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South Western Railway (SW)
Information last updated 14 June 2021 00:35
- Managing Director
- Mark Hopwood
- Head Office
- Phone
- 03456000650
- Fax
- 020 7620 5177
- Address
-
South Western Railway
4th Floor, South Bank Central, 30 Stamford Street
London
SE1 9LQ - Email address
- [email protected]
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03456000650
- Textphone number
- 08006920792 (For customers with hearing impairments)
- Address
-
Customer Service Centre
South Western Railway, Overline House
Southampton
SO15 1GW - Web address
- South Western Railway - Customer Relations
- Email address
- [email protected]
- Note
-
Opening hours
Monday to Sunday - 06:00 - 22:00
- Lost Property
- Phone
- 020 7401 7861
- Address
-
-
-
-
- - Note
-
Opening hours
Monday to Friday - 07:30 - 19:00
All lost property is sent to the central lost property office at London Waterloo. It is open from 07:30 to 19:00 Monday to Friday (excluding public holidays) and you should allow a minimum of 2 full working days for the item to be received and processed.
- Assisted Travel
- Phone
- 0800 52 82 100
- Textphone number
- 0800 692 0792 (For customers with hearing impairments)
- Address
-
Customer Service Centre
South Western Railway
Overline House
SO15 1GW - Note
-
Opening hours
Monday to Sunday - 06:00 - 22:00
Ticketing & Fares
- Telesales
-
Select Option 2
- Phone
- 03456000650
- Address
-
- Contact note
-
Opening hours
Monday to Sunday - 06:00 - 22:00
- Group Travel
- Phone
- 02380213699
- Address
-
Group Travel Office
2nd Floor
Overline House
SO15 1GW - Contact note
-
Opening hours
Monday to Friday - 08:30 - 17:30
- Business Travel
- Phone
- 02380213698
- Textphone number
- 08006920792 (For customers with hearing impairments)
- Seat reservations
- Not available
- Penalty fares
- View penalty fares policy for this train company
- Buying tickets on the train
- Tickets must be purchased before boarding the train. If a passenger boards a train without a ticket they might be liable for a Penalty Fare, and will only be able to purchase a fully priced ticket for their journey, railcard discounts will not apply.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Buses replace trains between Richmond and Hounslow / Teddington on Saturday 4 and Sunday 5 September
- Buses replace trains between Guildford and Surbiton / Leatherhead on Sunday 29 August
- Buses replace trains between Richmond and Hounslow / Teddington from Saturday 28 to Monday 30 August
- Buses replace trains between Surbiton and Woking on Sunday 22 August
- Buses replace trains between Richmond and Hounslow / Teddington on Sunday 22 August
- Buses replace trains between Ascot and Aldershot on Sunday 8 August
- Buses replace trains between Barnes and Hounslow / Teddington via Richmond on Sunday 8 August
- Buses replace trains between Epsom and Effingham Junction / Dorking on Saturday 7 and Sunday 8 August
- Buses replace trains between Surbiton and Woking / Addlestone from Saturday 7 to Monday 9 August
- No trains on routes via Ash Vale / Aldershot on Sunday 1 August
- Buses replace trains in the Staines / Ascot area on Saturday 31 July and Sunday 1 August
- Buses replace trains in the Staines / Ascot area on Sunday 25 July
- Buses replace trains between Leatherhead and Dorking on Saturday 24 and Sunday 25 July
- Buses replace trains between Teddington and Shepperton on Saturday 24 and Sunday 25 July
- Buses replace trains in the Staines / Ascot area on Saturday 17 and Sunday 18 July
- Buses replace trains between New Malden and Twickenham on Sunday 18 July
- Buses replace trains between Worcester Park / Epsom and Effingham Junction / Dorking on Saturday 17 and Sunday 18 July
- Buses replace trains between Eastleigh and Fareham on Sunday 11 July
- Major engineering work is taking place in the Bristol area from Saturday 10 July to Friday 3 September
- Buses replace trains between Guildford and Leatherhead / Surbiton on Sunday 4 July
- Buses replace trains between Virginia Water and Reading / Aldershot on Saturday 3 and Sunday 4 July
- Amended late night / early morning service through Basingstoke from Monday 28 June to Friday 2 July
- Buses replace trains between Eastleigh and Fareham on Sunday 27 June
- Buses replace trains between Leatherhead and Dorking on Sunday 27 June
- Buses replace trains between Epsom and Dorking / Effingham Junction on Sunday 20 June
- Buses replace trains between Hounslow and Windsor / Ascot / Woking on Sunday 20 June
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