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- Thameslink
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- National Rail
- Managing Director
- Patrick Verwer
- Head Office
- Phone
- 03450264700
- Textphone number
- 08009751052 (For customers with hearing impairments)
- Address
-
Govia Thameslink Railway
PO Box 10240
Ashby-de-le-Zouch
Leicestershire
LE65 9EB - Email address
- customerservices@thameslinkrailway.com
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03450264700
- Textphone number
- 08009751052 (For customers with hearing impairments)
- Address
-
Govia Thameslink Railway
PO Box 10240
Ashby-De-La-Zouch
LE65 9EB - Web address
- Thameslink - Contact Us
- Email address
- customerservices@thameslinkrailway.com
- Note
- Monday to Sunday - 07:00 - 22:00
- Lost Property
- Phone
- 03450264700
- Address
-
Lost Property Office
City Thameslink Station
Ludgate Hill
EC4M 7JH - Web address
- Thameslink - Lost Property
- Email address
- customerservices@thameslinkrailway.com
- Note
-
Our Lost Property Office is located at City Thameslink Station.
An administration fee is charged for all lost property items, payable on collection, of between £3 and £20, according to the item. When we contact you we will be able to let you know the cost associated with retrieving the item you have lost.
Our Lost Property Office is open Monday to Friday 08:15 - 17:30
- Assisted Travel
- Phone
- 08000582844
- Textphone number
- 08009751052 (For customers with hearing impairments)
- Address
-
Thameslink Customer Services
Freepost RRBR-REEJ-KTKY
PO Box 443, Plymouth
PL4 6WP - Web address
- Thameslink - Assisted Travel
- Note
-
Opening Hours
Monday to Sunday - 07:00 - 22:00, except on Christmas Day.
Ticketing & Fares
- Telesales
-
Thameslink does not operate a telesales service
- Phone
- 0
- Address
-
- Group Travel
- Phone
- 03450264700
- Contact note
-
Opening Hours
Monday to Sunday - 07:00 - 22:00
- Business Travel
- Phone
- 0
- Textphone number
- 0 (For customers with hearing impairments)
- Seat reservations
- Not available
- Penalty fares
- View penalty fares policy for this train company
- Buying tickets on the train
- Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Amended over night Thameslink service at Redhill and Brighton from Wednesday 7 until Friday 9 April
- Amended Great Northern / Thameslink service via Stevenage each night from Monday 5 until Friday 9 April
- Amended service between London Kings Cross and Finsbury Park until approximately 08:45 on Sunday 4 April
- Buses replace trains between Herne Hill and Swanley via Catford on Sunday 4 April
- No Thameslink service between London Bridge and London Blackfriars on Sunday 4 April
- Buses replace trains between Slade Green and Gravesend from Saturday 3 until Monday 5 April
- Buses replace morning trains between East Croydon and Redhill on Sunday 28 March
- Reduced trains between Gatwick Airport and Three Bridges on Sunday 4 April
- Amended 09:09 / 09:39 Sutton to Luton services on Sunday 28 March
- Buses replace trains between Herne Hill and Orpington on Sunday 28 March
- Amended Thameslink service in the Bedford and Three Bridges area on Saturday 27 and Sunday 28 March
- Buses replace trains between Rochester and Rainham on Sunday 2 May
- Amended service between London St Pancras International and Luton on Saturday 22 and Sunday 23 May
- Amended Thameslink service between Bedford and London St Pancras International all day Sunday 14 March
- Amended train services between London Bridge and Gravesend on Friday 2 April
- Buses replace late night / early morning trains between Stevenage and Cambridge from Monday 29 March to Thursday 1 April
- Buses replace late night / early morning trains between Dartford and Gillingham / Rainham on Monday 29 and Tuesday 30 March
- Amended evening / morning Thameslink services to / from Sutton from Monday 29 March to Thursday 1 April
- Amended Thameslink services to / from Horsham on Sunday 28 March
- No trains to / from London Kings Cross before 08:45 on Sunday 28 March
- Buses replace trains between Slade Green / Crayford and Gravesend on Saturday 27 and Sunday 28 March
- Buses replace early morning trains between Dartford / Gravesend and Gillingham from Tuesday 23 to Friday 26 March
- Amended evening / morning services between Purley and Three Bridges from Monday 22 to Friday 26 March
- Buses replace trains between Denmark Hill and Swanley on Sunday 21 March
- No trains between London St Pancras International and London Blackfriars / London Bridge on Sunday 21 March
- Amended evening services in the West Hampstead Thameslink area on Saturday 20 March
- Amended services in the Gatwick Airport area on Saturday 20 and Sunday 21 March
- No trains between Alexandra Palace and Stevenage via Welwyn Garden City on Saturday 6 and Sunday 7 March
- Amended service between London St Pancras International and Bedford from Friday 2 to Sunday 4 April
- Buses replace trains between Slade Green / Sidcup and Dartford / Gravesend on Sunday 7 March
- No trains to / from London Victoria on Sunday 7 March
- Buses replace trains between Bedford and London St Pancras International until 08:30 Sunday 7 March
- Amended late night trains between Luton / St Albans and Sutton from Monday 15 to Thursday 18 March
- Buses replace overnight trains between Alexandra Palace and Stevenage via Welwyn Garden City from Monday 15 to Thursday 18 March
- Amended services to / from London Kings Cross / Moorgate on Saturday 13 and Sunday 14 March
- Reduced service between London Bridge and Rainham via Plumstead on Sunday 14 March
- No trains at Sutton on Sunday 14 March
- Reduced service between Denmark Hill and Sevenoaks via Bellingham / Beckenham Junction on Sunday 14 March
- Buses replace trains between Three Bridges and Horsham / Barnham / Littlehampton on Sunday 7 March
- Amended services between Luton and London St Pancras International from Saturday 1 May until Monday 3 May
- Amended services between Luton and London St Pancras International on Sunday 11 April
- Major engineering work at London Kings Cross from Friday 4 to Sunday 6 June
- Major engineering work at London Kings Cross from Friday 23 to Sunday 25 April
- Amended trains between Bedford / Luton and London St Pancras International on Sunday 21 March
- Major improvement work is taking place at London Kings Cross until Sunday 6 June
- Buses replace late night trains to / from Earlswood / Salfords on Saturday 19 December
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