Great Western Railway (GW)

16/10/2019 15:53:31
http://www.gwr.com

Information last updated 17 September 2020 10:15

Company Information

Managing Director
Mark Hopwood 
Head Office
 
Phone
03457000125 
Fax
Textphone number
1800108001971329 (For customers with hearing impairments)
Address
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
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-

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Email address
GWR.feedback@GWR.com  
Network map
Download network map Great Western Railway map PDF

Support & information

Customer services
 
Primary Phone
03457000125
Fax
0
Textphone number
1800108001971329 (For customers with hearing impairments)
Address
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
.
.

.
Web address
Great Western Railway - Customer Services
Email address
gwr.feedback@gwr.com
Note

Opening hours

Monday to Sunday - 06:00 - 23:00

(Closed on Christmas Day.) 

Lost Property
 
Address
Great Western Railway Lost Property Office
Bristol Temple Meads Station
Bristol

BS1 6QF
Web address
Great Western Railway - Lost Property
Email address
gwr.lostproperty@gwr.com
Note

Please register your lost property using the form on our website. It can take several days for items to turn up, we will let you know if they do.


Assisted Travel
 
Phone
08001971329
Textphone number
18001 0800 197 1329 (For customers with hearing impairments)
Web address
Great Western Railway - Assisted Travel
Note

Opening hours

Monday to Sunday - 06:00 - 23:00

(Closed on Christmas Day)

Ticketing & Fares

Telesales

 

Phone
03457000125
Address



Contact note

Allow three working days for delivery. A next day delivery can be arranged at £6 per transaction. Arrangements can be made at some stations to collect tickets (the card must be produced and the tickets signed for by the card holder).

Opening hours

06:00 - 23:00 (except Christmas Day)

Group Travel
 
Phone
03457000125
Contact note

Opening hours

08:00 - 18:00 Monday to Friday (except Christmas Day and Bank Holidays)

