Great Western Railway (GW)

16/10/2019 15:53:31
http://www.gwr.com

Information last updated 04 March 2021 22:42

Company Information

Managing Director
Mark Hopwood 
Head Office
 
Phone
03457000125 
Fax
Textphone number
1800108001971329 (For customers with hearing impairments)
Address
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
-
-

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Email address
GWR.feedback@GWR.com  
Network map
Download network map Great Western Railway map PDF

Support & information

Customer services
 
Primary Phone
03457000125
Fax
0
Textphone number
1800108001971329 (For customers with hearing impairments)
Address
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
.
.

.
Web address
Great Western Railway - Customer Services
Email address
gwr.feedback@gwr.com
Note

Opening hours

Monday to Sunday - 06:00 - 23:00

(Closed on Christmas Day.) 

Lost Property
 
Address
Great Western Railway Lost Property Office
Bristol Temple Meads Station
Bristol

BS1 6QF
Web address
Great Western Railway - Lost Property
Email address
gwr.lostproperty@gwr.com
Note

Please register your lost property using the form on our website. It can take several days for items to turn up, we will let you know if they do.


Assisted Travel
 
Phone
08001971329
Textphone number
18001 0800 197 1329 (For customers with hearing impairments)
Web address
Great Western Railway - Assisted Travel
Note

Opening hours

Monday to Sunday - 06:00 - 23:00

(Closed on Christmas Day)

Ticketing & Fares

Telesales

 

Phone
03457000125
Address



Contact note

Allow three working days for delivery. A next day delivery can be arranged at £6 per transaction. Arrangements can be made at some stations to collect tickets (the card must be produced and the tickets signed for by the card holder).

Opening hours

06:00 - 23:00 (except Christmas Day)

Group Travel
 
Phone
03457000125
Contact note

Opening hours

08:00 - 18:00 Monday to Friday (except Christmas Day and Bank Holidays)

