Stations & on train
Avanti West Coast- c2c
- Caledonian Sleeper
- Chiltern Railways
- CrossCountry
- East Midlands Railway
- Elizabeth Line
- Eurostar
- Gatwick Express
- Grand Central
- Great Northern
- Great Western Railway
- Greater Anglia
- Heathrow Express
- Hull Trains
- Island Line
- LNER
- London Northwestern Railway
- London Overground
- London Southend Airport
- London Underground
- Lumo
- Merseyrail
- Network Rail
- Northern
- ScotRail
- South Western Railway
- Southeastern
- Southern
- Stansted Express
- Thameslink
- TransPennine Express
- Transport for Greater Manchester
- Transport for Wales
- West Midlands Railway
Support & information
- Customer services
- Primary Phone
- 03455280409
- Address
-
Freepost LUMO CUSTOMER SUPPORT
First Customer Contact Ltd.
The Square, 2 Broad Street West
South Yorkshire
S1 2BQ - Web address
- Customer Services
- Email address
- [email protected]
- Note
-
Opening Hours:
09:00 - 17:00 Everyday (closed Christmas Day)
- Lost Property
- Phone
- 03455280409
- Address
-
Freepost LUMO CUSTOMER SUPPORT
First Customer Contact Ltd.
The Square, 2 Broad Street West
S1 2BQ - Web address
- Lost Property
- Email address
- [email protected]
- Note
-
Opening Hours:
09:00 - 17:00 Everyday (closed Christmas Day)
- Assisted Travel
- Phone
- 08000318542
- Textphone number
- 08000318542 (For customers with hearing impairments)
- Web address
- Assisted Travel
- Email address
- [email protected]
- Note
-
Available 24 / 7 (except Christmas Day)
Ticketing & Fares
- Telesales
-
- Phone
- 0
- Address
-
- Web address
- www.lumo.co.uk
- Contact note
-
Opening Hours:
08:00 - 23:00 Everyday (closed Christmas Day)
- Group Travel
- Phone
- Web address
- anc_GroupTravelWebAddress
- Business Travel
- Phone
- 0
- Textphone number
- 0 (For customers with hearing impairments)
- Web address
- anc_BusinessWebAddress
- Seat reservations
-
Reservations mandatory on all Lumo services
- Penalty fares
- View penalty fares policy for this train company
- Buying tickets on the train
-
Tickets are available to purchase onboard.
Engineering works
- Service disruptions
- Buses replace trains between Newcastle and Edinburgh on Saturday 22 October
- Buses replace trains between Newcastle and Edinburgh all day on Saturday 15 and before 09:00 on 16 October
- Buses replace trains between Newcastle and Edinburgh on Saturday 8 and Sunday 9 October
- Buses replace trains between Newcastle and Edinburgh on Saturday 1 and Sunday 2 October
- Buses replace trains between Newcastle and Edinburgh on Saturday 24 and Sunday 25 September
- Buses replace trains between Newcastle and Edinburgh on Saturday 17 and Sunday 18 September
- Amended service to / from London Kings Cross on Sunday 28 August
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