Stations & on train
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- Managing Director
- Jan Chaudhry
- Head Office
- Phone
- -
- Address
-
9th Floor Rail House
Lord Nelson Street
Liverpool
L1 1JF - Email address
- comment@merseyrail.org
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 01515551111
- Fax
- 0151 702 3074
- Address
-
9th Floor Rail House
Lord Nelson Street
Liverpool
L1 1JF - Web address
- Merseyrail - Customer Services
- Email address
- comment@merseyrail.org
- Note
-
Opening hours
Monday to Friday - 08:00 - 16:00
- Lost Property
- Phone
- 0151 702 2951
- Address
-
-
-
-
- - Email address
- lostproperty@merseyrail.org
- Note
-
Opening hours
Monday to Friday 07:00 to 10:00am and 15:00 to 18:00
- Assisted Travel
- Phone
- 01515551111
- 08000277347
- Fax
- 0151 702 2413
- Textphone number
- 0151 702 2071 (For customers with hearing impairments)
- Address
-
The Customer Relations Office
9th Floor
Rail House
L1 1JF - Note
-
Use the alternative telephone number for out of hours (Textphone facility available)
Opening hours
Monday to Friday - 09:00 - 17:00
Ticketing & Fares
- Telesales
-
- Phone
- -
- Address
-
- Group Travel
- Phone
- 01515551111
- Business Travel
- Phone
- -
- Textphone number
- - (For customers with hearing impairments)
- Seat reservations
- Available
- Penalty fares
- Buying tickets on the train
- No tickets available for purchase
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Buses replace trains between Birkenhead North and New Brighton / Bidston / Leasowe on Sunday 18 October
- Buses replace trains between Sandhills and Aintree / Formby / Kirkby on Sunday 11 October
- Buses replace trains between Chester and Hooton on Sunday 27 September
- Buses replace trains between Hunts Cross and Liverpool South Parkway on Sunday 20 September
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