Business Travel
 
Phone
03457000125
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Amended Heathrow Express trains from 21:00 Saturday 8 to 07:15 Sunday 9 May
Amended 23:34 London Paddington to Didcot Parkway on Friday 28 May
Amended 22:48 London Paddington to Swansea on Wednesday 26 and Thursday 27 May
Amended 23:30 Cardiff Central to Bristol Temple Meads on Monday 24 and Tuesday 25 May
No trains at Salisbury on Saturday 22 and Sunday 23 May
Amended 21:21 Bristol Temple Meads to Portsmouth & Southsea from Monday 24 to Thursday 27 May
Amended late night service at Burnham and Taplow on Saturday 22 and Sunday 23 May
Amended overnight trains to / from Henley-on-Thames from Monday 24 to Friday 28 May
Reduced overnight trains to / from Burnham and Taplow from Monday 24 to Friday 28 May
Buses replace trains between Hereford and Worcester Shrub Hill on Saturday 22 and Sunday 23 May
Amended late night trains between Didcot Parkway and Oxford from Monday 24 to Thursday 27 May
Amended 22:37 Worcester Shrub Hill to Bristol Temple Meads service from Monday 17 to Thursday 20 May
Amended 22:48 London Paddington to Swansea service from Monday 17 to Thursday 20 May
Amended 23:42 Swindon to Cheltenham Spa service from Monday 17 to Thursday 20 May
No trains at Guildford on Sunday 16 May
Amended 07:53 Swansea to London Paddington service on Sunday 16 May
Amended 21:46 London Paddington to Worcester Shrub Hill service on Sunday 16 May
Buses replace trains between Warminster / Gillingham and Salisbury on Saturday 15 and Sunday 16 May
Amended GWR service to / from London Paddington from late night Saturday 15 and all day Sunday 16 May
Amended 23:29 Bath Spa to Frome service on Saturday 15 May
Amended 19:17 London Paddington to Swansea service on Saturday 15 May
Amended 00:45 Oxford to Reading service on Saturday 15 May
Amended trains to / from London Paddington on Sunday 4 April
Amended 22:37 Worcester Shrub Hill to Bristol Temple Meads service from Monday 5 to Thursday 8 April
Buses replace trains between Reading and Bedwyn on Saturday 8 and Sunday 9 May
Buses replace trains between Clifton Down and Severn Beach until 18:40 on Sunday 9 May
Amended service between Warminster / Gillingham and Salisbury on Saturday 8 and Sunday 9 May
Amended early morning trains between Worcester Shrub Hill and Cheltenham Spa from Tuesday 11 to Friday 14 May
Amended late night trains between Bristol Temple Meads and Swindon / Westbury from Monday 10 to Thursday 13 May
Buses replace late night trains at Burnham and Taplow on Saturday 8 May
Amended service at Pangbourne all day on Sunday 9 May
Amended overnight trains to / from Burnham, Taplow and Henley-on-Thames from Monday 10 to Thursday 13 May
Amended late night service at Pangbourne on Saturday 8 May
Amended 23:42 Swindon to Cheltenham Spa from Monday 10 to Wednesday 12 May
Amended over night trains to / from Pangbourne from Monday 10 to Thursday 13 May
Buses replace trains between Swindon and Gloucester from Saturday 1 to Monday 3 May
Buses replace trains between Warminster / Gillingham and Salisbury from Saturday 1 to Monday 3 May
Buses will replace trains between Reading and Newbury on Saturday 1 and Sunday 2 May
Amended early morning trains to / from Burnham and Taplow on Saturday 1 May
Amended 00:45 Oxford to Reading service on Saturday 1 May
Amended late night Great Western Railway service to / from London Paddington from Monday 3 to Thursday 6 May
Buses replace trains between Gloucester and Bristol Parkway from Saturday 1 to Monday 3 May
Buses replace trains between Reading and Wokingham on Saturday 24 and Sunday 25 April
Buses replace trains between Westbury and Chippenham / Bath Spa on Saturday 24 and Sunday 25 April
Amended late night / early morning trains between Slough and Windsor & Eton Central on Saturday 24 and Sunday 25 April
Amended 03:46 Swansea to London Paddington service from Tuesday 27 to Friday 30 April
Amended late night service between Reading and Didcot Parkway on Friday 30 April
Amended late night / early morning trains between Gatwick Airport and Reading from Monday 26 to Friday 30 April
Amended late night / early morning trains between Slough and Reading on Monday 26 to Friday 30 April
Amended late night trains between Patchway and Severn Tunnel Junction / Bristol Temple Meads on Monday 26 to Friday 30 April
Amended 23:45 Bristol Temple Meads to Frome service on Monday 26 to Friday 30 April
Amended 20:43 and 21:40 London Paddington to Swansea trains on Sunday 18 April
Amended 07:53 Swansea to London Paddington service on Sunday 18 April
Buses replace trains between Fratton / Portsmouth & Southsea and Portsmouth Harbour on Sunday 18 April
Amended late night service at Burnham on Sunday 18 April
Amended late night service to / from Burnham and Taplow on Saturday 17 April
Amended late night Great Western Railway service to / from Greenford on Saturday 17 April
Amended late night Great Western Railway service from London Paddington on Saturday 17 April
Buses replace trains between Reading and Wokingham on Saturday 17 and Sunday 18 April
Amended evening services between Chippenham and Bath Spa on Friday 23 April
Amended 23:45 Bristol Temple Meads to Frome service on Friday 23 April
Amended late night / early morning service to / from Pangbourne on Saturday 17 and Sunday 18 April
Amended 00:40 Oxford to Reading service on Saturday 17 April
Buses replace evening / morning trains between Reading and Guildford from Monday 19 to Friday 23 April
Buses replace trains between Westbury and Chippenham / Bath Spa on Saturday 17 and Sunday 18 April
Amended evening / morning services in the Exeter area from Monday 19 to Friday 23 April
Amended evening / morning services in the Bristol Temple Meads area from Monday 19 to Friday 23 April
Amended evening / morning services between Cardiff Central and Bridgend from Monday 19 to Friday 23 April
Buses replace late night / early morning trains between Reading / Newbury and Bedwyn from Monday 19 to Friday 23 April
Amended evening trains in the Weston-super-Mare area on Monday 19 and Tuesday 20 April
Amended late night Great Western Railway trains between Taunton and Exeter St Davids from Monday 12 to Thursday 15 April
Amended early morning trains between Reading and Gatwick Airport from Tuesday 13 to Friday 16 April
Buses replace late night / early trains between Didcot Parkway and Oxford from Monday 12 to Friday 16 April
Reduced late night / early morning trains to / from Pangbourne from Monday 12 to Friday 16 April
