Great Western Railway (GW)

01/04/2021 14:04:27
http://www.gwr.com

Information last updated 13 June 2021 23:03

Company Information

Managing Director
Mark Hopwood 
Head Office
 
Phone
03457000125 
Fax
Textphone number
1800108001971329 (For customers with hearing impairments)
Address
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
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-

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Email address
[email protected]  
Network map
Download network map Great Western Railway map PDF

Support & information

Customer services
 
Primary Phone
03457000125
Fax
0
Textphone number
1800108001971329 (For customers with hearing impairments)
Address
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
.
.

.
Web address
Great Western Railway - Customer Services
Email address
[email protected]
Note

Opening hours

Monday to Sunday - 06:00 - 23:00

(Closed on Christmas Day.) 

Lost Property
 
Address
Great Western Railway Lost Property Office
Bristol Temple Meads Station
Bristol

BS1 6QF
Web address
Great Western Railway - Lost Property
Email address
[email protected]
Note

Please register your lost property using the form on our website. It can take several days for items to turn up, we will let you know if they do.


Assisted Travel
 
Phone
08001971329
Textphone number
18001 0800 197 1329 (For customers with hearing impairments)
Web address
Great Western Railway - Assisted Travel
Note

Opening hours

Monday to Sunday - 06:00 - 23:00

(Closed on Christmas Day)

Ticketing & Fares

Telesales

 

Phone
03457000125
Address



Contact note

Allow three working days for delivery. A next day delivery can be arranged at £6 per transaction. Arrangements can be made at some stations to collect tickets (the card must be produced and the tickets signed for by the card holder).

Our telesales number is open only for Group booking, Isle of Scilly, Business direct Scholars, Night Riviera or help with pre-purchased tickets bought over the phone.

To buy standard tickets visit our website www.gwr.com or use our app.

Opening hours

06:00 - 23:00 (except Christmas Day)

Group Travel
 
Phone
03457000125
Contact note

Opening hours

08:00 - 18:00 Monday to Friday (except Christmas Day and Bank Holidays)

