Great Western Railway (GW)

01/04/2021 14:04:27
http://www.gwr.com

Information last updated 20 September 2021 22:01

Company Information

Managing Director
Mark Hopwood 
Head Office
 
Phone
03457000125 
Fax
Textphone number
1800108001971329 (For customers with hearing impairments)
Address
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
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Email address
[email protected]  
Network map
Download network map Great Western Railway map PDF

Support & information

Customer services
 
Primary Phone
03457000125
Fax
0
Textphone number
1800108001971329 (For customers with hearing impairments)
Address
Freepost GREAT WESTERN RAILWAY CUSTOMER SUPPORT
.
.

.
Web address
Great Western Railway - Customer Services
Email address
[email protected]
Note

Opening hours

Monday to Sunday - 06:00 - 23:00

(Closed on Christmas Day.) 

Lost Property
 
Address
Great Western Railway Lost Property Office
Bristol Temple Meads Station
Bristol

BS1 6QF
Web address
Great Western Railway - Lost Property
Email address
[email protected]
Note

Please register your lost property using the form on our website. It can take several days for items to turn up, we will let you know if they do.


Assisted Travel
 
Phone
08001971329
Textphone number
18001 0800 197 1329 (For customers with hearing impairments)
Web address
Great Western Railway - Assisted Travel
Note

Opening hours

Monday to Sunday - 06:00 - 23:00

(Closed on Christmas Day)

Ticketing & Fares

Telesales

 

Phone
03457000125
Address



Contact note

Allow three working days for delivery. A next day delivery can be arranged at £6 per transaction. Arrangements can be made at some stations to collect tickets (the card must be produced and the tickets signed for by the card holder).

Our telesales number is open only for Group booking, Isle of Scilly, Business direct Scholars, Night Riviera or help with pre-purchased tickets bought over the phone.

To buy standard tickets visit our website www.gwr.com or use our app.

Opening hours

06:00 - 23:00 (except Christmas Day)

Group Travel
 
Phone
03457000125
Contact note

Opening hours

08:00 - 18:00 Monday to Friday (except Christmas Day and Bank Holidays)

Business Travel
 
Phone
03457000125
Textphone number
- (For customers with hearing impairments)
Seat reservations
Available
Penalty fares

