South Western Railway (SW)

26/07/2022 1:31:17 PM
https://www.southwesternrailway.com/

Information last updated 05 August 2022 09:16

Company Information

Managing Director
Claire Mann 
Head Office
 
Phone
03456000650 
Textphone number
1800108005282100 (For customers with hearing impairments)
Address
South Western Railway
4th Floor, South Bank Central, 30 Stamford Street
London

SE1 9LQ
Email address
[email protected]  
Network map
Download network map South Western Railway map

Support & information

Customer services
 
Primary Phone
03456000650
Textphone number
08006920792 (For customers with hearing impairments)
Address
Customer Service Centre
South Western Railway, Overline House
Southampton

SO15 1GW
Web address
South Western Railway - Customer Relations
Email address
[email protected]
Note

Opening hours

Monday to Friday 0800 - 2000

Saturday 0900 - 1800

Sunday 0900 - 1600

Lost Property
 
Phone
03456000650
Address
-
-
-

-
Note

Opening hours

Monday to Friday - 07:30 - 19:00 

All lost property is sent to the central lost property office at London Waterloo. It is open from 07:30 to 19:00 Monday to Friday (excluding public holidays) and you should allow a minimum of 2 full working days for the item to be received and processed.

Assisted Travel
 
Phone
0800 52 82 100
Textphone number
0800 692 0792 (For customers with hearing impairments)
Address
Customer Service Centre
South Western Railway
Overline House

SO15 1GW
Note

Opening hours

Monday to Friday 0800 - 2000

Saturday 0900 - 1800

Sunday 0900 - 1600

Ticketing & Fares

Telesales

Telesales are not offered and you'll need to visit our website at: southwesternrailway.com to buy tickets.

Phone
0
Textphone number
1800108005282100 (For customers with hearing impairments)
Address



Group Travel
 
Phone
Email address
[email protected]
Business Travel
 
Phone
0
Textphone number
0 (For customers with hearing impairments)
Email address
[email protected]
Seat reservations
Not available
Penalty fares
View penalty fares policy for this train company
Buying tickets on the train

Tickets must be purchased before boarding the train. If a passenger boards a train without a ticket, they might be liable for a Penalty Fare, and will only be able to purchase a fully priced ticket for their journey, railcard discounts will not apply.

On-board facilities

Engineering works

Service disruptions
Buses replace trains between Hounslow and Virginia Water / Windsor on Saturday 29 and Sunday 30 October
Buses replace trains between Surbiton and Effingham Junction on Sunday 30 October
Buses replace trains between Haslemere / Guildford and Havant on Saturday 29 and Sunday 30 October
Buses replace trains between Eastleigh and Bournemouth on Saturday 29 and Sunday 30 October
Buses replace trains between Haslemere / Guildford and Havant from Saturday 22 to Friday 28 October
No trains via Staines on Saturday 22 and Sunday 23 October
Buses replace trains to / from Southampton Central / Eastleigh on Saturday 15 and Sunday 16 October
Buses replace trains between Worcester Park and Dorking / Effingham Junction on Sunday 16 October
Buses replace trains between Staines and Reading / Woking on Sunday 16 October
Buses replace trains between Axminster and Exeter St David's on Saturday 15 and Sunday 16 October
Buses replace trains between Kingston / New Malden and Twickenham / Shepperton on Saturday 15 and Sunday 16 October
Amended South Western Railway service via Wimbledon on Sunday 9 October
No trains via Staines on Saturday 8 and Sunday 9 October
Buses replace trains between Reading / Basingstoke and Winchester / Southampton Central on Saturday 8 and Sunday 9 October
Amended late night / early morning South Western Railway service from Monday 3 to Thursday 6 October
No trains at Queenstown Road on Sunday 2 October
Buses replace trains in the Woking area on Sunday 2 October
No trains via Staines on Saturday 1 and Sunday 2 October
Buses replace evening trains in the Haslemere / Havant area from Monday 26 to Wednesday 28 September
Buses replace trains between Yeovil and Castle Cary / Salisbury from Saturday 24 September to Sunday 9 October
Buses replace trains in the Woking area on Saturday 24 and Sunday 25 September
Buses replace trains between Barnes and Twickenham / Feltham via Brentford on Saturday 24 and Sunday 25 September
Buses replace trains between Axminster and Exeter St Davids from Monday 19 to Friday 23 September
No trains via Staines on Saturday 17 and Sunday 18 September
Buses replace trains between Salisbury and Southampton Central on Saturday 17 and Sunday 18 September
Buses replace trains in the Woking area on Saturday 10 and Sunday 11 September
Buses replace trains between Barnes and Feltham / Twickenham on Saturday 10 and Sunday 11 September
Buses replace trains between Woking / Guildford and Haslemere / Ascot on Sunday 4 September
Buses replace trains between Tolworth and Epsom and Surbiton and Hampton Court on Sunday 4 September
Buses replace trains between Hounslow and Ascot / Windsor / Woking on Sunday 4 September
Buses replace trains between Salisbury / Gillingham and Yeovil Junction on Saturday 3 and Sunday 4 September
Buses replace trains between Surbiton / Leatherhead and Guildford on Sunday 28 August
Buses replace trains between Aldershot and Alton on Sunday 28 August
Buses replace trains between Eastleigh and Fareham on Sunday 28 August
No trains via Staines on Saturday 27 and Sunday 28 August
Amended trains to / from Eastleigh on Saturday 20 August
Buses replace trains between Surbiton / Leatherhead and Guildford on Saturday 20 and Sunday 21 August
Buses replace trains between Barnes / Twickenham and Hounslow / Teddington on Saturday 20 and Sunday 21 August
Buses replace trains between Surbiton / Leatherhead and Guildford on Saturday 13 and Sunday 14 August
Buses replace trains between Barnes and Feltham / Twickenham from Saturday 13 to Tuesday 16 August