Business Travel
 
Phone
03457000125
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Amended Great Western Railway service from London Paddington until 13:00 on Sunday 5 September
Amended 21:46 London Paddington to Worcester Shrub Hill service on Sunday 5 September
Amended 23:28 Bath Spa to Frome service on Saturday 4 September
Amended evening / morning Great Western Railway services to / from Gatwick Airport from Tuesday 31 August to Friday 3 September
Buses replace evening / morning trains to / from Pangbourne from Tuesday 31 August to Friday 3 September
Buses replace evening / morning trains between Neath and Swansea from Monday 30 August to Friday 3 September
Amended services to / from Henley-on-Thames from Monday 30 August to Friday 3 September
Buses replace late night trains to / from Burnham / Taplow from Monday 30 August to Friday 3 September
Amended 23:30 Cardiff Central to Bristol Temple Meads service on Monday 30 and Tuesday 31 August
Buses replace morning trains between Reading and Basingstoke on Sunday 29 August
Amended morning trains between Reading and Newbury / Bedwyn on Sunday 29 August
Amended 00:12 Marlow to Maidenhead service on Sunday 29 August
Buses replace late night trains to / from Pangbourne on Sunday 29 August
Amended 08:38 Reading to Didcot Parkway service on Sunday 29 August
Buses replace late night trains to / from Burnham / Taplow on Saturday 28 and Sunday 29 August
Amended late night / early morning services between Totnes and Plymouth from Tuesday 24 to Friday 27 August
Amended 04:54 Westbury to London Paddington from Tuesday 24 to Friday 27 August.
Amended 00:17 Reading to Newbury service from Tuesday 24 to Friday 27 August
Amended overnight service at Long Easton on Tuesday 24 August
Amended late night / early morning services between London Paddington and Swansea from Monday 23 to Friday 27 August
Amended late night Great Western Railway services in the Bridgend area on Sunday 22 August
Amended 03:46 Swansea to London Paddington service on Monday 23 August
Buses replace early morning trains to / from Burnham / Taplow on Saturday 21 August
Amended 05:10 Gatwick Airport to Reading from Tuesday 20 to Friday 23 July
Amended service between Exeter Central and Barnstaple from Monday 19 to Friday 23 July
Amended service between London Paddington and Plymouth / Penzance from Monday 19 to Friday 23 July
Amended 23:24 Reading to Gatwick Airport from Monday 19 to Thursday 22 July
Amended service between Cheltenham Spa and Swindon on Sunday 18 July
Amended service to / from London Paddington on Sunday 18 July
Amended 22:20 / 22:50 London Paddington to Reading services on Saturday 17 July
Amended 23:30 London Paddington to Didcot Parkway on Friday 20 August
Amended 22:48 London Paddington to Swansea on Wednesday 18 and Thursday 19 August
Amended late evening / overnight service between London Paddington and Plymouth / Penzance from Tuesday 17 to Friday 20 August
Amended 00:18 Henley-on-Thames to Reading from Tuesday 17 to Thursday 19 August
Amended 00:03 Banbury to Didcot Parkway service from Tuesday 17 to Thursday 19 August
Buses replace late night service to / from Burnham on Sunday 15 August
Amended 23:45 Didcot Parkway to London Paddington service on Saturday 14 August
Amended late night service between Henley-on-Thames and Twyford from Monday 16 to Thursday 19 August
Amended late night / early morning trains to / from Pangbourne on Saturday 14 and Sunday 15 August
Amended late night service at Burnham and Taplow from Monday 16 to Friday 20 August
Amended service between Oxford to Didcot Parkway from Monday 16 to Thursday 19 August
Buses replace morning trains between Reading and Basingstoke on Sunday 11 July
Amended 00:12 Marlow to Maidenhead service on Sunday 11 July
Amended morning trains between Reading and Newbury / Bedwyn on Sunday 11 July
Amended 22:02 London Paddington to Plymouth service from Monday 9 to Friday 13 August
Amended 07:53 Swansea to London Paddington service on Sunday 8 August
Buses replace late night trains to / from Burnham on Sunday 8 August
Amended 23:34 Reading to Gatwick Airport service on Saturday 7 August
Amended 23:45 Didcot Parkway to London Paddington service on Saturday 7 August
Buses replace late night trains to / from Pangbourne on Saturday 7 August
Amended 21:45 London Paddington to Worcester Shrub Hill on Sunday 1 August
Amended early morning service to / from Newbury from Tuesday 3 to Friday 6 August
Buses replace evening / morning trains to / from Burnham / Taplow from Monday 2 to Friday 6 August
Buses replace late night / early morning trains to / from Pangbourne from Monday 2 to Friday 6 August
Amended early morning service between Redhill / Reading and Gatwick Airport on Monday 28 June
Amended 23:34 Reading to Gatwick Airport service on Saturday 26 June
Buses replace late night trains between Oxford and Worcester Shrub Hill from Monday 26 to Thursday 29 July
