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- Managing Director
- Patrick Verwer
- Head Office
- Phone
- 03450264700
- Textphone number
- 08009751052 (For customers with hearing impairments)
- Address
-
Govia Thameslink Railway
PO Box 10240
Ashby-de-le-Zouch
Leicestershire
LE65 9EB - Email address
- [email protected]
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03450264700
- Textphone number
- 08009751052 (For customers with hearing impairments)
- Address
-
Govia Thameslink Railway
PO Box 10240
Ashby-De-La-Zouch
LE65 9EB - Web address
- Thameslink - Contact Us
- Email address
- [email protected]
- Note
- Monday to Sunday - 07:00 - 22:00
- Lost Property
- Phone
- 03450264700
- Address
-
Lost Property Office
City Thameslink Station
Ludgate Hill
EC4M 7JH - Web address
- Thameslink - Lost Property
- Email address
- [email protected]
- Note
-
Our Lost Property Office is located at City Thameslink Station.
An administration fee is charged for all lost property items, payable on collection, of between £3 and £20, according to the item. When we contact you we will be able to let you know the cost associated with retrieving the item you have lost.
Our Lost Property Office is open Monday to Friday 08:15 - 17:30
- Assisted Travel
- Phone
- 08000582844
- Textphone number
- 08009751052 (For customers with hearing impairments)
- Address
-
Thameslink Customer Services
Freepost RRBR-REEJ-KTKY
PO Box 443, Plymouth
PL4 6WP - Web address
- Thameslink - Assisted Travel
- Note
-
Opening Hours
Monday to Sunday - 07:00 - 22:00, except on Christmas Day.
Ticketing & Fares
- Telesales
-
Thameslink does not operate a telesales service
- Phone
- 0
- Address
-
- Group Travel
- Phone
- 03450264700
- Contact note
-
Opening Hours
Monday to Sunday - 07:00 - 22:00
- Business Travel
- Phone
- 0
- Textphone number
- 0 (For customers with hearing impairments)
- Seat reservations
- Not available
- Penalty fares
- View penalty fares policy for this train company
- Buying tickets on the train
- Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Amended evening Thameslink trains to Sutton from Monday 12 to Thursday 15 July
- Buses replace morning trains between Royston and Cambridge on Sunday 11 July
- Buses replace early morning trains between Three Bridges and Brighton from Tuesday 29 June to Friday 2 July
- Buses replace trains to / from Redhill from Monday 28 June to Thursday 1 July
- Buses replace trains to / from Arlesey from Monday 28 June to Friday 2 July
- Buses replace trains to / from Arlesey from 23:45 on Sunday 27 June until 05:00 on Monday 28 June
- Amended trains in the Earlswood / Salfords area on Sunday 27 June
- Amended late night / early morning trains in the Welwyn Garden City area on Saturday 26 and Sunday 27 June
- Amended Thameslink service between London St Pancras International and St Albans / Luton / Bedford on Sunday 27 June
- Amended late night Thameslink service through Elephant & Castle from Monday 19 to Thursday 22 July
- Amended late night / early morning trains at Earlswood and Salfords from Monday 19 to Friday 23 July
- Amended 23:20 Peterborough to London Kings Cross service from Monday 19 to Thursday 22 July
- Amended Thameslink service to / from Sutton on Sunday 18 July
- No trains at Horsham on Saturday 17 and Sunday 18 July
- Buses replace trains between Slade Green / Sidcup and Gravesend on Sunday 15 August
- Amended services in the Denmark Hill area on Sunday 15 August
- No Southern trains to / from London Victoria on Sunday 27 June
- Amended late night / early morning Thameslink service through Dartford from Monday 2 to Friday 6 August
- Amended 05:46 Sutton to St Albans City service from Tuesday 3 to Friday 6 August
- Buses replace late night / early morning trains between Stevenage and Letchworth Garden City / Cambridge from Monday 2 to Friday 6 August
- No trains between Luton and London St Pancras International from Saturday 28 to Monday 30 August
- Amended late night / early morning Thameslink service to / from Brighton from Monday 2 to Friday 6 August
- Amended 22:54 Luton to Sutton service from Monday 2 to Thursday 5 August
- No Great Northern / Thameslink service to / from London Kings Cross / Moorgate before 07:15 on Sunday 1 August
- No Thameslink train service between Bedford and London St Pancras International until 12:30 on Sunday 1 August
- Buses replace trains between Three Bridges and Horsham on Saturday 31 July and Sunday 1 August
- Buses replace early morning trains between Alexandra Palace and Stevenage via Potters Bar from Tuesday 6 to Friday 9 July
- Amended early morning services in the Tulse Hill / Streatham area from Tuesday 6 to Friday 9 July
- Buses replace early morning trains between Three Bridges and Brighton from Monday 5 to Friday 9 July
- Amended trains in the East Croydon area on Sunday 4 July
- Buses replace morning trains between Three Bridges and Brighton on Sunday 4 July
- Amended evening / morning service to / from Arlesey on Friday 2 and Saturday 3 July
- No late night / early morning trains at Arlesey from Monday 21 to Friday 25 June
- Buses replace late night / early morning trains between Stevenage and Cambridge from Monday 21 to Friday 25 June
- Amended late night / early morning Thameslink services between Dartford and Gillingham from Monday 21 to Friday 25 June
- Amended Great Northern and Thameslink service to / from Moorgate / London Kings Cross on Saturday 19 and Sunday 20 June
- Amended early morning Thameslink service to / from Sutton from Tuesday 22 to Friday 25 June
- Buses replace morning trains between Bedford and Luton on Sunday 20 June
- No Thameslink service to / from Sutton on Sunday 20 June
- Amended Thameslink service at East Croydon on Sunday 20 June
- No trains to / from London Cannon Street or between London Bridge and Dartford via Woolwich Arsenal on Sunday 25 July
- Buses replace late night / early morning Thameslink trains to / from Rainham from Monday 14 to Friday 18 June
- Buses replace late night / early morning train service at Arlesey from Monday 14 to Friday 18 June
- Buses replace trains in the Swanley area on Sunday 20 June
- Buses replace trains between Lewisham and Dartford via Greenwich on Sunday 20 June
- Buses replace late night trains to / from Earlswood / Salfords on Saturday 19 December
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