LNER (GR)

11/06/2019 13:06:28
https://www.lner.co.uk/

Information last updated 18 November 2020 16:13

Company Information

Managing Director
David Horne 
Head Office
 
Phone
03457225333 
Address
LNER
East Coast House
25 Skeldergate, York
North Yorkshire
Y01 6DH
Email address
customers@LNER.co.uk  
Contact note
 
Network map
Download network map LNER map PDF

Support & information

Customer services
 
Primary Phone
03457225333
Address
Customer Solutions Centre
Freepost RTUH-TUGH-GCLZ
Cramlington

NE23 1WG
Web address
LNER - Customer Services
Email address
customers@LNER.co.uk
Note

We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.

Opening hours

Monday to Sunday - 07:00 - 22:00 

Lost Property
 
Phone
03457225333
Address
Customer Solutions Centre
Freepost RTUH-TUGH-GCLZ
Cramlington

NE23 1WG
Web address
LNER - Lost Property
Note

If you lose something onboard or at one of our stations, we will do our best to return it to you. Please report your loss to one of our people as soon as you can at any of our stations, or contact our Customer Relations team. Any lost property will be handed in to the Station Management Centre at the nearest station and registered on a central database. After 24 hours the item will be sent to our central store at Newark North Gate. However, if it is handed in at London King’s Cross, Leeds or Edinburgh it will be stored at that station’s Lost Property office.

If your item is handed in you can collect it from the relevant station or, if you’re happy to cover the cost, we can post it to you instead.

Opening Hours

Monday to Sunday - 07:00 - 22:00

 

Assisted Travel
 
Phone
03457225225
Textphone number
1800103457225225 (For customers with hearing impairments)
Address
London North Eastern Railway
Freepost RTUH-TUGH-GCLZ
Cramlington

NE23 1WG
Web address
LNER - Assisted Travel
Email address
assisted.travel@LNER.co.uk
Note

We are committed to providing easy and convenient access to our service for all our customers. We work to make sure that nothing we do makes a person’s disability a barrier to using our services.

All our stations are staffed and frontline staff are trained to assist mobility impaired, disabled and older passengers to get on and off trains - where they are able to.

We participate in the National Rail booking system,  Passenger Assist, which means we can book your entire train journey even if you change onto another operator’s trains and help with assisted travel where possible.

Our ‘Disabled People’s Protection Policy’ (DPPP) sets out our approach to meeting the requirements of the Department for Transport’s Code of Practice, ‘Train & Station Services for Disabled Passengers’ and describes the arrangements for implementing our Policy. Copies are available at our staffed stations or via our Assisted Travel Helpline, email address or website.

Opening Hours

Monday to Saturday - 08:00 - 20:00

Sunday - 10:00 - 20:00

 

Ticketing & Fares

Telesales

 

Phone
03457225333
Address
London North Eastern Railway
Freepost RTUH-TUGH-GCLZ
Cramlington
NE23 1WG
Contact note

Tickets delivered by First Class Post if booked within 5 working days of travel.

Next Day Special Delivery available for a £5.45 fee.

Ticket on Departure available to all National ToD Issuing locations. 

Opening hours

Monday to Sunday - 08:00 - 20:00

 

Group Travel
 
Phone
03457225225
Fax
08457 225 222
Address
London North Eastern Railway
Freepost RTUH-TUGH-GCLZ
Cramlington
NE23 1WG
Email address
group.travel@LNER.co.uk
Contact note

"If you are travelling in a group of 10 or more people we ask that you contact our Group Travel  team, who will be able to direct you to trains with sufficient seats for your group and also advise you on the best value for money ticket option as you may qualify for a group discount on your tickets as well.

First Class recorded for bookings between £0.00 - £999.99, and does require a signature

Next day Special Delivery on orders over £1,000 or you can choose Next Day Special Delivery at a charge of £6.15 or in line with up to date prices from Royal Mail "

Opening Hours

Monday-Friday 09:00-18:00

Business Travel
 
Phone
-
Textphone number
- (For customers with hearing impairments)
Seat reservations

Seat Reservations are free of charge on all London North Eastern Railway services.

Seat Guarantee provides compensation to customers who have a seat reservation for a specific train journey and for whatever reason, cannot get a seat anywhere onboard that train. Full details can be founds at

www.LNER.co.uk

Penalty fares
Buying tickets on the train

We appreciate that sometimes you will not be able to buy a ticket at the station before you board, due to the ticket office being closed or self-service ticket machines not working. If this happens speak to our onboard staff, who will find out why the problem occurred and issue you with the cheapest available ticket for your journey.

If you board without a ticket where the ticket office was open and/or self-service ticket machines were working, you will be liable to purchase the Anytime Single or Return ticket to complete your journey.

On-board facilities

Engineering works

Service disruptions
Amended trains between Stevenage and London Kings Cross on Saturday 20 and Sunday 21 February
Amended 22:00 London Kings Cross to Newcastle service on Sunday 7 February
Amended services between Peterborough and London Kings Cross on Saturday 13 and Sunday 14 February
Amended 22:00 London Kings Cross to Newcastle service on Friday 5 February
Buses replace trains between Dundee and Aberdeen on Saturday 13 and Sunday 14 February
Buses replace trains between Dundee and Aberdeen on Sunday 7 February
Amended services to / from London Kings Cross from Saturday 6 to Sunday 7 February
Buses replace trains between Dundee and Aberdeen on Sunday 31 January
Amended service between Peterborough and London Kings Cross on Saturday 30 and Sunday 31 January
Amended trains to / from London Kings Cross on Saturday 23 and Sunday 24 January
Amended trains to / from London Kings Cross on Saturday 16 and Sunday 17 January
Buses replace trains between Dundee and Aberdeen on Sunday 24 January
Buses replace trains between Dundee and Aberdeen on Sunday 17 January
Reduced service to / from London Kings Cross from Monday 18 until Friday 22 January
Buses replace trains between Dundee and Aberdeen on Sunday 10 January
Amended service from / to London Kings Cross on Saturday 9 and Sunday 10 January
Amended LNER trains between Doncaster and Peterborough from 21:30 Saturday 2 to 08:30 Sunday 3 January
Reduced service to / from London Kings Cross on Thursday 24 December
Amended late night / early morning LNER service through Darlington on Sunday 20 and Monday 21 December
Amended late night LNER trains from London Kings Cross on Saturday 19 December
Major engineering in the London Kings Cross area from Saturday 26 December until Sunday 3 January
Amended late night / early morning LNER service through Darlington on Saturday 12 and Sunday 13 December
Amended late night LNER trains from London Kings Cross on Saturday 12 December
Amended late night LNER trains from London Kings Cross on Saturday 5 December
Buses replace trains between Glasgow Queen Street and Perth and between Stirling and Dunblane on Saturday 12 and Sunday 13 December
Amended late night / early morning LNER service through Darlington on Saturday 5 and Sunday 6 December
Buses replace trains between Horsforth and Harrogate / York from 23:30 on Saturday 5 and all day on Sunday 6 December