Amended late night trains between Didcot Parkway and Swindon from Monday 26 to Thursday 29 July
Buses replace very early morning trains at Burnham and Taplow on Saturday 24 July
Amended service between Cardiff Central and Bristol Temple Meads on Sunday 27 June
No Great Western Railway services between Redhill and Gatwick Airport on Sunday 27 June
Amended evening / morning trains between Westbury / Newbury and Reading from Monday 21 to Friday 25 June
Amended 23:30 London Paddington to Didcot Parkway on Friday 23 July
Amended 22:48 London Paddington to Swansea on Wednesday 21 and Thursday 22 July
Amended 23:45 Bristol Temple Meads to Frome service on Monday 19 to Thursday 22 July
Amended late night / early morning trains between Slough and Reading on Monday 19 to Friday 23 July
Buses replace trains between Reading and Newbury / Bedwyn each night from approximately 19:30 from Monday 19 to Thursday 22 July
Amended 23:30 Cardiff Central to Bristol Temple Meads service on Monday 19 and Tuesday 20 July
CANCELLED: Engineering work between Slough and Reading on Sunday 18 July
Amended 23:28 Bath Spa to Frome service on Saturday 17 July
Amended late night service at Burnham and Taplow on Saturday 17 and Sunday 18 July
Amended late night service between Reading and Didcot Parkway on Saturday 17 and Sunday 18 July
Amended 07:53 Swansea to London Paddington on Sunday 11 July
Amended 20:43 / 21:43 London Paddington to Swansea services on Sunday 11 July
Amended 08:38 Reading to Didcot Parkway service on Sunday 11 July
Amended late night Great Western Railway service to / from London Paddington on Saturday 10 and Sunday 11 July
Major engineering work is taking place in the Bristol area from Saturday 10 July to Friday 3 September
Amended late night / early morning Great Western Railway service at Cardiff Central from Monday 12 to Friday 16 July
Buses replace evening / morning trains between Reading and Newbury / Bedwyn from Monday 12 to Friday 16 July
Amended 23:30 London Paddington to Didcot Parkway service on Friday 9 July
Amended overnight trains to / from Burnham, Taplow and Henley-on-Thames from Tuesday 6 to Friday 9 July
Amended 03:54 Oxford to Reading service from Tuesday 6 to Friday 9 July
Amended late night Great Western Railway service through Totnes from Monday 5 to Friday 9 July
Amended late evening service between Twyford and Henley-on-Thames from Monday 5 to Wednesday 7 July
Amended late night service at Burnham and Taplow from Monday 5 to Thursday 8 July
Amended 23:30 Cardiff Central to Bristol Temple Meads on Monday 5 and Tuesday 6 July
Amended 23:45 Bristol Temple Meads to Frome on Monday 5 July
Amended services in the Newport area on the evening of Saturday 3, all day on Sunday 4 and early on Monday 5 July
Amended service to / from London Paddington from Sunday 4 to Monday 5 July
Buses replace trains between Avonmouth and Severn Beach from 19:00 on Sunday 27 June
Buses replace trains between Didcot Parkway and Oxford on Sunday 27 June until 13:20
Buses replace early morning trains at Burnham and Taplow on Saturday 26 June
Amended late night / early morning services between Exeter St Davids and Totnes from Monday 28 June to Friday 2 July
Amended 22:48 London Paddington to Swansea service from Monday 28 June to Thursday 1 July
Amended 23:42 Swindon to Cheltenham Spa service from Monday 28 June to Thursday 1 July
Amended 22:37 Worcester Shrub Hill to Bristol Temple Meads service from Monday 28 June to Thursday 1 July
Amended service between Reading and Gatwick Airport on Sunday 20 June
Amended service at Cardiff Central on Sunday 20 June
Amended late night service at Burnham on Sunday 20 June
Amended service between Didcot Parkway and Oxford until 13:20 on Sunday 20 June
Amended 23:30 London Paddington to Didcot Parkway on Friday 25 June
Amended late night / early morning Great Western Railway services to / from Gatwick Airport from Monday 21 to Friday 25 June
Amended overnight service through Plymouth from Monday 21 to Friday 25 June
Amended 23:42 Swindon to Cheltenham Spa from Monday 21 to Thursday 24 June
Amended late night trains between Bristol Temple Meads and Swindon / Westbury from Monday 21 to Thursday 24 May
Amended late night / early morning trains between Slough and Reading on Monday 21 to Friday 25 June
Amended late night / early morning service between London Paddington and Swansea from Monday 21 to Friday 25 June
Amended 05:00 Oxford to Didcot Parkway service on Monday 21 June
Amended late night / early morning Great Western services at London Paddington on Sunday 20 June
Amended late night London Paddington to Didcot Parkway services on Saturday 19 and Sunday 20 June
Amended early morning Great Western Railway services from Tuesday 15 to Friday 18 June
Amended overnight service through Plymouth from Monday 14 to Thursday 17 June
Amended late night service to / from London Paddington from Monday 14 June to Thursday 17 June