Great Western Railway (GW)

01/04/2021 14:04:27
http://www.gwr.com

Information last updated 05 August 2022 07:58

Company Information

Managing Director
Mark Hopwood 
Head Office
 
Phone
03457000125 
Fax
Textphone number
1800108001971329 (For customers with hearing impairments)
Address
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
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-

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Email address
[email protected]  
Network map
Download network map Great Western Railway map PDF

Support & information

Customer services
 
Primary Phone
03457000125
Fax
0
Textphone number
1800108001971329 (For customers with hearing impairments)
Address
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
.
.

.
Web address
Great Western Railway - Customer Services
Email address
[email protected]
Note

Opening hours

Monday to Sunday - 06:00 - 23:00

(Closed on Christmas Day.) 

Lost Property
 
Address
Great Western Railway Lost Property Office
Bristol Temple Meads Station
Bristol

BS1 6QF
Web address
Great Western Railway - Lost Property
Email address
[email protected]
Note

Please register your lost property using the form on our website. It can take several days for items to turn up, we will let you know if they do.


Assisted Travel
 
Phone
08001971329
Textphone number
18001 0800 197 1329 (For customers with hearing impairments)
Web address
Great Western Railway - Assisted Travel
Note

Opening hours

Monday to Sunday - 06:00 - 23:00

(Closed on Christmas Day)

Ticketing & Fares

Telesales

 

Phone
03457000125
Address



Contact note

Allow three working days for delivery. A next day delivery can be arranged at £6 per transaction. Arrangements can be made at some stations to collect tickets (the card must be produced and the tickets signed for by the card holder).

Our telesales number is open only for Group booking, Isle of Scilly, Business direct Scholars, Night Riviera or help with pre-purchased tickets bought over the phone.

To buy standard tickets visit our website www.gwr.com or use our app.

Opening hours

06:00 - 23:00 (except Christmas Day)

Group Travel
 
Phone
03457000125
Contact note

Opening hours

08:00 - 18:00 Monday to Friday (except Christmas Day and Bank Holidays)

