ashby-de-le-Zouch
Leicestershire
LE65 9EB
Email address
customerservices@thameslinkrailway.com  
Network map
Download network map Thameslink map

Support & information

Customer services
 
Primary Phone
03450264700
Textphone number
08009751052 (For customers with hearing impairments)
Address
Govia Thameslink Railway
PO Box 10240
Ashby-De-La-Zouch

LE65 9EB
Web address
Thameslink - Contact Us
Email address
customerservices@thameslinkrailway.com
Note
Monday to Sunday - 07:00 - 22:00
Lost Property
 
Phone
03450264700
Address
Lost Property Office
City Thameslink Station
Ludgate Hill

EC4M 7JH
Web address
Thameslink - Lost Property
Email address
customerservices@thameslinkrailway.com
Note

Our Lost Property Office is located at City Thameslink Station.

An administration fee is charged for all lost property items, payable on collection, of between £3 and £20, according to the item. When we contact you we will be able to let you know the cost associated with retrieving the item you have lost.

Our Lost Property Office is open Monday to Friday 08:15 - 17:30

Assisted Travel
 
Phone
08000582844
Textphone number
08009751052 (For customers with hearing impairments)
Address
Thameslink Customer Services
Freepost RRBR-REEJ-KTKY
PO Box 443, Plymouth

PL4 6WP
Web address
Thameslink - Assisted Travel
Note

Opening Hours

Monday to Sunday - 07:00 - 22:00, except on Christmas Day.

Ticketing & Fares

Telesales

Thameslink does not operate a telesales service

Phone
0
Address



Group Travel
 
Phone
03450264700
Contact note

Opening Hours

Monday to Sunday - 07:00 - 22:00 

Business Travel
 
Phone
0
Textphone number
0 (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
View penalty fares policy for this train company
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

On-board facilities

Engineering works

Service disruptions
Amended Thameslink service on Thursday 24 December
Amended overnight Thameslink service to / from Brighton on Saturday 2 and Sunday 3 January
No Thameslink service between Dartford and Plumstead on Saturday 2 and Sunday 3 January
No trains between London Bridge and East Croydon via Sydenham on Sunday 3 January
No Thameslink service on Friday 25 and Saturday 26 December
Amended trains at Gatwick Airport from Tuesday 29 to Thursday 31 December
Amended trains between South Croydon and Gatwick Airport from Sunday 27 December to Friday 1 January
Buses replace early morning trains between Gravesend and Gillingham from Tuesday 15 to Friday 18 December
Amended 22:54 Luton to Sutton service from Monday 14 to Thursday 17 December
No Thameslink trains between London St Pancras International and London Blackfriars / London Bridge on Sunday 13 December
Buses replace morning trains between Stevenage and Peterborough / Letchworth Garden City on Sunday 13 December
No trains to / from London Kings Cross before 08:45 on Sunday 13 December
Buses replace trains before 08:15 between London St Pancras International and Mill Hill / Luton on Sunday 13 December
Buses replace early morning trains between Three Bridges and Brighton on Sunday 13 December
Buses replace trains between Purley and Horley via Redhill on Saturday 12 and Sunday 13 December
Amended trains between Stevenage and London Kings Cross on Saturday 20 and Sunday 21 February
Buses replace trains to / from Arlesey after 23:00 on Sunday 20 December
Buses replace late night trains to / from Earlswood / Salfords on Sunday 20 December
Amended Thameslink services via Mitcham Junction on Sunday 20 December
Amended morning Thameslink services to / from Sutton on Sunday 20 December
Amended late night / early morning Thameslink service at Earlswood and Salfords from Monday 21 to Wednesday 23 December
No trains to / from London Kings Cross / Moorgate before 08:45 on Sunday 20 December
Buses replace morning trains to / from Redhill / Merstham / Coulsdon South on Sunday 20 December
Amended 05:45 Peterborough to London Kings Cross service on Sunday 20 December
Amended 00:24 Luton to Sutton service on Sunday 20 December
Buses replace late night trains to / from Earlswood / Salfords on Saturday 19 December
Amended 21:16 Sutton to St Albans service on Saturday 5 December
Amended services between Peterborough and London Kings Cross on Saturday 13 and Sunday 14 February
Amended late night / early morning Thameslink services to / from London Bridge from Monday 30 November to Friday 4 December
Amended evening / morning trains between Purley and Redhill from Monday 30 November to Friday 4 December
Amended services to / from London Kings Cross from Saturday 6 to Sunday 7 February
Reduced overnight trains between Redhill and Gatwick Airport from Monday 1 to Friday 5 February
Amended service between Peterborough and London Kings Cross on Saturday 30 and Sunday 31 January
Reduced overnight trains at Arlesey from Monday 7 to Thursday 10 December
Buses replace overnight trains between Alexandra Palace and Stevenage via Welwyn from Tuesday 8 to Friday 11 December
Amended 22:37 St Albans to Sutton and 23:41 Luton to Sutton services from Monday 7 to Thursday 10 December
No trains between London Kings Cross / Moorgate and Alexandra Palace before 08:45 on Sunday 6 December
Buses replace trains between Three Bridges and Horsham on Sunday 6 December
Amended service via Swanley on Sunday 20 December
Amended 18:35 Bedford to Gatwick Airport and 21:02 Gatwick Airport to Bedford on Saturday 5 December
Amended trains to / from London Kings Cross on Saturday 23 and Sunday 24 January
Amended trains to / from London Kings Cross on Saturday 16 and Sunday 17 January
Buses replace trains between Plumstead and Dartford on Friday 1 January
Amended service between East Croydon and Redhill on Saturday 5 from 23:45 and all day Sunday 6 December
Amended service from / to London Kings Cross on Saturday 9 and Sunday 10 January
Major engineering in the London Kings Cross area from Saturday 26 December until Sunday 3 January
Amendments to early morning trains between Dartford and Gravesend on Sunday 13 December
Buses replace trains between Sidcup / Slade Green and Dartford / Gravesend on Sunday 6 December