Business Travel
 
Phone
03457000125
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Buses replace trains between Exeter St Davids and Exmouth before 12:30 on Sunday 6 December
Amended train services between Cardiff Central and Bridgend on Sunday 6 December
Amended 23:34 London Paddington to Didcot Parkway on Friday 11 December
Amended morning trains in the Trowbridge / Warminster area on Sunday 6 December
Buses replace overnight trains between Slough and Burnham / Taplow from Wednesday 9 to Friday 11 December
Amended train services between Swindon and Westbury on Sunday 6 December
Buses replace trains between Maidenhead and Marlow before 09:30 on Sunday 6 December
Buses replace trains between Reading and Newbury / Bedwyn on Sunday 6 December
Buses replace trains between Reading and Basingstoke on Sunday 6 December
Amended 23:12 Bristol Temple Meads to Frome service on Saturday 5 December
Buses replace late night / early morning trains to / from Burnham / Taplow on Saturday 5 and Sunday 6 December
Buses replace late night / early morning trains to / from Pangbourne on Saturday 5 and Sunday 6 December
Buses replace trains between Penzance and St Erth / St Ives / Truro from Saturday 5 to Thursday 10 December
Buses replace trains between Guildford and Redhill / Gatwick Airport on Sunday 29 November
Amended 07:53 and 08:37 Swansea to London Paddington services on Sunday 29 November
Amended Great Western Railway service through Westbury until 08:40 on Sunday 29 November
Amended Great Western Railway service from / to London Paddington until 13:00 on Sunday 29 November
No trains between Reading and Newbury / Bedwyn on Sunday 29 November
Amended late night / early morning service to and from Penzance from Friday 4 to Saturday 5 December
Buses replace trains between Reading and Basingstoke on Sunday 29 November
Amended 23:42 Swindon to Gloucester service from Monday 30 November to Thursday 3 December
Amended late night service to Bristol Temple Meads on Saturday 28 November
Amended 22:37 Worcester Shrub Hill to Bristol Temple Meads from Monday 30 November to Thursday 3 December
Amended 23:12 Bristol Temple Meads to Frome servicce on Saturday 28 November
Amended service through Salisbury on Saturday 28 and Sunday 29 November
Amended late night Great Western Railway trains from London Paddington on Saturday 28 November
Amended 00:45 Oxford to Reading service on Saturday 28 November
Amended early morning / late night Great Western Railway service from Monday 23 to Friday 27 November
Amended Great Western Railway service from / to London Paddington on Sunday 22 November
Amended early morning Great Western Railway service from / to London Paddington on Sunday 22 November
Buses replace trains between North Camp and Redhill / Gatwick Airport on Sunday 22 November
Amended Great Western Railway late night trains to / from London Paddington on Saturday 21 November
Amended service through Southampton Central on Saturday 21 and Sunday 22 November
Amended 21:50 London Paddington to Worcester Shrub Hill service from Tuesday 17 until Thursday 19 November
Buses replace trains between Plymouth and Gunnislake from Monday 16 until Thursday 19 November
Buses replace trains between Reading and Guildford on Sunday 15 November
Buses replace trains between Bridgend and Cardiff Central via Pontyclun on Sunday 15 November
Retimed Great Western Railway service between Cardiff Cental and Newport until 10:00 on Sunday 15 November
Buses replace trains between Barnham and Brighton on Saturday 14 November
Amended 21:23 Portsmouth Harbour to Westbury service on Saturday 14 November
Buses replace trains between Westbury / Frome and Castle Cary on Saturday 14 and Sunday 15 November
No early morning / late night trains at Burnham or Taplow on Saturday 14 and Sunday 15 November
Buses replace trains between Bourne End and Marlow from Saturday 14 until Sunday 29 November
Revised service between London Paddington and Ealing Broadway from 21:00 on Saturday 14 until 13:00 on Sunday 15 November
Revised morning / night service between Reading and Didcot Parkway on Saturday 14 November
Revised service through Weston-super-Mare on Sunday 15 November
Buses replace trains between Salisbury and Romsey on Saturday 7 and Sunday 8 November
Reduced service to / from Pangbourne on Saturday 7 and Sunday 8 November
Reduced service to / from Burnham and Taplow on Saturday 7 and Sunday 8 November
Amended Great Western Railway trains between London Paddington and Reading / Didcot Parkway from 21:00 Saturday 7 and all day Sunday 8 November
Buses replace trains between Exeter St Davids and Exmouth / Axminster on Sunday 8 November
Buses replace trains between Cardiff Central and Bridgend via Pontyclun on Saturday 7 and Sunday 8 November
Reduced service to / from Weston-super-Mare on Sunday 8 November
Amended 23:34 London Paddington to Didcot Parkway service on Friday 13 November