Business Travel
 
Phone
03457000125
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Amended services to / from London Paddington before 14:15 on Sunday 30 October
Amended services to / from London Paddington late on Saturday 15 and all day on Sunday 16 October
No trains between Great Malvern / Ledbury and Hereford on Sunday 16 October
Amended services in the Cardiff Central / Newport area before 16:15 on Sunday 16 October
Amended 04:49 Hereford to London Paddington service on Monday 17 October
Amended Great Western Railway services between in the Exeter Central / Exeter St Davids area on Saturday 15 and Sunday 16 October
Amended late night / early morning Great Western Railway service from Monday 31 October to Friday 4 November
Buses replace trains between Cheltenham Spa and Gloucester / Newport on Saturday 29 and Sunday 30 October
Buses replace trains between Bristol Temple Meads and Avonmouth / Severn Beach on Sunday 30 October
Amended 00:45 Oxford to Reading service on Saturday 29 October
Buses replace early morning trains to / from Burnham and Taplow on Saturday 29 October
Amended 23:23 Newbury to Reading service on Sunday 30 October
Buses replace trains between Eastleigh and Bournemouth on Saturday 29 and Sunday 30 October
Amended Great Western Railway service to / from Carmarthen on Saturday 29 and Sunday 30 October
Amended services to / from London Paddington on Sunday 9 October
Amended 07:38 Reading to Basingstoke service on Sunday 23 October
Amended services between Reading and Redhill on Sunday 9 October
Amended late night service via Westbury from Monday 24 to Thursday 27 October
Amended late night / early morning Great Western Railway service to / from London Paddington from Monday 24 to Friday 28 October
Buses replace evening / morning trains to / from Pangbourne from Monday 24 to Friday 28 October
Amended late night / early morning service to / from Burnham and Taplow from Monday 24 to Friday 28 October
Amended Great Western Railway service to / from London Paddington on Sunday 23 October
Amended Night Riviera Sleeper services on Sunday 23 October
Buses replace trains between Bristol Temple Meads and Avonmouth / Severn Beach on Sunday 23 October
Amended Great Western Railway service to / from Hereford / Great Malvern on Sunday 23 October
Amended 20:43 and 21:43 London Paddington to Swansea services on Sunday 23 October
Buses replace trains between Maidenhead and Marlow from Saturday 22 to Sunday 30 October
Amended services to / from Burnham and Taplow on Saturday 22 and Sunday 23 October
Buses replace trains to / from Southampton Central / Eastleigh on Saturday 15 and Sunday 16 October
Amended late night services to / from Bristol Temple Meads / Taunton from Monday 17 to Thursday 20 October
Amended 22:48 London Paddington to Swansea service on Wednesday 19 and Thursday 20 October
Buses replace late night / early morning services between Reading and Guildford from Monday 17 to Friday 21 October
Amended 21:21 Bristol Parkway to Portsmouth & Southsea service from Monday 17 to Thursday 20 October
Buses replace late night trains in the Bedwyn area from Monday 17 to Friday 21 October
Amended 23:30 Cardiff Central to Bristol Temple Meads service on Monday 17 and Tuesday 18 October
Buses replace trains between Exeter St David's / Exeter Central and Exmouth on Sunday 16 October
Amended 22:58 and 23:33 London Paddington to Bristol Temple Meads services on Sunday 16 October
Amended early morning services in the Westbury area on Sunday 16 October
Buses replace trains between Clifton Down and Avonmouth / Severn Beach on Saturday 15 October
Amended services to / from Burnham / Taplow on Saturday 15 October
Amended 00:45 Oxford to Reading service on Saturday 15 October
Amended early morning / late night service to / from Burnham on Sunday 9 October
Amended 23:45 Bristol Temple Meads to Frome service from Monday 10 to Thursday 13 October
Amended 23:30 London Paddington to Didcot Parkway on Friday 14 October
Amended late night / early morning trains to / from Oxford from Monday 10 to Friday 14 October
Amended late night / early morning service to / from Burnham and Taplow from Monday 10 to Wednesday 12 and also Friday 14 October
Amended 00:12 Marlow to Maidenhead service on Sunday 9 October
Buses replace evening trains to / from Pangbourne on Sunday 9 October
Amended early morning trains to / from Newbury on Sunday 9 October
Amended 22:58 and 23:33 London Paddington to Bristol Temple Meads on Sunday 9 October
Amended 12:27 Hereford to London Paddington service on Sunday 9 October
Amended 21:23 Portsmouth Harbour to Westbury on Saturday 8 October
Amended 23:45 Didcot Parkway to London Paddington on Saturday 8 October
Amended late night trains to / from Hereford / Worcester Shrub Hill from Monday 3 to Thursday 6 October
Amended 22:48 London Paddington to Swansea from Monday 3 to Thursday 6 October
Amended 23:42 Swindon to Cheltenham Spa from Monday 3 to Thursday 6 October
Amended early morning service from Swansea on Sunday 2 October
Amended late night service to / from Marlow on Sunday 2 October
Amended service through Castle Cary from Saturday 1 to Tuesday 11 October