On-board facilities

Engineering works

Service disruptions
Amended late night Great Western Railway service between London Paddington and Reading on Saturday 11 December
Buses replace trains between Newbury and Bedwyn from 16:30 on Saturday 11 and on Sunday 12 December
Amended 23:30 London Paddington to Didcot Parkway service on Friday 10 December
Amended 04:56 Cheltenham Spa to London Paddington service on Wednesday 8 and Thursday 9 December
Amended 21:28 London Paddington to Cheltenham Spa service on Tuesday 7 and Wednesday 8 December
Amended evening / morning Great Western Railway services to / from Gatwick Airport from Monday 6 to Friday 10 December
Amended 23:42 Swindon to Cheltenham Spa service from Monday 6 to Thursday 9 December
Buses replace late night trains to / from Chippenham / Bath Spa from Monday 6 to Thursday 9 December
Buses replace late night trains to / from Burnham / Taplow on Friday 10 December
Buses replace trains to / from Burnham / Taplow from Monday 6 to Friday 10 December
Buses replace late night trains to / from Barnstaple from Monday 6 to Wednesday 8 December
Amended early morning trains between Oxford and Didcot Parkway on Monday 6 December
Amended evening / morning trains in the Westbury area from Monday 6 to Friday 10 December
Amended morning trains to / from Marlow on Sunday 5 December
Amended early morning service from Exeter St Davids on Sunday 21 November
Buses replace trains between Swansea and Carmarthen on Sunday 5 December
Amended 20:04 London Paddington to Plymouth service on Saturday 20 November
Amended 21:46 London Paddington to Worcester Shrub Hill service on Sunday 5 December
Amended 23:45 Didcot Parkway to London Paddington on Saturday 20 November
Amended evening trains in the Dawlish area on Saturday 4 and Sunday 5 December
Amended 23:28 Bath Spa to Frome service on Saturday 4 December
Amended trains to / from London Paddington on Saturday 4 and Sunday 5 December
Buses replace late night trains to / from Pangbourne on Saturday 4 and Sunday 5 December
Amended 23:45 Didcot Parkway to London Paddington service on Saturday 4 December
Buses replace trains between Southampton and Bournemouth / Poole / Portsmouth on Saturday 4 and Sunday 5 December
Amended service in the Southampton area on Sunday 28 November
Amended service between Reading and Basingstoke / Redhill on Sunday 28 November
Amended 22:02 London Paddington to Plymouth service on Thursday 21 and Friday 22 October
Amended early morning service from Exeter St Davids on Sunday 28 November
Amended Night Riviera service on Sunday 28 November
Amended 07:53 Swansea to London Paddington service on Sunday 28 November
Buses replace trains between Swansea and Carmarthen on Sunday 28 November
Amended Great Western Railway service to / from London Paddington on Saturday 27 and Sunday 28 November
Amended late night services at Burnham on Sunday 28 November
Amended late night service to / from Burnham and Taplow on Saturday 27 November
Amended 00:34 London Paddington to Reading on Saturday 27 November
Amended 00:18 Reading to London Paddington on Saturday 27 November
Amended 23:28 Bath Spa to Frome service on Saturday 27 November
Amended 20:04 London Paddington to Plymouth service on Saturday 27 November
Amended late night service through Didcot Parkway from Monday 29 November to Thursday 2 December
Amended 21:21 Bristol Parkway to Portsmouth & Southsea from Monday 29 November until Thursday 2 December
Amended late night services between London Paddington and Reading from Monday 29 November until Thursday 2 December
Amended late night service through Worcester Shrub Hill on Monday 29 and Tuesday 30 November
Amended 19:04 London Paddington to Penzance service on Friday 19 November
Amended trains between London Paddington / Maidenhead and Marlow / Didcot Parkway on Sunday 14 November
Amended 22:02 London Paddington to Plymouth service on Thursday 14 and Friday 15 October
Buses replace trains between North Camp and Shalford on Sunday 21 November
Amended 07:53 Swansea to London Paddington service on Sunday 21 November
Amended service between Bath Spa and Westbury on Sunday 21 November
Amended service between Weymouth and Westbury / Swindon on Sunday 21 November
Amended early morning services between Reading and Basingstoke on Sunday 21 November
Amended late night services at Burnham on Sunday 21 November
