Great Western Railway (GW)

16/10/2019 15:53:31
http://www.gwr.com

Information last updated 03 December 2020 23:14

Company Information

Managing Director
Mark Hopwood 
Head Office
 
Phone
03457000125 
Fax
Textphone number
1800108001971329 (For customers with hearing impairments)
Address
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
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-

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Email address
GWR.feedback@GWR.com  
Network map
Download network map Great Western Railway map PDF

Support & information

Customer services
 
Primary Phone
03457000125
Fax
0
Textphone number
1800108001971329 (For customers with hearing impairments)
Address
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
.
.

.
Web address
Great Western Railway - Customer Services
Email address
gwr.feedback@gwr.com
Note

Opening hours

Monday to Sunday - 06:00 - 23:00

(Closed on Christmas Day.) 

Lost Property
 
Address
Great Western Railway Lost Property Office
Bristol Temple Meads Station
Bristol

BS1 6QF
Web address
Great Western Railway - Lost Property
Email address
gwr.lostproperty@gwr.com
Note

Please register your lost property using the form on our website. It can take several days for items to turn up, we will let you know if they do.


Assisted Travel
 
Phone
08001971329
Textphone number
18001 0800 197 1329 (For customers with hearing impairments)
Web address
Great Western Railway - Assisted Travel
Note

Opening hours

Monday to Sunday - 06:00 - 23:00

(Closed on Christmas Day)

Ticketing & Fares

Telesales

 

Phone
03457000125
Address



Contact note

Allow three working days for delivery. A next day delivery can be arranged at £6 per transaction. Arrangements can be made at some stations to collect tickets (the card must be produced and the tickets signed for by the card holder).

Opening hours

06:00 - 23:00 (except Christmas Day)

Group Travel
 
Phone
03457000125
Contact note

Opening hours

08:00 - 18:00 Monday to Friday (except Christmas Day and Bank Holidays)