Buses replace trains between Guildford and Redhill / Gatwick Airport on Saturday 1 and Sunday 2 October
Amended 00:34 London Paddington to Reading on Saturday 1 October
Amended 00:45 Oxford to Reading service on Saturday 1 October
Amended services to / from Burnham and Taplow on Sunday 2 October
Buses replace trains between Didcot Parkway and Oxford / Banbury on Saturday 1 and Sunday 2 October
Amended evening / morning trains in the Gloucester / Cheltenham area on Thursday 29 and Friday 30 September
Amended 22:48 London Paddington to Swansea service on Wednesday 28 and Thursday 29 September
Buses replace evening trains to / from Barnstaple from Monday 26 to Thursday 29 September
Amended evening / morning trains in the Cardiff Central area from Monday 26 to Friday 30 September
Amended 23:42 Swindon to Cheltenham Spa service from Monday 26 to Thursday 29 September
Buses replace late night trains in the Chippenham area from Monday 26 to Thursday 29 September
Buses replace evening trains between Bristol / Bath and Westbury from Monday 26 to Thursday 29 September
Buses replace evening / morning trains to / from Burnham / Taplow from Monday 26 to Friday 30 September
Buses replace evening / morning trains to / from Pangbourne from Monday 26 to Friday 30 September
Amended 23:30 Cardiff Central to Bristol Temple Meads service on Monday 26 and Tuesday 27 September
Buses replace trains between Reading and Guildford on Sunday 25 September
Amended evening services between Cardiff Central and Bridgend on Sunday 25 September
Amended services to / from London Paddington on Sunday 25 September
Amended 23:23 Newbury to Reading service on Sunday 25 September
No direct trains between Patchway and Filton Abbey Wood after 18:00 on Saturday 24 September
Buses replace trains between Yeovil Pen Mill and Weymouth from Saturday 24 until Friday 30 September
Buses replace evening / morning trains to / from Burnham / Taplow on Saturday 24 and Sunday 25 September
Amended 23:45 Didcot Parkway to London Paddington service on Saturday 24 September
Amended morning services to / from / via Newbury on Saturday 24 September
Buses replace trains to / from Pangbourne on Saturday 24 and Sunday 25 September
Buses replace trains between Didcot Parkway and Oxford / Oxford Parkway / Hanborough / Banbury on Saturday 24 and Sunday 25 September
Amended early morning Great Western Railway service to / from Gatwick Airport on Monday 19 September
Amended 16:31 Barnstaple to Axminster service from Monday 19 to Friday 23 September
Amended late night Great Western Railway service to / from Burnham on Sunday 18 September
Buses replace trains between Bridgend and Port Talbot Parkway / Swansea on Sunday 18 September
Buses replace trains between Bristol Temple Meads and Taunton from Sunday 18 to Friday 23 September
No Great Western Railway service to / from Gatwick Airport on Sunday 18 September
Amended 23:34 Reading to Gatwick Airport service on Saturday 17 September
Amended 18:18 and 19:15 London Paddington to Swansea services on Saturday 17 September
Buses replace trains between Salisbury and Southampton Central on Saturday 17 and Sunday 18 September
Amended early morning services to / from Burnham / Taplow on Saturday 17 September
Amended 00:45 Oxford to Reading service on Saturday 17 September
Buses replace evening trains to / from Pangbourne on Sunday 18 September
Buses replace trains between Didcot Parkway and Oxford / Hanborough / Banbury / Leamington Spa on Saturday 17 and Sunday 18 September
Amended late night / early morning services between London Paddington and Swansea from Monday 19 to Thursday 22 September
Amended late night / early morning services to / from Chippenham / Swindon from Monday 19 to Thursday 22 September
Amended evening services to / from London Paddington from Monday 12 to Thursday 15 September
Amended 23:45 Bristol Temple Meads to Frome service from Monday 12 to Thursday 15 September
Amended evening / morning Great Western Railway services to / from Gatwick Airport from Monday 12 to Friday 16 September
Amended 00:16 Marlow to Maidenhead service on Tuesday 13 and Wednesday 14 September
Buses replace trains to / from Burnham / Taplow from Monday 12 to Friday 16 September
Amended evening trains in the Exeter area on Monday 12 September
Amended 23:30 London Paddington to Didcot Parkway service on Friday 16 September
Amended 04:10 Didcot Parkway to Reading service on Monday 12 September
Amended Night Riviera Sleeper services on Sunday 11 September
Amended early morning trains between Reading and Basingstoke on Sunday 11 September
Amended 00:12 Marlow to Maidenhead service on Sunday 11 September
Buses replace evening trains to / from Pangbourne on Sunday 11 September
Buses replace trains between Guildford and Gatwick Airport on Sunday 11 September
Amended 23:34 Reading to Gatwick Airport service on Saturday 10 September
Buses replace trains between Swansea and Carmarthen on Saturday 10 and Sunday 11 September
Buses replace evening / morning trains between Cardiff Central and Bristol Parkway / Bristol Temple Meads on Saturday 10 and Sunday 11 September