Amended services in the Southampton area on Sunday 21 November
Amended 22:48 London Paddington to Swansea on Wednesday 24 and Thursday 25 November
Buses replace trains between Plymouth and Liskeard / Gunnislake on Saturday 20 and Sunday 21 November
Amended late night / early morning trains between Reading and Gatwick Airport from Monday 22 to Friday 26 November
Buses replace trains between Swindon and Gloucester on Saturday 20 and Sunday 21 November
Amended 23:45 Bristol Temple Meads to Frome from Monday 22 to Thursday 25 November
Amended late night / early morning service at Burnham and Taplow from Monday 22 to Friday 26 November
No late night / early morning trains at Pangbourne from Monday 22 to Friday 26 November
Amended 23:28 Bath Spa to Frome on Saturday 20 November
Amended 23:30 Cardiff Central to Bristol Temple Meads on Monday 22 November
Amended services to / from London Paddington on Sunday 21 November
Amended service at Pangbourne on Saturday 20 and Sunday 21 November
Buses replace trains between Reading and Guildford on Sunday 14 November
Amended morning services between Maidenhead and Marlow on Sunday 7 November
Amended evening trains between Taunton and Tiverton Parkway on Thursday 4 November
Amended evening trains between Maidenhead and Bourne End / Marlow from Monday 1 to Thursday 4 November
Amended services between London Paddington and Reading on Sunday 31 October
Amended service between Reading and Basingstoke on Sunday 14 November
Buses replace trains between Slough and Windsor & Eton Riverside on Sunday 14 November
Buses replace trains between Yeovil Pen Mill to Weymouth from Wednesday 17 November to Friday 3 December
Amended 23:45 London Paddington to Penzance service on Friday 19 November
Amended service between Plymouth and Penzance on Saturday 13 and Sunday 14 November
Amended services in the Dawlish area on Saturday 13 and Sunday 14 November
Amended evening / morning Great Western Railway services to / from Gatwick Airport from Monday 15 to Friday 19 November
Amended evening / morning Great Western Railway services to / from Swansea from Monday 15 to Friday 19 November
Buses replace evening / morning trains between Reading and Newbury / Bedwyn from Monday 15 to Friday 19 November
Amended 00:18 Reading to London Paddington on Saturday 13 November
Amended evening services to / from London Paddington from Monday 15 to Thursday 18 November
Amended 00:34 London Paddington to Reading on Saturday 13 November
Amended morning trains between Penzance and Plymouth on Monday 15 November
Amended morning services at Pangbourne on Sunday 14 November
Amended services in the Southampton area on Saturday 13 and Sunday 14 November
Amended morning services in the Newbury area on Sunday 24 October
Amended evening services in the Reading / Didcot Parkway area from Monday 18 to Thursday 21 October
Amended morning trains between Maidenhead and Marlow on Sunday 17 October
Amended 23:30 London Paddington to Didcot Parkway service on Friday 12 November
Amended 22:48 London Paddington to Swansea service on Wednesday 10 and Thursday 11 November
Buses replace evening / morning trains to / from Burnham from Monday 8 to Friday 12 November
Buses replace evening / morning trains between Didcot Parkway and Oxford from Monday 8 to Friday 12 November
Amended 23:30 Cardiff Central to Bristol Temple Meads service on Monday 8 and Tuesday 9 November
Amended Great Western Railway services to / from London Paddington on Sunday 7 November
Amended Great Western Railway services to / from Gatwick Airport on Saturday 6 and Sunday 7 November
Buses replace trains between Reading and Basingstoke / Winchester on Sunday 7 November
Amended evening / morning trains in the Dawlish area on Saturday 6 and Sunday 7 November
Buses replace evening / morning trains to / from Pangbourne on Saturday 6 and Sunday 7 November
Buses replace late night trains to / from Burnham / Taplow on Saturday 6 and Sunday 7 November
Amended early morning services between Exeter St David's and Paignton on Tuesday 12 and Wednesday 13 October
Amended late night services between London Paddington and Plymouth / Penzance from Monday 11 to Wednesday 13 October
Amended 23:34 Reading to Gatwick Airport services on Friday 5 November
Amended Great Western Railway service to / from London Paddington from 20:30 from Monday 1 to Thursday 4 November
