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- Managing Director
- Patrick Verwer
- Head Office
- Phone
- 03450264700
- Textphone number
- 08009751052 (For customers with hearing impairments)
- Address
-
Govia Thameslink Railway
PO Box 10240
Ashby-de-le-Zouch
Leicestershire
LE65 9EB - Email address
- customerservices@thameslinkrailway.com
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03450264700
- Textphone number
- 08009751052 (For customers with hearing impairments)
- Address
-
Govia Thameslink Railway
PO Box 10240
Ashby-De-La-Zouch
LE65 9EB - Web address
- Thameslink - Contact Us
- Email address
- customerservices@thameslinkrailway.com
- Note
- Monday to Sunday - 07:00 - 22:00
- Lost Property
- Phone
- 03450264700
- Address
-
Lost Property Office
City Thameslink Station
Ludgate Hill
EC4M 7JH - Web address
- Thameslink - Lost Property
- Email address
- customerservices@thameslinkrailway.com
- Note
-
Our Lost Property Office is located at City Thameslink Station.
An administration fee is charged for all lost property items, payable on collection, of between £3 and £20, according to the item. When we contact you we will be able to let you know the cost associated with retrieving the item you have lost.
Our Lost Property Office is open Monday to Friday 08:15 - 17:30
- Assisted Travel
- Phone
- 08000582844
- Textphone number
- 08009751052 (For customers with hearing impairments)
- Address
-
Thameslink Customer Services
Freepost RRBR-REEJ-KTKY
PO Box 443, Plymouth
PL4 6WP - Web address
- Thameslink - Assisted Travel
- Note
-
Opening Hours
Monday to Sunday - 07:00 - 22:00, except on Christmas Day.
Ticketing & Fares
- Telesales
-
Thameslink does not operate a telesales service
- Phone
- 0
- Address
-
- Group Travel
- Phone
- 03450264700
- Contact note
-
Opening Hours
Monday to Sunday - 07:00 - 22:00
- Business Travel
- Phone
- 0
- Textphone number
- 0 (For customers with hearing impairments)
- Seat reservations
- Not available
- Penalty fares
- View penalty fares policy for this train company
- Buying tickets on the train
- Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Amended Thameslink service on Thursday 24 December
- Amended overnight Thameslink service to / from Brighton on Saturday 2 and Sunday 3 January
- No Thameslink service between Dartford and Plumstead on Saturday 2 and Sunday 3 January
- No trains between London Bridge and East Croydon via Sydenham on Sunday 3 January
- No Thameslink service on Friday 25 and Saturday 26 December
- Amended trains at Gatwick Airport from Tuesday 29 to Thursday 31 December
- Amended trains between South Croydon and Gatwick Airport from Sunday 27 December to Friday 1 January
- Buses replace early morning trains between Gravesend and Gillingham from Tuesday 15 to Friday 18 December
- Amended 22:54 Luton to Sutton service from Monday 14 to Thursday 17 December
- No Thameslink trains between London St Pancras International and London Blackfriars / London Bridge on Sunday 13 December
- Buses replace morning trains between Stevenage and Peterborough / Letchworth Garden City on Sunday 13 December
- No trains to / from London Kings Cross before 08:45 on Sunday 13 December
- Buses replace trains before 08:15 between London St Pancras International and Mill Hill / Luton on Sunday 13 December
- Buses replace early morning trains between Three Bridges and Brighton on Sunday 13 December
- Buses replace trains between Purley and Horley via Redhill on Saturday 12 and Sunday 13 December
- Amended trains between Stevenage and London Kings Cross on Saturday 20 and Sunday 21 February
- Buses replace trains to / from Arlesey after 23:00 on Sunday 20 December
- Buses replace late night trains to / from Earlswood / Salfords on Sunday 20 December
- Amended Thameslink services via Mitcham Junction on Sunday 20 December
- Amended morning Thameslink services to / from Sutton on Sunday 20 December
- Amended late night / early morning Thameslink service at Earlswood and Salfords from Monday 21 to Wednesday 23 December
- No trains to / from London Kings Cross / Moorgate before 08:45 on Sunday 20 December
- Buses replace morning trains to / from Redhill / Merstham / Coulsdon South on Sunday 20 December
- Amended 05:45 Peterborough to London Kings Cross service on Sunday 20 December
- Amended 00:24 Luton to Sutton service on Sunday 20 December
- Buses replace late night trains to / from Earlswood / Salfords on Saturday 19 December
- Amended 21:16 Sutton to St Albans service on Saturday 5 December
- Amended services between Peterborough and London Kings Cross on Saturday 13 and Sunday 14 February
- Amended late night / early morning Thameslink services to / from London Bridge from Monday 30 November to Friday 4 December
- Amended evening / morning trains between Purley and Redhill from Monday 30 November to Friday 4 December
- Amended services to / from London Kings Cross from Saturday 6 to Sunday 7 February
- Reduced overnight trains between Redhill and Gatwick Airport from Monday 1 to Friday 5 February
- Amended service between Peterborough and London Kings Cross on Saturday 30 and Sunday 31 January
- Reduced overnight trains at Arlesey from Monday 7 to Thursday 10 December
- Buses replace overnight trains between Alexandra Palace and Stevenage via Welwyn from Tuesday 8 to Friday 11 December
- Amended 22:37 St Albans to Sutton and 23:41 Luton to Sutton services from Monday 7 to Thursday 10 December
- No trains between London Kings Cross / Moorgate and Alexandra Palace before 08:45 on Sunday 6 December
- Buses replace trains between Three Bridges and Horsham on Sunday 6 December
- Amended service via Swanley on Sunday 20 December
- Amended 18:35 Bedford to Gatwick Airport and 21:02 Gatwick Airport to Bedford on Saturday 5 December
- Amended trains to / from London Kings Cross on Saturday 23 and Sunday 24 January
- Amended trains to / from London Kings Cross on Saturday 16 and Sunday 17 January
- Buses replace trains between Plumstead and Dartford on Friday 1 January
- Amended service between East Croydon and Redhill on Saturday 5 from 23:45 and all day Sunday 6 December
- Amended service from / to London Kings Cross on Saturday 9 and Sunday 10 January
- Major engineering in the London Kings Cross area from Saturday 26 December until Sunday 3 January
- Amendments to early morning trains between Dartford and Gravesend on Sunday 13 December
- Buses replace trains between Sidcup / Slade Green and Dartford / Gravesend on Sunday 6 December
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