Business Travel
 
Phone
03457000125
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Buses replace trains between Oxford and Moreton-in-Marsh on Sunday 21 February
Buses replace trains between Port Talbot Parkway and Swansea on Sunday 21 February
Buses replace trains between Reading and Basingstoke until 08:30 Sunday 21 February.
Revised Great Western Railway trains to / from London Paddington on Sunday 21 February
Buses replace trains between Bournemouth / Dorchester West and Weymouth on Saturday 20 and Sunday 21 February
No late night Great Western Railway trains at Burnham or Taplow on Saturday 20 February
Buses replace trains between Bath Spa and Bristol Temple Meads on Saturday 20 and Sunday 21 February
No early morning / late night Great Western Railway trains at Pangbourne on Saturday 20 February
Amended late night Great Western Railway trains from Monday 22 to Thursday 25 February
Amended 03:46 Swansea to London Paddington on Monday 22 February
Amended early morning trains between Westbury and Frome on Sunday 13 December
Amended late night / early morning trains in the Dawlish Warren area from Tuesday 16 to Friday 19 February
Amended 04:56 Cheltenham Spa to London Paddington service on Friday 19 February
Amended 21:33 London Paddington to Cheltenham Spa service on Thursday 18 February
Buses replace trains between Castle Cary and Weymouth from Monday 15 to Friday 19 February
Amended early morning trains in the Worcester / Gloucester area from Tuesday 16 to Friday 19 February
Buses replace evening trains to / from Barnstaple from Monday 15 to Thursday 18 February
Amended 23:42 Swindon to Cheltenham Spa service from Monday 15 to Thursday 18 February
Amended evening services between London Paddington and Bristol Temple Meads / Cardiff Central / Swansea from Monday 15 to Thursday 18 February
Amended late night services in the Westbury area from Monday 15 to Thursday 18 February
Amended evening / morning services to / from Henley-on-Thames from Monday 15 to Friday 19 February
Buses replace late night / early morning trains to / from Burnham / Taplow from Monday 15 to Friday 19 February
Amended late night / early morning trains between Tilehurst and Didcot Parkway from Monday 15 to Friday 19 February
Amended late night / early morning trains in the Exeter St Davids area on Monday 15 and Tuesday 16 February
Buses replace trains between Oxford and Moreton-in-Marsh on Sunday 14 February
Amended 07:53 Swansea to London Paddington service on Sunday 14 February
Amended 16:36 Cardiff Central to Brighton service on Sunday 14 February
Buses replace trains to / from Frome on Sunday 14 February
Amended 23:29 Bath Spa to Frome service on Saturday 13 February
Buses replace trains between Exeter St Davids and Exeter Central on Sunday 14 February
Buses replace trains between Eastleigh and Southampton Central / Bournemouth on Saturday 13 to Friday 19 February
Amended morning trains between Oxford and Didcot Parkway on Sunday 7 February
Buses replace trains to / from Frome on Sunday 7 February
Amended 21:46 London Paddington to Worcester Shrub Hill service on Sunday 7 February
Amended 23:34 Reading to Gatwick Airport service on Saturday 6 February
Amended Great Western Railway late night trains between Taunton and Exeter St Davids from Monday 8 to Thursday 11 February
Amended 23:29 Bath Spa to Frome service on Saturday 6 February
Buses replace early morning trains to / from Burnham / Taplow on Saturday 6 February
Amended 21:04 London Paddington to Plymouth from Monday 8 to Thursday 11 February
Amended 00:45 Oxford to Reading service on Saturday 6 February
Buses replace late night trains between Oxford and Worcester Shrub Hill from Monday 8 to Thursday 11 February
Buses replace trains between Exeter St Davids and Exeter Central on Sunday 7 February
Buses replace trains between Reading and Basingstoke on Sunday 7 February
Amended late night Great Western Railway trains between Didcot Parkway and Chippenham from Monday 8 to Thursday 11 February
Amended 00:07 Basingstoke to Reading on Monday 8 February
Amended 23:34 London Paddington to Didcot Parkway on Friday 5 February
Reduced overnight trains between Redhill and Gatwick Airport from Monday 1 to Friday 5 February
Buses replace late night trains between Westbury and Frome / Castle Cary from Monday 1 to Thursday 4 February
Amended late night trains between Bristol Temple Meads and Severn Tunnel Junction from Monday 1 to Wednesday 3 February
Amended 00:18 Henley-on-Thames to Reading on Tuesday 2 and Wednesday 3 February
Amended late evening Great Western Railway trains between Port Talbot Parkway and Neath from Monday 1 to Thursday 4 February
Buses replace overnight trains to / from Burnham and Taplow from Monday 1 to Friday 5 February
Revised service to / from London Paddington from 09:00 on Sunday 31 January
No Great Western Railway service between Redhill and Gatwick Airport on Saturday 30 and Sunday 31 January
Revised service between Bristol Parkway and Weston-super-Mare on Saturday 30 January
Amended 23:29 Bath Spa to Frome service on Saturday 30 January
No trains at Burnham or Taplow after 23:55 on Saturday 30 and Sunday 31 January
Revised service between Reading and Oxford / Bedwyn on Saturday 30 and Sunday 31 January