Amended 22:48 London Paddington to Swansea service from Monday 1 to Thursday 4 November
Amended 23:42 Swindon to Cheltenham Spa from Monday 1 to Thursday 4 November
Amended services between Reading and Basingstoke / Southampton on Saturday 30 and Sunday 31 October
Amended late night / early morning service between London Paddington and Westbury from Monday 1 to Friday 5 November
Amended 22:37 Worcester Shrub Hill to Bristol Temple Meads service from Monday 1 to Thursday 4 November
Amended 20:30 Bristol Parkway to Weymouth service on Monday 1 November
Buses replace trains between Bristol Parkway and Newport on Sunday 31 October
Amended Great Western Railway services to / from Gatwick Airport on Saturday 30 and Sunday 31 October
Buses replace trains between Exeter St Davids and Exmouth / Honiton on Saturday 30 and Sunday 31 October
Amended 21:23 Portsmouth Harbour to Westbury service on Saturday 30 October
Amended 23:28 Bath Spa to Frome service on Saturday 30 October
Amended evening / morning trains in the Dawlish area on Saturday 30 and Sunday 31 October
Amended service between Reading and Redhill on Sunday 24 October
Amended 17:46 Brighton to Bristol Temple Meads on Sunday 24 October
Amended 11:15 Bristol Temple Meads to Brighton on Sunday 24 October
Amended 00:12 Marlow to Maidenhead on Sunday 24 October
Amended 21:45 London Paddington to Worcester Shrub Hill on Sunday 24 October
Amended services to / from Didcot Parkway on Sunday 24 October
Amended 08:38 Reading to Didcot Parkway on Sunday 24 October
Buses replace trains in the Basingstoke / Winchester area on Saturday 23 and Sunday 24 October
Amended 23:34 Reading to Gatwick Airport service on Friday 29 October
Amended trains in the Tiverton Parkway area from Monday 25 to Thursday 28 October
Amended evening services between Cardiff Central and Swansea from Monday 25 to Thursday 28 October
Amended trains in the Cheltenham Spa area from Monday 25 to Thursday 28 October
Buses replace trains between Bristol Parkway and Newport on Saturday 23 and Sunday 24 October
Amended evening trains via Chippenham / Bath Spa from Monday 25 to Thursday 28 October
Amended late night service at Burnham / Taplow on Saturday 23 and Sunday 24 October
Buses replace evening / morning trains to / from Burnham / Taplow from Monday 25 to Friday 29 October
Amended late night services at Pangbourne on Saturday 23 October
Amended evening / morning trains to / from Westbury from Monday 25 to Friday 29 October
Buses replace evening / morning trains to / from Pangbourne from Monday 25 to Friday 29 October
Amended morning trains between Oxford and Didcot Parkway on Monday 25 October
Buses replace late night / early morning trains between Slough and Windsor & Eton Central on Saturday 2 and Sunday 3 October
Buses replace early morning trains to / from Burnham and Taplow on Saturday 2 October
Amended 22:22 London Paddington to Westbury service from Monday 20 to Thursday 23 September
Amended 04:54 Westbury to London Paddington from Tuesday 21 to Friday 24 September
Amended late night trains to / from Henley-on-Thames on Saturday 25 September
Amended late night service through Worcester Shrub Hill on Monday 18 and Thursday 21 October
Amended late night service through Didcot Parkway from Monday 18 to Thursday 21 October
Amended late night trains through Dawlish from Monday 18 to Wednesday 20 October
Amended service through Chichester on Sunday 17 October
Amended late night service to / from Burnham on Sunday 17 October
Buses replace trains between Reading and North Camp on Saturday 16 and Sunday 17 October
Amended evening / morning trains in the Dawlish area on Saturday 16 and Sunday 17 October
Buses replace trains between Bristol Parkway and Newport on Saturday 16 and Sunday 17 October
Amended 23:45 Didcot Parkway to London Paddington on Saturday 16 October
Buses replace early morning trains to / from Burnham and Taplow on Saturday 16 October
Buses replace late night / early morning trains to / from Pangbourne on Saturday 16 and Sunday 17 October
Amended Great Western Railway trains to / from Swansea from Monday 11 to Friday 15 October
Amended 23:30 London Paddington to Didcot Parkway service on Friday 15 October
Buses replace evening / morning trains to / from Burnham / Taplow from Monday 11 to Friday 15 October
