Stations & on train
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- Thameslink
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- West Midlands Railway
- Managing Director
- Patrick Verwer
- Head Office
- Phone
- 03450264700
- Textphone number
- 08009751052 (For customers with hearing impairments)
- Address
-
Govia Thameslink Railway
PO Box 10240
Ashby-de-le-Zouch
Leicestershire
LE65 9EB - Email address
- [email protected]
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03450264700
- Textphone number
- 08009751052 (For customers with hearing impairments)
- Address
-
Govia Thameslink Railway
PO Box 10240
Ashby-De-La-Zouch
LE65 9EB - Web address
- Thameslink - Contact Us
- Email address
- [email protected]
- Note
- Monday to Sunday - 07:00 - 22:00
- Lost Property
- Phone
- 03450264700
- Address
-
Lost Property Office
City Thameslink Station
Ludgate Hill
EC4M 7JH - Web address
- Thameslink - Lost Property
- Email address
- [email protected]
- Note
-
Our Lost Property Office is located at City Thameslink Station.
An administration fee is charged for all lost property items, payable on collection, of between £3 and £20, according to the item. When we contact you we will be able to let you know the cost associated with retrieving the item you have lost.
Our Lost Property Office is open Monday to Friday 08:15 - 17:30
- Assisted Travel
- Phone
- 03450264700
- Textphone number
- 08009751052 (For customers with hearing impairments)
- Address
-
Thameslink Customer Services
Freepost RRBR-REEJ-KTKY
PO Box 443, Plymouth
PL4 6WP - Web address
- Thameslink - Assisted Travel
- Note
-
Opening Hours
Monday to Sunday - 07:00 - 22:00, except on Christmas Day.
Ticketing & Fares
- Telesales
-
Thameslink does not operate a telesales service
- Phone
- 0
- Address
-
- Group Travel
- Phone
- 03450264700
- Contact note
-
Opening Hours
Monday to Sunday - 07:00 - 22:00
- Business Travel
- Phone
- 0
- Textphone number
- 0 (For customers with hearing impairments)
- Seat reservations
- Not available
- Penalty fares
- View penalty fares policy for this train company
- Buying tickets on the train
- Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- No trains via Denmark Hill on Saturday 2 and Sunday 3 April
- Buses replace trains between Strood and Ebbsfleet International / Greenhithe for Bluewater on Saturday 2 and Sunday 3 April
- Amended late night services in the Sutton area from Monday 17 until Thursday 20 January
- Buses replace early morning trains between Three Bridges and Brighton from Tuesday 1 to Friday 4 March
- Buses replace late night / early morning trains between Stevenage and Cambridge from Monday 28 February to Friday 4 March
- Amended overnight Thameslink service to / from Sutton from Monday 28 to Friday 4 March
- No early morning Thameslink trains between London Blackfriars / Herne Hill and Sutton from Tuesday 15 to Friday 18 March
- Buses replace late night / early morning trains between Dartford and Rainham from Monday 28 February to Friday 4 March
- Amended 05:52 Three Bridges to London Bridge service on Sunday 27 February
- Buses replace early morning trains between Alexandra Palace and Stevenage via Welwyn Garden City from Tuesday 15 to Friday 18 March
- Until 08:30: Buses replace trains between Hitchin and Peterborough on Sunday 27 February
- CANCELLED: Engineering work before 07:20 between Dartford and Gillingham on Sunday 27 February
- Until 08:15: Buses replace trains between Luton and Bedford on Sunday 27 February
- Amended morning services between London St Pancras International and Bedford on Sunday 13 March
- No trains between London St Pancras International and London Bridge on Sunday 13 March
- Buses replace trains between Tulse Hill and Sutton via Streatham on Sunday 27 February
- Amended services between Redhill and East Croydon on Saturday 12 and Sunday 13 March
- Buses replace trains between Bromley South and Strood / Borough Green & Wrotham on Sunday 20 March
- No trains to / from London Cannon Street / buses replace trains between Lewisham and Charlton via Greenwich on Sunday 20 March
- No services via Strood and Gravesend on Sunday 27 March
- No services via Gravesend on Saturday 26 March
- Buses replace early morning trains between Three Bridges and Brighton from Tuesday 15 to Friday 18 February
- Amended late night / early morning services at Earlswood and Salfords from Monday 14 to Friday 18 February
- Amended late night / early morning services between Luton / St Albans and Sutton from Monday 14 to Friday 18 February
- Amended 23:22 Sevenoaks to London Blackfriars from Wednesday 16 to Friday 18 February
- Buses replace early morning trains between Finsbury Park and New Barnet / Gordon Hill / Welwyn Garden City on Sunday 13 February