Buses replace trains between Liskeard and Looe on Saturday 7 November
Amended late night / early morning trains between Redhill and Gatwick Airport from Monday 9 to Friday 13 November
Buses replace late night / early morning trains to / from Burnham / Taplow from Monday 9 to Friday 13 November
Buses will replace trains between Liskeard and Looe on Monday 9 and Tuesday 10 November
Amended 23:30 Cardiff Central to Bristol Temple Meads on Monday 9 and Tuesday 10 November
Amended service between Taunton and Bristol Temple Meads on Sunday 1 November
Buses replace trains between Bourne End and Marlow on Sunday 1 November
Buses replace trains to / from Burnham / Taplow from 23:55 on Saturday 31 October and all day on Sunday 1 November
Amended Great Western Railway services to / from London Paddington late on Saturday 31 October and all day on Sunday 1 November
Buses replace morning / evening trains to / from Pangbourne on Saturday 31 October
Amended late night service between Taunton and Plymouth on Wednesday 4 and Thursday 5 November
Amended early morning service from Swansea to London Paddington from Monday 2 until Friday 6 November
Buses replace trains between Avonmouth and Severn Beach on Saturday 31 October and Sunday 1 November
Revised late night / early morning service between Reading and Gatwick Airport from Monday 2 to Friday 6 November
Buses replace late night trains between Reading and Bedwyn on Monday 2, Wednesday 4 and Thursday 5 November
Amended trains between Newport / Bristol Parkway and Bristol Temple Meads on Saturday 24 October
Amended evening London Paddington to Plymouth services on Sunday 25 October
Bridge replacement work between Bristol Parkway and Newport from Sunday 25 October to Friday 6 November
Buses replace trains to / from Avonmouth / Severn Beach on Saturday 24 and Sunday 25 October
Amended train services to / from London Paddington on Sunday 25 October
Buses replace late night / early morning trains to / from Pangbourne from Monday 26 to Friday 30 October
Buses replace trains between Exeter St Davids and Exmouth on Sunday 25 October
Buses replace trains between Reading and Basingstoke before 08:20 on Sunday 25 October
Buses replace trains between Bourne End and Marlow on Sunday 25 October
Amended late night trains between Twyford and Henley-on-Thames from Monday 26 to Thursday 29 October
Buses replace trains between Oxford and Didcot Parkway on Sunday 25 October
Buses replace overnight / early morning train to / from Burnham and Taplow from Monday 26 to Friday 30 October
Amended 23:15 London Paddington to Oxford from Monday 26 to Thursday 29 October
Buses replace trains between Wareham / Dorchester West and Weymouth on Saturday 24 and Sunday 25 October
Amended Great Western Railway services to / from London Paddington on Sunday 18 October
Buses replace trains between Reading / Aldershot and Guildford before 12:45 on Sunday 18 October
Buses replace trains before 08:30 between Reading and Basingstoke on Sunday 18 October
Buses replace trains between Chippenham and Westbury on Saturday 17 and Sunday 18 October
Buses replace trains between Warminster / Gillingham and Andover / Romsey on Saturday 17 and Sunday 18 October
Amended early morning trains at Pangbourne / Burnham / Taplow on Saturday 17 October
Reduced service to / from Burnham and Taplow on Sunday 18 October
Buses replace trains between Bourne End / Maidenhead and Marlow on Sunday 18 October
Buses replace trains between Didcot Parkway and Oxford / Banbury on Saturday 17 and Sunday 18 October
Buses replace trains between Barnham / Littlehampton and Chichester on Saturday 26 and Sunday 27 September
Buses replace trains between Newton Abbot and Paignton until 15:45 on Sunday 18 October
Amended 23:32 London Paddington to Cardiff Central service on Friday 23 October
Amended 04:53 Bristol Temple Meads to London Paddington service from Tuesday 20 to Friday 23 October
Amended evening trains in the Exeter St Davids area from Monday 19 to Thursday 22 October
Amended 22:48 London Paddington to Swansea service from Monday 19 to Thursday 22 October
Amended 21:21 Bristol Parkway to Portsmouth & Southsea service from Monday 19 to Thursday 22 October
Amended 23:42 Swindon to Gloucester service from Monday 19 to Thursday 22 October
Amended 22:27 Worcester Shrub Hill to Bristol Temple Meads service on Monday 19 and Tuesday 20 October
Buses replace trains between Petersfield and Havant / Portsmouth Harbour on Saturday 11 and Sunday 12 October
Buses replace trains between Reading and Basingstoke until approximately 08:10 on Sunday 11 October
No late night trains at Pangbourne on Sunday 11 October
Buses replace trains between Didcot Parkway and Oxford on Sunday 11 October
Amended trains to / from London Paddington on Sunday 11 October