Buses replace evening / morning trains to / from Burnham / Taplow on Saturday 10 and Sunday 11 September
Amended evening / morning trains in the Westbury area on Saturday 10 and Sunday 11 September
Amended services to / from London Paddington on Saturday 10 and Sunday 11 September
Buses replace trains between Didcot Parkway and Oxford / Hanborough / Banbury / Leamington Spa on Saturday 10 and Sunday 11 September
Amended 22:48 London Paddington to Swansea service on Wednesday 7 and Thursday 8 September
Buses replace late night trains between Reading and Newbury / Bedwyn from Monday 5 to Friday 9 September
Buses replace late night / early morning trains between Reading and Guildford from Monday 5 to Thursday 8 September
Amended 23:30 Cardiff Central to Bristol Temple Meads service from Monday 5 to Thursday 8 September
Buses replace trains between North Camp and Redhill / Gatwick Airport on Sunday 4 September
Amended early morning services between Swansea and London Paddington on Sunday 4 September
Amended 22:58 and 23:33 London Paddington to Bristol Temple Meads services on Sunday 4 September
Amended 23:34 Reading to Gatwick Airport service on Saturday 3 September
Amended early morning services to / from Burnham / Taplow on Saturday 3 September
No services between West Ealing and Greenford on Saturday 3 and Sunday 4 September
Amended 00:45 Oxford to Reading service on Saturday 3 September
Amended 08:58 Bristol Parkway to Swansea service on Sunday 28 August
Amended 22:58 and 23:33 London Paddington to Bristol Temple Meads service on Sunday 28 August
Amended service to / from Burnham on Sunday 28 August
Amended services between Exeter St David's to Exmouth service from Tuesday 30 August to Friday 2 September
Buses replace early morning trains between Pitsea and Shoeburyness on Tuesday 30 and Wednesday 31 August
Amended evening / late night Great Western Railway service to / from Cardiff Central on Saturday 27 August
Amended late night / early morning services to / from Burnham / Taplow from Monday 29 August to Friday 2 September
Amended 23:45 Didcot Parkway to London Paddington on 27 August
Buses replace late night / early morning trains to / from Pangbourne on Saturday 27 and Sunday 28 August
Amended late night / early morning services to / from Oxford from Monday 29 August to Friday 2 September
No trains to / from Greenford on Saturday 27 August
Amended late night / early morning services to / from Pangbourne from Monday 29 August to Friday 2 September
Amended 22:36 Worcester Shrub Hill to Bristol Temple Meads service from Monday 22 to Thursday 25 August
Amended evening services to / from Reading / Oxford / Great Malvern from Monday 22 to Thursday 25 August
Amended evening trains in the Swindon area from Monday 22 to Thursday 25 August
Buses replace morning / evening trains to / from Pangbourne from Monday 22 to Thursday 25 August
Amended services to / from London Paddington on Sunday 21 August
Amended trains in the Newport area on Sunday 21 August
Buses replace early morning trains to / from Burnham / Taplow on Saturday 20 August
Buses replace trains to / from Pangbourne on Saturday 20 and Sunday 21 August
Buses replace late night / early morning trains between Swindon and Gloucester on Tuesday 16 and Wednesday 17 August
Amended 23:30 London Paddington to Didcot Parkway service on Friday 19 August
Amended 22:48 London Paddington to Swansea service on Wednesday 17 and Thursday 18 August
Buses replace late night / early morning trains between Cheltenham Spa and Gloucester from Wednesday 17 to Friday 19 August
Buses replace early morning trains between Worcester Shrub Hill and Cheltenham Spa on Tuesday 16 and Wednesday 17 August
Amended late night / early morning services to / from Burnham and Taplow from Tuesday 16 to Friday 19 August
Buses replace late night / early morning trains between Guildford and Gatwick Airport from Monday 15 to Friday 19 August
Amended late night services to / from Chippenham / Bath Spa from Monday 15 to Thursday 18 August
Amended late night services to / from Bristol Temple Meads from Monday 15 to Thursday 18 August
Buses replace late night trains between Barnstaple and Crediton / Exeter St Davids from Monday 15 to Wednesday 17 August
Amended 23:30 Cardiff Central to Bristol Temple Meads service on Monday 15 and Tuesday 16 August
Amended 04:10 Didcot Parkway to London Paddington service on Monday 15 August
Amended early morning services to / from Newbury on Sunday 14 August
Amended services to / from London Paddington on Sunday 14 August
Amended services to / from Cardiff Central on Sunday 14 August
Buses replace early morning trains between Reading and Basingstoke on Sunday 14 August
Amended 00:12 Marlow to Maidenhead service on Sunday 14 August
Amended services between London Paddington and Great Malvern / Hereford on Sunday 14 August
Amended services to / from Burnham and Taplow on Saturday 13 and Sunday 14 August
Amended early morning services between Reading and Bedwyn on Saturday 13 and Sunday 14 August
Amended services between London Paddington / Reading and Didcot Parkway on Saturday 13 and Sunday 14 August