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South Western Railway (SW)
Information last updated 27 December 2020 21:04
- Managing Director
- Mark Hopwood
- Head Office
- Phone
- 03456000650
- Fax
- 020 7620 5177
- Address
-
South Western Railway
4th Floor, South Bank Central, 30 Stamford Street
London
SE1 9LQ - Email address
- customerrelations@swrailway.com
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03456000650
- Textphone number
- 08006920792 (For customers with hearing impairments)
- Address
-
Customer Service Centre
South Western Railway, Overline House
Southampton
SO15 1GW - Web address
- South Western Railway - Customer Relations
- Email address
- customerrelations@swrailway.com
- Note
-
Opening hours
Monday to Sunday - 06:00 - 22:00
- Lost Property
- Phone
- 020 7401 7861
- Address
-
-
-
-
- - Note
-
Opening hours
Monday to Friday - 07:30 - 19:00
All lost property is sent to the central lost property office at London Waterloo. It is open from 07:30 to 19:00 Monday to Friday (excluding public holidays) and you should allow a minimum of 2 full working days for the item to be received and processed.
- Assisted Travel
- Phone
- 0800 52 82 100
- Textphone number
- 0800 692 0792 (For customers with hearing impairments)
- Address
-
Customer Service Centre
South Western Railway
Overline House
SO15 1GW - Note
-
Opening hours
Monday to Sunday - 06:00 - 22:00
Ticketing & Fares
- Telesales
-
Select Option 2
- Phone
- 03456000650
- Address
-
- Contact note
-
Opening hours
Monday to Sunday - 06:00 - 22:00
- Group Travel
- Phone
- 02380213699
- Address
-
Group Travel Office
2nd Floor
Overline House
SO15 1GW - Contact note
-
Opening hours
Monday to Friday - 08:30 - 17:30
- Business Travel
- Phone
- 02380213698
- Textphone number
- 08006920792 (For customers with hearing impairments)
- Seat reservations
- Not available
- Penalty fares
- View penalty fares policy for this train company
- Buying tickets on the train
- Tickets must be purchased before boarding the train. If a passenger boards a train without a ticket they might be liable for a Penalty Fare, and will only be able to purchase a fully priced ticket for their journey, railcard discounts will not apply.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Buses replace trains between Fratton / Portsmouth & Southsea and Portsmouth Harbour on Sunday 18 April
- No South Western Railway service at Wimbledon on Saturday 17 and Sunday 18 April
- Buses replace trains between Reading and Wokingham on Saturday 17 and Sunday 18 April
- Buses replace trains between Westbury and Chippenham / Bath Spa on Saturday 17 and Sunday 18 April
- Buses replace evening / morning trains in the Salisbury area on Saturday 10 and Sunday 11 April
- Buses replace trains between Hounslow and Windsor / Ascot / Woking on Sunday 11 April
- Buses replace trains in the Guildford area on Saturday 10 and Sunday 11 April
- Buses replace trains between Westbury and Chippenham / Bath Spa on Saturday 10 and Sunday 11 April
- Buses replace trains between Southampton Airport Parkway and Bournemouth on Saturday 10 and Sunday 11 April
- Buses replace trains between Barnes and Feltham via Richmond / Shepperton / New Malden from Friday 2 to Monday 5 April
- Reduced service to / from Southampton Central on Saturday 3 and Sunday 4 April
- No trains at Guildford from Friday 2 to Monday 5 April
- Buses replace trains between Virginia Water and Weybridge on Saturday 27 March
- Buses replace trains between Andover and Gillingham before 16:00 on Sunday 28 March
- Buses replace trains between Twickenham and Teddington on Sunday 28 March
- Buses replace trains in the Staines / Guildford / Woking area on Sunday 28 March
- Buses replace trains between Westbury and Yeovil Pen Mill / Taunton on Friday 2 to Thursday 8 April
- Buses replace trains between Southampton Central and Salisbury / Poole on Saturday 27 and Sunday 28 March
- No trains to / from Westbury on Sunday 21 March
- Buses replace trains between Warminster and Salisbury on Saturday 20 March
- Buses replace trains between Reading and Wokingham on Saturday 20 and Sunday 21 March
- Buses replace late night South Western Railways service to / from Portsmouth Harbour from Monday 22 to Wednesday 24 March
- Buses replace trains between Virginia Water and Reading / Aldershot on Sunday 14 March
- Buses replace trains between New Malden and Shepperton / Twickenham on Sunday 14 March
- Amended service between Havant and Guildford on Saturday 13 and Sunday 14 March
- No trains between Salisbury and Romsey on Saturday 13 and Sunday 14 March
- Buses replace trains between Chippenham / Bath Spa and Westbury on Sunday 7 March
- No trains at Guildford on Sunday 7 March
- Buses replace trains between Basingstoke and Salisbury on Sunday 7 March
- Buses replace trains between Dorchester South / Dorchester West and Weymouth on Saturday 6 and Sunday 7 March
- Amended trains through Staines on Saturday 6 and Sunday 7 March
- Buses replace trains between Staines and Windsor & Eton Riverside from Saturday 6 to Friday 12 March
- Buses replace trains between Petersfield and Portsmouth Harbour on Sunday 28 February
- Buses replace trains between Wimbledon and Chessington South / Leatherhead / Dorking on Sunday 28 February
- Buses replace trains through Staines on Saturday 27 and Sunday 28 February
- Amended service at Frome and Castle Cary on Saturday 27 and Sunday 28 February
- Amended service in the Southampton area on Saturday 27 and Sunday 28 February
- Amended trains via Barnes on Sunday 21 February
- Buses replace trains between Surbiton / Leatherhead and Guildford on Sunday 21 February.
- Buses replace trains between Reading and Basingstoke until 08:30 Sunday 21 February.
- Buses replace trains between Bournemouth / Dorchester West and Weymouth on Saturday 20 and Sunday 21 February
- Buses replace trains between Chichester / Petersfield and Portsmouth Harbour on Saturday 20 and Sunday 21 February
- Buses replace trains between Bath Spa and Bristol Temple Meads on Saturday 20 and Sunday 21 February
- Buses replace trains to / from Frome on Sunday 14 February
- Buses replace trains between Virginia Water and Woking on Sunday 14 February
- Buses replace trains between Barnes and Hounslow / Teddington on Sunday 14 February
- Buses replace trains between Leatherhead and Dorking on Sunday 14 February
- Buses replace trains between Exeter St Davids and Exeter Central on Sunday 14 February
- Buses replace trains between Chichester / Petersfield and Portsmouth Harbour on Saturday 13 and Sunday 14 February
- Buses replace trains between Eastleigh and Southampton Central / Bournemouth from Saturday 13 to Friday 19 February
- Buses replace trains between Staines and Reading / Aldershot / Weybridge on Sunday 7 February
- Buses replace trains between New Malden and Shepperton / Twickenham on Sunday 7 February
- Buses replace trains between Exeter St Davids and Exeter Central on Sunday 7 February
- Buses replace trains between Basingstoke and Winchester / Southampton Central / Fareham on Saturday 6 and Sunday 7 February
- No trains at Aldershot on Sunday 31 January
- Buses replace trains between Haslemere and Petersfield / Havant on Saturday 30 and Sunday 31 January
- Amended train service and buses replacing trains in the Twickenham area on Saturday 30 and Sunday 31 January
- Amended service in the Southampton area on Saturday 30 and Sunday 31 January
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