Amended late night / early morning trains at Burnham, Taplow and Twyford from Monday 12 to Friday 16 April
Buses replace trains between Westbury and Chippenham / Bath Spa on Saturday 10 and Sunday 11 April
Buses replace trains between North Camp and Shalford on Saturday 10 and Sunday 11 April
Buses replace trains between Exeter St Davids / Crediton and Barnstaple from Saturday 10 to Sunday 18 April
Buses replace early morning trains at Burnham and Taplow on Saturday 3 April
Amended Great Western Railway service to / from Cheltenham Spa before 11:30 on Sunday 4 April
Amended 00:45 Oxford to Reading service on Saturday 3 April
Amended late night / early morning trains between Reading to Gatwick Airport from Tuesday 6 to Friday 9 April
Amended 21:21 Bristol Parkway to Portsmouth & Southsea from Tuesday 6 to Thursday 8 April
Amended 23:42 Swindon to Cheltenham Spa from Monday 5 April to Thursday 8 April
Reduced service to / from Southampton Central on Saturday 3 and Sunday 4 April
No trains at Guildford from Friday 2 to Monday 5 April
Amended services to / from / via Cardiff Central on Sunday 28 March
Buses replace evening trains to / from Burnham on Sunday 28 March
Amended 21:46 London Paddington to Worcester Shrub Hill service on Sunday 28 March
Buses replace trains between Westbury and Yeovil Pen Mill / Taunton on Friday 2 to Thursday 8 April
Amended Great Western Railway service to / from London Paddington from 21:00 on Saturday 27 and all day on Sunday 28 March
Buses replace trains between North Camp and Shalford on Sunday 28 March
Buses replace trains between Swansea and Carmarthen on Sunday 28 March
Buses replace evening trains to / from Pangbourne on Sunday 28 March
Amended morning services between Penzance and St Ives on Saturday 27 March
Amended 23:45 Didcot Parkway to London Paddington service on Saturday 27 March
Buses replace evening trains to / from Pangbourne on Saturday 27 March
Amended 23:34 London Paddington to Didcot Parkway on Friday 2 April
Buses replace trains between Southampton Central and Salisbury / Poole on Saturday 27 and Sunday 28 March
Buses replace trains between Gloucester and Worcester / Birmingham on Saturday 27 and Sunday 28 March
Buses replace trains between Liskeard and Looe on Saturday 27 March
Amended late night / early morning GWR services to / from Gatwick Airport from Monday 29 March to Friday 2 April
Amended late night Great Western Railway trains from London Paddington from Monday 29 March to Thursday 1 April
Buses replace trains between Plymouth and Gunnislake / St Austell on Saturday 27 and Sunday 28 March
Amended early morning Burnham and Taplow service from Tuesday 30 March to Friday 2 April
Amended late night service through Westbury from Monday 29 March to Thursday 1 April
Amended 23:52 London Paddington to Reading service from Monday 29 March to Friday 2 April
Amended 23:42 Swindon to Cheltenham Spa train from Monday 29 to Wednesday 31 March
Amended service between Cardiff Central and Taunton on Sunday 21 March
Amended Great Western Railway / TfL Rail trains from / to London Paddington from 21:00 Saturday 20 and all day Sunday 21 March
No trains to / from Westbury on Sunday 21 March
Buses replace trains between Warminster and Salisbury on Saturday 20 March
Reduced late night service to / from Burnham and Taplow on Saturday 20 March
Buses replace trains between Reading and Wokingham on Saturday 20 and Sunday 21 March
No early morning / late night trains to / from Pangbourne on Saturday 20 March
Amended Great Western Railway service through Lostwithiel from Monday 22 to Friday 26 March
Buses replace trains between Plymouth and St Austell on Saturday 20 and Sunday 21 March
Amended late night Great Western Railway service from / to London Paddington from Monday 22 to Thursday 25 March
Amended late night trains through Didcot Parkway from Monday 22 to Thursday 25 March
Amended 21:21 Bristol Parkway to Portsmouth Harbour service from Monday 22 to Thursday 25 March
Buses replace trains between Swansea and Carmarthen on Sunday 14 March
Amended 00:12 Marlow to Maidenhead train on Sunday 14 March
Revised Great Western Railway service to / from London Paddington on Sunday 14 March
Revised service between Reading and Newbury / Basingstoke until 08:50 on Sunday 14 March
Amended late night trains between Patchway and Severn Tunnel Junction on Wednesday 17 and Thursday 18 March
No trains between Salisbury and Romsey on Saturday 13 and Sunday 14 March
Amended 00:26 Gatwick Airport to Redhill from Tuesday 16 to Friday 19 March
Revised late evening local service between Reading and London Paddington on Saturday 13 and Sunday 14 March
Reduced overnight trains to / from Tilehurst from Monday 15 to Friday 19 March
Reduced overnight trains to / from Pangbourne from Monday 15 to Thursday 18 March
Amended 23:45 Bristol Temple Meads to Frome on Monday 15 to Thursday 18 March
Buses replace trains between Plymouth and St Austell on Saturday 13 and Sunday 14 March
Buses replace overnight trains between Reading and Guildford from Tuesday 9 to Friday 12 March
Amended overnight Great Western Railway trains between Exeter St Davids and Newton Abbot from Monday 8 to Friday 12 March
Amended overnight Great Western Railway trains between Cardiff Central and Bridgend from Monday 8 to Friday 12 March
Buses replace late night trains between Reading and Bedwyn from Monday 8 to Thursday 11 March
Buses replace overnight Great Western Railway trains between Bristol Temple Meads and Taunton on Monday 8 and Tuesday 9 March
Buses replace trains between Chippenham / Bath Spa and Westbury on Sunday 7 March
No trains to / from London Paddington on Sunday 7 March
Buses replace early morning trains between London Paddington and Ealing Broadway on Monday 8 March
Amended service in the Gloucester area on Sunday 7 March
Buses replace trains between Truro and Falmouth Docks from 22:30 on Saturday 6 March
No trains at Guildford on Sunday 7 March
Amended service between London Paddington / Bristol Temple Meads and Swansea / Carmarthen on Saturday 6 and Sunday 7 March
Buses replace trains between Dorchester South / Dorchester West and Weymouth on Saturday 6 and Sunday 7 March
Amended 23:45 Didcot Parkway to London Paddington service on Saturday 6 March
Amended late night Great Western Railway trains at Burnham / Taplow on Saturday 6 and Sunday 7 March
Amended early morning / late night service at Pangbourne on Saturday 6 and Sunday 7 March