ScotRail (SR)

21/06/2019 15:10:00
http://www.scotrail.co.uk

Information last updated 04 September 2020 11:38

Company Information

Managing Director
Alex Hynes 
Head Office
 
Phone
03448110141  
Fax
0141 335 4592 
Textphone number
1800108009122901 (For customers with hearing impairments)
Address
Atrium Court
50 Waterloo Street
Glasgow

G2 6HQ
Email address
customer.relations@scotrail.co.uk  
Network map
Download network map ScotRail map PDF

Support & information

Customer services
 
Primary Phone
03448110141
Address
ScotRail Customer Relations
PO BOX 7030
Fort William

-
Web address
ScotRail - Enquiries
Note
Customer Services are available between 07:00 and 22:00, 7 days a week.

 

 

Lost Property
 
Phone
03301092833
Address
-
-
-

-
Web address
ScotRail Lost Property
Note

Opening hours

Monday to Saturday - 07:00 - 19:00


You can collect items left at stations and on trains from Glasgow Queen Street station - sometimes a small fee may be charged for returning items to you. Unfortunately, items cannot be returned in the post.

Items left at Glasgow Central or Edinburgh Waverley will be stored at these locations, as these stations are managed by Network Rail as opposed to ScotRail. Likewise, if you have left items on trains run by another operator, you will need to contact them directly.

Assisted Travel
 
Phone
0800 912 2 901
Textphone number
18001 0800 912 2 901 (For customers with hearing impairments)
Address
ScotRail Customer Relations
PO BOX 7030

PH33 6WX
Note

Opening hours

Monday to Sunday - 07:00 - 22:00

Ticketing & Fares

Telesales

 

Phone
03448110141
Address



Contact note

Opening hours

Monday to Friday: 09:00 - 17:00

Group Travel
 
Phone
03448110141
Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
Buying tickets on the train

Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. If a passenger chooses not to buy their ticket when they have the opportunity to do so and purchases their ticket on the train then they will be charged the full standard open single or return fare, irrespective of the day and time of travel.

Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. In these circumstances the passenger will be charged the appropriate fare for the journey that is being undertaken taking into account the day and time of travel.

On-board facilities

Engineering works

Service disruptions
Buses replace trains between Glasgow Queen Street and Perth and between Stirling and Dunblane on Saturday 5 and Sunday 6 December
Amended 21:16 London Euston to Inverness service on Friday 4 December
Buses replace trains between Perth and Dundee on Sunday 29 November
Buses replace trains between Glasgow Queen Street and Perth / Dundee on Sunday 22 November
Buses replace trains between Stirling and Dunblane on Sunday 29 November
Buses replace trains between Stirling and Dunblane on Sunday 22 November
Buses replace trains between Prudhoe and Haydon Bridge until 13:00 on Sunday 15 November
Buses replace trains between Inverness and Perth on Saturday 14 and Sunday 15 November
Buses replace trains between Edinburgh and Gorebridge on Saturday 31 October and Sunday 1 November
Buses replace trains between Perth and Inverness on Saturday 7 and Sunday 8 November
Buses replace trains between Westerton and Milngavie on Sunday 1 November
Buses replace trains between Newcastle / Dunbar / North Berwick and Edinburgh on Saturday 31 October and until 09:00 on Sunday 1 November
Buses replace trains between Westerton and Milngavie on Saturday 24 and Sunday 25 October
Buses replace trains between Newcastle / Dunbar / North Berwick and Edinburgh on Saturday 24 and until 09:00 on Sunday 25 October
Buses replace trains between Edinburgh and Gorebridge all day on Saturday 17 and until 09:00 on Sunday 18 October
Buses replace trains between Westerton and Milngavie on Sunday 18 October
Buses replace trains between Newcastle / Dunbar / North Berwick and Edinburgh on Saturday 17 and until 09:00 on Sunday 18 October
Buses replace trains between Partick and Springburn / Garrowhill on Sunday 11 October
Buses replace trains between Newcastle / North Berwick / Dunbar and Edinburgh on Saturday 10 and Sunday 11 October
Buses replace trains between Partick and Springburn / Garrowhill on Sunday 4 October
Buses replace trains between Newcastle / North Berwick / Dunbar and Edinburgh on Saturday 3 and Sunday 4 October
Amended service between Newcastle / Dunbar and Edinburgh on Saturday 26 and Sunday 27 September
Buses replace trains between Berwick-upon-Tweed and Edinburgh on Saturday 19 and Sunday 20 September
Buses replace trains between Glasgow Queen Street and Crianlarich and also between Dalmuir and Helensburgh Central / Balloch on Saturday 19 and Sunday 20 September