Thameslink (TL)

19/07/2018 11:58:48
http://www.thameslinkrailway.com

Information last updated 04 March 2021 22:34

Company Information

Managing Director
Patrick Verwer 
Head Office
 
Phone
03450264700 
Textphone number
08009751052 (For customers with hearing impairments)
Address
Govia Thameslink Railway
PO Box 10240
Ashby-de-le-Zouch
Leicestershire
LE65 9EB
Email address
customerservices@thameslinkrailway.com  
Network map
Download network map Thameslink map

Support & information

Customer services
 
Primary Phone
03450264700
Textphone number
08009751052 (For customers with hearing impairments)
Address
Govia Thameslink Railway
PO Box 10240
Ashby-De-La-Zouch

LE65 9EB
Web address
Thameslink - Contact Us
Email address
customerservices@thameslinkrailway.com
Note
Monday to Sunday - 07:00 - 22:00
Lost Property
 
Phone
03450264700
Address
Lost Property Office
City Thameslink Station
Ludgate Hill

EC4M 7JH
Web address
Thameslink - Lost Property
Email address
customerservices@thameslinkrailway.com
Note

Our Lost Property Office is located at City Thameslink Station.

An administration fee is charged for all lost property items, payable on collection, of between £3 and £20, according to the item. When we contact you we will be able to let you know the cost associated with retrieving the item you have lost.

Our Lost Property Office is open Monday to Friday 08:15 - 17:30

Assisted Travel
 
Phone
08000582844
Textphone number
08009751052 (For customers with hearing impairments)
Address
Thameslink Customer Services
Freepost RRBR-REEJ-KTKY
PO Box 443, Plymouth

PL4 6WP
Web address
Thameslink - Assisted Travel
Note

Opening Hours

Monday to Sunday - 07:00 - 22:00, except on Christmas Day.

Ticketing & Fares

Telesales

Thameslink does not operate a telesales service

Phone
0
Address



Group Travel
 
Phone
03450264700
Contact note

Opening Hours

Monday to Sunday - 07:00 - 22:00 

Business Travel
 
Phone
0
Textphone number
0 (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
View penalty fares policy for this train company
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

On-board facilities

Engineering works

Service disruptions
Amended over night Thameslink service at Redhill and Brighton from Wednesday 7 until Friday 9 April
Amended Great Northern / Thameslink service via Stevenage each night from Monday 5 until Friday 9 April
Amended service between London Kings Cross and Finsbury Park until approximately 08:45 on Sunday 4 April
Buses replace trains between Herne Hill and Swanley via Catford on Sunday 4 April
No Thameslink service between London Bridge and London Blackfriars on Sunday 4 April
Buses replace trains between Slade Green and Gravesend from Saturday 3 until Monday 5 April
Buses replace morning trains between East Croydon and Redhill on Sunday 28 March
Reduced trains between Gatwick Airport and Three Bridges on Sunday 4 April
Amended 09:09 / 09:39 Sutton to Luton services on Sunday 28 March
Buses replace trains between Herne Hill and Orpington on Sunday 28 March
Amended Thameslink service in the Bedford and Three Bridges area on Saturday 27 and Sunday 28 March
Buses replace trains between Rochester and Rainham on Sunday 2 May
Amended service between London St Pancras International and Luton on Saturday 22 and Sunday 23 May
Amended Thameslink service between Bedford and London St Pancras International all day Sunday 14 March
Amended train services between London Bridge and Gravesend on Friday 2 April
Buses replace late night / early morning trains between Stevenage and Cambridge from Monday 29 March to Thursday 1 April
Buses replace late night / early morning trains between Dartford and Gillingham / Rainham on Monday 29 and Tuesday 30 March
Amended evening / morning Thameslink services to / from Sutton from Monday 29 March to Thursday 1 April
Amended Thameslink services to / from Horsham on Sunday 28 March
No trains to / from London Kings Cross before 08:45 on Sunday 28 March
Buses replace trains between Slade Green / Crayford and Gravesend on Saturday 27 and Sunday 28 March
Buses replace early morning trains between Dartford / Gravesend and Gillingham from Tuesday 23 to Friday 26 March
Amended evening / morning services between Purley and Three Bridges from Monday 22 to Friday 26 March
Buses replace trains between Denmark Hill and Swanley on Sunday 21 March
No trains between London St Pancras International and London Blackfriars / London Bridge on Sunday 21 March
Amended evening services in the West Hampstead Thameslink area on Saturday 20 March
Amended services in the Gatwick Airport area on Saturday 20 and Sunday 21 March
No trains between Alexandra Palace and Stevenage via Welwyn Garden City on Saturday 6 and Sunday 7 March
Amended service between London St Pancras International and Bedford from Friday 2 to Sunday 4 April
Buses replace trains between Slade Green / Sidcup and Dartford / Gravesend on Sunday 7 March
No trains to / from London Victoria on Sunday 7 March
Buses replace trains between Bedford and London St Pancras International until 08:30 Sunday 7 March
Amended late night trains between Luton / St Albans and Sutton from Monday 15 to Thursday 18 March
Buses replace overnight trains between Alexandra Palace and Stevenage via Welwyn Garden City from Monday 15 to Thursday 18 March
Amended services to / from London Kings Cross / Moorgate on Saturday 13 and Sunday 14 March
Reduced service between London Bridge and Rainham via Plumstead on Sunday 14 March
No trains at Sutton on Sunday 14 March
Reduced service between Denmark Hill and Sevenoaks via Bellingham / Beckenham Junction on Sunday 14 March
Buses replace trains between Three Bridges and Horsham / Barnham / Littlehampton on Sunday 7 March
Amended services between Luton and London St Pancras International from Saturday 1 May until Monday 3 May
Amended services between Luton and London St Pancras International on Sunday 11 April
Major engineering work at London Kings Cross from Friday 4 to Sunday 6 June
Major engineering work at London Kings Cross from Friday 23 to Sunday 25 April
Amended trains between Bedford / Luton and London St Pancras International on Sunday 21 March
Major improvement work is taking place at London Kings Cross until Sunday 6 June
Buses replace late night trains to / from Earlswood / Salfords on Saturday 19 December