- Buses replace trains between Swanley and Herne Hill / London Blackfriars on Sunday 13 February
- Buses replace trains between Three Bridges and Brighton on Saturday 12 and Sunday 13 February
- Amended Thameslink services via Mitcham Junction on Saturday 12 and Sunday 13 February
- Amended Thameslink services to / from London Bridge on Saturday 12 and Sunday 13 February
- Amended service to / from London Kings Cross on Sunday 27 March
- Amended late night / early morning service to / from Brighton from Monday 7 to Friday 11 February
- Buses replace late night / early morning trains between Gravesend and Rainham from Monday 7 to Friday 11 February
- Amended late night service to / from Sutton from Monday 7 to Thursday 10 February
- Until: 08:20 Buses replace trains between Stevenage / Welwyn Garden City and Peterborough / Cambridge on Sunday 6 February
- Amended late night / early morning Thameslink service to / from London St Pancras International on Saturday 5 and Sunday 6 February
- No trains to / from London Kings Cross before 07:30 on Sunday 6 February
- Buses replace late night / early morning trains between Bedford and Luton on Saturday 5 until 08:15 on Sunday 6 February
- Amended service to / from London Kings Cross on Sunday 20 March
- Amended service to / from London Kings Cross / Moorgate on Sunday 13 March
- Buses replace trains between Slade Green / Sidcup and Gravesend on Sunday 6 March
- Amended trains between Purley and Gatwick Airport on Saturday 5 and Sunday 6 February
- Amended late night / early morning services to / from London Kings Cross from Monday 24 to Friday 28 January
- Amended service between Hitchin and Peterborough until 04:45 on Tuesday 25 January
- Buses replace late night / early morning trains between Purley and Redhill from Tuesday 25 to Friday 28 January
- Buses replace late night night / early morning trains between Haywards Heath and Brighton from Monday 24 to Friday 28 January
- Buses replace early morning trains between Three Bridges and Brighton from Tuesday 1 to Friday 4 February
- Amended early morning services between Luton / St Albans and Sutton from Tuesday 1 to Friday 4 February
- Amended early morning service between Three Bridges and Bedford on Monday 24 January
- Buses replace early morning trains between Alexandra Palace and Stevenage from Tuesday 1 to Friday 4 February
- Amended 03:24 Peterborough to London Kings Cross service on Monday 24 January
- Amended services in the East Croydon area on Sunday 30 January
- Buses replace early morning trains between Peterborough and Letchworth Garden City on Sunday 30 January
- Amended services between Gillingham and Rainham on Sunday 30 January
- Amended services at Three Bridges on Saturday 29 and Sunday 30 January
- Amended early morning trains between Bedford and London St Pancras International on Sunday 23 January
- Buses replace early morning trains between Three Bridges / Haywards Heath and Brighton on Sunday 30 January
- Amended services between Luton / St Albans and London Blackfriars on Saturday 29 and Sunday 30 January
- Amended Thameslink service on Sunday 23 January
- Amended early morning services to London Kings Cross / Moorgate on Sunday 30 January
- Amended 21:02 Gatwick Airport to Bedford service on Saturday 22 January
- Buses replace late night early morning trains between Luton and Bedford on Saturday 29 and Sunday 30 January
- No Thameslink trains between Herne Hill and Sutton on Saturday 22 January
- Amended service to / from London Kings Cross on Sunday 6 March
- Amended trains in the Stevenage area on Sunday 27 February
- No Thameslink services to / from Sutton via Mitcham Junction from 23:00 on Saturday 19 and all day on Sunday 20 February
- Buses replace early morning trains between Gravesend and Rainham from Tuesday 22 to Friday 25 February
- Amended trains between Dartford and Rochester on Sunday 20 February
- Amended Thameslink services to / from Horsham on Sunday 20 February
- Buses replace morning trains between Luton and Bedford on Sunday 20 February
- Buses replace morning trains between Royston and Cambridge on Sunday 20 February
- No trains between Three Bridges and Brighton / Lewes on Saturday 19 and Sunday 27 February
- Buses replace late night / early morning trains between Stevenage and Cambridge from Monday 17 to Friday 21 January
- Buses replace trains between Stevenage and Hertford North / Alexandra Palace on Sunday 20 February
- Buses replace trains between Rainham and Strood / Meopham on Sunday 6 February
- Amended service to / from London Kings Cross on Saturday 22 and Sunday 23 January
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