No trains between Didcot Parkway and Swindon on Saturday 30 and Sunday 31 January
Revised service between Reading / Greenford and London Paddington after 21:00 on Saturday 30 January
Revised service between Reading and Didcot Parkway after 22:00 on Saturday 30 January
Amended service in the Southampton area on Saturday 30 and Sunday 31 January
Amended service between Cheltenham Spa and Bristol Parkway on Saturday 30 and Sunday 31 January
Buses replace trains between Reading and Guildford on Saturday 23 and Sunday 24 January
Amended service to / from Portsmouth Harbour on Saturday 23 and Sunday 24 January
Buses replace late night / early morning trains between Slough and Windsor & Eton Central on Saturday 23 and Sunday 24 January
Amended late night / early morning service between London Paddington and Slough from Saturday 23 to Sunday 24 January
Amended late night / early morning Great Western Railway Bristol Temple Meads service from Monday 25 to Friday 29 January
Amended late night Great Western Railway services through Cardiff Central from Monday 25 to Thursday 28 January
Amended Great Western Railway service at Didcot Parkway on Saturday 23 and Sunday 24 January
Amended late night / early morning Great Western Railway service to / from Bedwyn on Monday 25 to Friday 28 January
Reduced service between Reading and Redhill / Gatwick Airport on Sunday 17 January
Buses replace trains between Fareham and Portsmouth Harbour on Sunday 17 January
Buses replace trains between Reading and Basingstoke until 08:30 on Sunday 17 January
Amended 00:12 Marlow to Maidenhead service on Sunday 17 January
Amended service between London Paddington and Heathrow Airport / Maidenhead on Sunday 17 January
Amended 08:10 Reading to Newbury service on Sunday 17 January
Amended 23:45 Didcot Parkway to London Paddington service on Saturday 16 January
Amended service between Didcot Parkway and Swindon on Saturday 16 and Sunday 17 January
Buses replace trains between Portsmouth & Southsea and Portsmouth Harbour from Monday 18 to Friday 22 January
Amended 23:34 London Paddington to Didcot Parkway service on Friday 22 January
Amended evening services in the Newport area on Wednesday 20 and Thursday 21 January
Amended evening / morning trains in the Henley-on-Thames area from Tuesday 19 to Friday 22 January
Buses replace late night trains to / from Burnham / Taplow from Tuesday 19 to Friday 22 January
Amended late night / early morning trains in the Exeter area from Monday 18 to Friday 22 January
Amended 23:32 London Paddington to Cardiff Central service on Friday 22 January
Amended late night services between Reading and Didcot Parkway from Monday 18 to Thursday 21 January
Buses replace late night / early morning trains between Didcot Parkway and Oxford from Monday 18 to Friday 22 January
Amended 23:30 Cardiff Central to Bristol Temple Meads service on Monday 18 and Tuesday 19 January
Amended service to / from Bristol Temple Meads on Sunday 10 January
Amended Great Western Railway service between Cardiff Central and Portsmouth Harbour / Brighton on Sunday 10 January
Amended Great Western Railway service between Reading and Redhill on Sunday 10 January
Buses replace trains between Didcot Parkway and Swindon on Saturday 9 and Sunday 10 January
Amended late night trains between Taunton and Exeter St Davids from Monday 11 to Thursday 14 January
Amended 23:32 London Paddington to Cardiff Central service on Friday 15 January
No 00:26 Gatwick Airport to Redhill service from Monday 11 to Friday 15 January
Buses replace early morning trains to / from Burnham / Taplow on Saturday 9 January
Amended 00:45 Oxford to Reading service on Saturday 9 January
Buses replace trains between Reading and Basingstoke on Sunday 10 January
Amended service between Guildford and Redhill from Monday 11 to Thursday 14 January
Amended 22:48 London Paddington to Swansea service from Monday 11 to Wednesday 13 January
Amended 23:42 Swindon to Gloucester service from Monday 11 to Thursday 14 January
Amended 21:21 Bristol Parkway to Portsmouth & Southsea service from Monday 11 to Thursday 14 January
Buses replace late night / early morning trains to / from Pangbourne from Monday 11 to Friday 15 January
Amended 22:37 Worcester Shrub Hill to Bristol Temple Meads service from Monday 11 to Thursday 14 January
Amended 00:07 Basingstoke to Reading service on Monday 11 January
Amended 23:34 London Paddington to Didcot Parkway service on Friday 8 January
CANCELLED Engineering work between Crediton and Barnstaple on Wednesday 6 January
Amended morning / evening trains to / from Henley-on-Thames on Tuesday 5 and Wednesday 6 January
Buses replace trains between St Erth and St Ives from Monday 4 January to Sunday 7 February
Amended evening trains in the Chippenham / Bath Spa area from Monday 4 to Thursday 7 January
Amended 23:42 Swindon to Gloucester service from Monday 4 to Thursday 7 January
Buses replace late night trains between Bristol Temple Meads and Westbury from Monday 4 until Thursday 7 January
Buses replace evening / morning trains to / from Burnham / Taplow from Monday 4 to Friday 8 January
Amended evening / morning services to / from Swansea from Monday 4 to Friday 8 January