Amended 23:30 Cardiff Central to Bristol Temple Meads service on Monday 11 and Tuesday 12 October
Amended trains in the Westbury area before 14:00 on Sunday 10 October
Amended late night / early morning trains between Reading and Gatwick Airport on Saturday 9 and Sunday 10 October
Amended evening / morning trains in the Dawlish area on Saturday 9 and Sunday 10 October
Buses replace trains between Bristol Parkway and Newport on Saturday 9 and Sunday 10 October
Buses replace trains between Reading and Basingstoke / Winchester on Sunday 10 October
Amended evening services between London Paddington and Reading from Monday 20 to Thursday 23 September
Buses replace late night trains between Bristol Temple Meads and Taunton from Monday 4 to Thursday 7 October
Amended 23:30 Cardiff Central to Bristol Temple Meads service from Monday 4 to Thursday 7 October
Buses replace evening / morning trains between Reading and Bedwyn from Monday 4 to Friday 8 October
CANCELLED Engineering work between Bristol Parkway and Severn Tunnel Junction on Friday 8 October
Amended evening / morning trains to / from Swansea from Monday 4 to Friday 8 October
Amended late night / early morning trains between Guildford and Reading from Monday 4 to Thursday 7 October
Amended 20:30 Bristol Parkway to Weymouth service on Monday 4 October
Amended trains between Reading and Guildford on Sunday 3 October
Amended 07:53 Swansea to London Paddington service on Sunday 3 October
Buses replace early morning trains between Penzance and St Erth on Sunday 3 October
Buses replace trains between Castle Cary and Taunton on Saturday 2 and Sunday 3 October
Amended service through Basingstoke on Sunday 26 September
Amended Great Western Railway service to / from Gatwick Airport on Sunday 26 September
Amended Great Western Railway service to / from Exeter St Davids until 10:00 on Sunday 26 September
Amended 22:48 London Paddington to Swansea on Wednesday 29 and Thursday 30 September
Amended early morning service between Didcot Parkway and Oxford / Banbury from Tuesday 28 September to Friday 1 October
Amended 03:54 Oxford to Reading from Tuesday 28 September to Friday 1 October
No Great Western Railway service to / from London Paddington until 12:00 on Sunday 26 September
Amended early morning services between Exmouth and Exeter St David's / Paignton from Tuesday 28 to Thursday 30 September
Amended early morning / evening services to / from Brighton from Monday 27 September to Friday 1 October
Buses replace late night trains to / from Burnham / Taplow on Saturday 25 and Sunday 26 September
Buses replace late night / early morning trains to / from Pangbourne on Saturday 25 and Sunday 26 September
Amended late night Great Western Railway services to London Paddington on Saturday 25 September
Amended Great Western Railway service between Brighton and Portsmouth Harbour on Saturday 25 and Sunday 26 September
Amended 20:04 London Paddington to Plymouth service on Saturday 25 September
Amended 23:20 Gatwick Airport to Reading service on Saturday 25 September
Amended late evening / early morning service between Henley-on-Thames and Twyford / Reading from Monday 27 September to Friday 1 October
Amended late night / early morning service at Burnham and Taplow from Monday 27 September to Friday 1 October
Bus replaces the 23:45 Didcot Parkway to Oxford from Monday 27 to Thursday 30 September
Amended service to / from Bristol Temple Meads on Saturday 25 and Sunday 26 September
Amended 22:41 / 23:30 London Paddington to Didcot Parkway from Monday 27 to Friday 1 September
Buses replace the 23:41 Exeter St David's to Exmouth service from Monday 27 to Wednesday 29 September
Amended 23:30 Cardiff Central to Bristol Temple Meads on Monday 27 and Tuesday 28 September
Amended 23:45 Bristol Temple Meads to Frome on Monday 27 and Tuesday 28 September
Amended Great Western Railway service to / from Brighton from Monday 20 to Friday 24 September
Amended 22:48 London Paddington to Swansea service from Monday 20 to Thursday 23 September
Amended overnight service between London Paddington and Plymouth / Penzance on Wednesday 22 September
Amended late night / early morning service between Reading and Gatwick Airport from Monday 20 to Friday 24 September
Amended late night trains in the Gloucester area from Monday 20 to Thursday 23 September