Buses replace trains between Twyford and Henley-on-Thames from 23:00 on Saturday 10 until 16:30 on Sunday 11 October
Amended 23:34 London Paddington to Didcot Parkway service on Friday 16 October
Buses replace early morning trains between Worcester / Gloucester and Cheltenham Spa from Tuesday 13 to Friday 16 October
Buses replace early morning trains to / from Burnham / Taplow on Saturday 10 and Sunday 11 October
Amended 23:28 London Paddington to Didcot Parkway service on Saturday 10 October
Amended late night trains between Twyford and Henley-on-Thames on Tuesday 13 October
Buses replace late night / early morning trains between Guildford and Redhill / Gatwick Airport from Monday 12 to Friday 16 October
Buses replace late night trains to / from Barnstaple from Monday 12 to Thursday 15 October
Amended evening trains in the Exeter St Davids area from Monday 12 to Thursday 15 October
Amended late night / early morning trains in the Swansea area from Monday 12 to Friday 16 October
Amended evening trains via Chippenham / Bath Spa from Monday 12 to Thursday 15 October
Amended 23:42 Swindon to Gloucester service from Monday 12 to Thursday 15 October
Amended evening trains in the Westbury area from Monday 12 to Thursday 15 October
Buses replace late night / early morning trains to / from Burnham / Taplow from Monday 12 to Friday 16 October
Amended late night trains between Oxford and Worcester Shrub Hill from Monday 5 to Thursday 8 October
Amended late night trains between Didcot Parkway and Chippenham / Bristol Parkway from Monday 5 to Thursday 8 October
Amended train services between Reading and Gatwick Airport on Sunday 4 October
Buses replace trains to / from Westbury on Saturday 3 until 22:00 Sunday 4 October
Buses replace early morning trains between Penzance and St Erth on Sunday 4 October
Buses replace trains between Twyford and Henley-on-Thames before 16:30 on Sunday 4 October
Amended trains to / from London Paddington on Sunday 4 October
Amended evening trains to / from London Paddington on Saturday 3 October
Amended 21:21 Bristol Parkway to Portsmouth & Southsea from Monday 5 to Thursday 8 October
Buses replace trains between Didcot Parkway and Oxford on Sunday 4 October
Amended late night Great Western Railway trains between Guildford and Gatwick Airport from Monday 5 to Wednesday 7 October
Amended 23:34 Reading to Gatwick Airport service on Saturday 3 October
Amended morning Great Western Railway trains on Saturday 3 October
Amended 00:45 Oxford to Reading service on Saturday 3 October
Buses replace trains between Bristol Temple Meads and Bath Spa on Saturday 26 and Sunday 27 September
Amended late night Great Western Railway service through Taunton on Sunday 27 September
Buses replace trains between Great Malvern and Hereford on Sunday 27 September
Amended 08:15 Worcester Foregate Street to London Paddington service on Sunday 27 September
Buses replace trains until 08:40 between Cardiff Central and Swansea on Sunday 27 September
Buses replace overnight trains between Neath and Swansea from Monday 28 September to Thursday 1 October
Buses replace trains between Twyford and Henley-on-Thames from 23:00 on Saturday 26 until 16:30 on Sunday 27 September
Amended service between London Paddington and Didcot Parkway from approximately 23:00 on Sunday 27 September
Amended service between London Paddington and Didcot Parkway from approximately 23:10 on Saturday 26 until 09:00 on Sunday 27 September
Amended 23:45 Bristol Temple Meads to Frome from Monday 28 September to Thursday 1 October
No overnight trains at Burnham or Taplow from Monday 28 September to Thursday 1 October
Buses replace trains between Taunton and Exeter St Davids from 00:01 Monday 28 September to 05:00 Saturday 3 October
Buses replace overnight trains to / from Pangbourne from Monday 28 to Friday 2 October
Amended 23:30 Cardiff Central to Bristol Temple Meads on Monday 28 and Tuesday 29 September
Amended late night trains between Cardiff Central and Bridgend on Sunday 20 September
Amended 08:15 Worcester Foregate Street to London Paddington service on Sunday 20 September
Amended 08:26 Weston-super-Mare to London Paddington service on Sunday 20 September
Buses replace trains between Twyford and Henley-on-Thames until 16:30 on Sunday 20 September
Buses replace trains between Great Malvern and Hereford on Sunday 20 September
Buses replace trains between Maidenhead and Marlow until 09:30 on Sunday 20 September
Amended late night / early morning service between Bristol Temple Meads and Taunton from Monday 21 to Thursday 24 September
Buses replace late night / early morning trains between Cardiff Central and Bridgend from Monday 21 to Friday 25 September
Buses replace late night trains between Reading / Newbury and Bedwyn from Monday 21 to Friday 25 September
Amended late night Great Western Railway service in the Totnes area on Monday 21 and Wednesday 23 September