Buses replace late night trains to / from Burnham / Taplow on Saturday 2 and Sunday 3 January
Amended 07:53 Swansea to London Paddington service on Sunday 3 January
No trains between Par and Newquay on Sunday 27 December
No Great Western Railway services to / from Gatwick Airport from Sunday 27 December to Sunday 3 January
Amended service between Fareham and Havant / Portsmouth Harbour from Friday 1 to Sunday 3 January
Amended service in the Bristol Temple Meads area from Sunday 27 December to Friday 8 January
Amended 23:32 London Paddington to Cardiff Central service from Monday 28 to Wednesday 30 December
Amended early morning / late night service between Reading and Gatwick Airport on Sunday 20 December
Buses replace trains between Penzance / St Erth and St Ives on Sunday 20 December
Amended early morning Great Western Railway service through Westbury until 09:30 on Sunday 20 December
Retimed late night trains between Twyford and Henley-on-Thames on Tuesday 22 December
Amended late night Great Western Railway London Paddington to South Wales services from Monday 21 to Wednesday 23 December
Amended late night / early morning service to / from Burnham and Taplow from Monday 21 to Thursday 24 December
Amended late night / early morning service between Reading and Gatwick Airport from Monday 21 to Thursday 24 December
Amended 23:30 Cardiff Central to Bristol Temple Meads on Monday 21 and Tuesday 22 December
Amended 23:45 Bristol Temple Meads to Frome service from Monday 21 to Wednesday 23 December
Amended early morning / late night service to / from Pangbourne from Monday 21 to Thursday 24 December
Buses replace trains between Southampton Central / Eastleigh and Portsmouth Harbour on Sunday 20 December
Amended Great Western Railway service from / to London Paddington on Sunday 20 December
Buses replace trains between Didcot Parkway and Oxford until 13:20 on Sunday 20 December
Amended 22:33 and 23:34 Reading to Gatwick Airport trains on Saturday 19 December
Amended 23:28 Bath Spa and Frome on Saturday 19 December
Buses replace late night trains to / from Burnham / Taplow on Saturday 19 and Sunday 20 December
Amended late night trains between West Ealing and Greenford on Saturday 19 December
Amended late night Great Western Railway trains from London Paddington on Saturday 19 December
Reduced service to / from Pangbourne on Saturday 19 and Sunday 20 December
Amended late night / early morning Great Western Railway service through Guildford from Monday 14 to Friday 18 December
Amended late night / early morning Great Western Railway services through Cardiff Central from Monday 14 to Friday 18 December
Amended evening trains in the Exeter St Davids area from Monday 14 to Thursday 17 December
Amended 04:10 Didcot Parkway to Reading service on Monday 14 December
Amended late night / early morning Great Western Railway service to / from Bedwyn on Monday 14 to Friday 18 December
Buses replace trains between Penzance / St Erth and St Ives on Sunday 13 December
Amended train services between Cardiff Central and Bridgend on Sunday 13 December
Amended services between London Paddington / Reading and Newbury / Bedwyn on Sunday 13 December
Amended 00:12 Marlow to Maidenhead on Sunday 13 December
Buses replace trains between Reading and Basingstoke until 08:50 on Sunday 13 December
No trains at Redhill on Saturday 12 and Sunday 13 December
Amended service between Cosham and Southbourne on Saturday 12 and Sunday 13 December
Buses replace trains between Wareham / Dorchester West and Weymouth on Saturday 12 and Sunday 13 December
Amended 23:12 Bristol Temple Meads to Frome on Saturday 12 December
Buses replace late night / early morning trains to / from Burnham / Taplow on Saturday 12 and Sunday 13 December
Amended late night Great Western Railway trains from London Paddington on Saturday 12 December
Reduced service to / from Pangbourne on Saturday 12 and Sunday 13 December
Buses replace trains between Exeter St Davids and Exmouth / Honiton before 12:30 on Sunday 6 December
Amended train services between Cardiff Central and Bridgend on Sunday 6 December
Amended 23:34 London Paddington to Didcot Parkway on Friday 11 December
Amended morning trains in the Trowbridge / Warminster area on Sunday 6 December
Buses replace overnight trains between Slough and Burnham / Taplow from Wednesday 9 to Friday 11 December
Amended train services between Swindon and Westbury on Sunday 6 December
Buses replace trains between Maidenhead and Marlow before 09:30 on Sunday 6 December
Buses replace trains between Reading and Newbury / Bedwyn on Sunday 6 December
Buses replace trains between Reading and Basingstoke on Sunday 6 December
Amended 23:12 Bristol Temple Meads to Frome service on Saturday 5 December
Buses replace late night / early morning trains to / from Burnham / Taplow on Saturday 5 and Sunday 6 December
Buses replace late night / early morning trains to / from Pangbourne on Saturday 5 and Sunday 6 December
Buses replace trains between Penzance and St Erth / St Ives / Truro from Saturday 5 to Thursday 10 December
Amended late night / early morning service to and from Penzance from Friday 4 to Saturday 5 December