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Great Northern (GN)
Information last updated 04 September 2020 11:37
- Managing Director
- Patrick Verwer
- Head Office
- Phone
- 03450264700
- Textphone number
- 08009751052 (For customers with hearing impairments)
- Address
-
Govia Thameslink Railway
PO Box 10240
Ashby-De-La-Zouch
LE65 9EB - Email address
- customerservices@greatnorthernrail.com
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03450264700
- Textphone number
- 08009751052 (For customers with hearing impairments)
- Address
-
Great Northern Customer Services
Govia Thameslink Railway
PO Box 10240 Ashby-De-La-Zouch
LE65 9EB - Web address
- www.greatnorthernrail.com/contact-us/
- Email address
- customerservices@greatnorthernrail.com
- Note
-
Opening hours
Monday to Sunday - 07:00 - 22:00
- Lost Property
- Phone
- 03450264700
- Address
-
Lost Property Office
City Thameslink Station
Ludgate Hill
EC4M 7JH - Web address
- www.greatnorthernrail.com/lostproperty
- Email address
- customerservices@greatnorthernrail.com
- Note
-
Our Lost Property Office is located at City Thameslink Station.
An administration fee is charged for all lost property items, payable on collection, of between £3 and £20, according to the item. When we contact you we will be able to let you know the cost associated with retrieving the item you have lost.
Items may be sent to the owner by arrangement. Items not collected within 3 months are disposed of.
Opening Hours
Monday to Friday 08:15 - 17:30
- Assisted Travel
- Phone
- 08000582844
- Textphone number
- 08001381018 (For customers with hearing impairments)
- Address
-
Great Northern Customer Services
Freepost RRBR-REEJ-KTKY
PO Box 443, Plymouth
PL4 6WP - Web address
- www.greatnorthern.com/contact-us/assisted-travel-service/
- Note
-
Opening Hours
Monday to Sunday - 07:00 - 22:00, except on Christmas Day.
Ticketing & Fares
- Telesales
-
Great Northern does not operate a telesales service
- Phone
- 0
- Address
-
- Group Travel
- Phone
- 03450264700
- Contact note
-
Opening hours
Monday to Sunday - 07:00 - 22:00
- Business Travel
- Phone
- 0
- Textphone number
- 0 (For customers with hearing impairments)
- Seat reservations
- Not available
- Penalty fares
- View penalty fares policy for this train company
- Buying tickets on the train
- Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Buses replace late night trains between Ely and Kings Lynn from Monday 9 to Thursday 12 November
- Buses replace trains between Alexandra Palace and Stevenage via Hertford North on Sunday 8 November
- Major engineering in the London Kings Cross area on Saturday 17 and Sunday 18 October
- No late night / early morning trains to / from Harringay / Hornsey from Monday 19 to Saturday 24 October
- Buses replace trains between Hertford North / Welwyn Garden City and Stevenage / Hitchin / Peterborough before 08:00 on Sunday 18 October
- Buses replace early morning trains between Alexandra Palace and Stevenage via Welwyn Garden City from Tuesday 27 to Friday 30 October
- Buses replace trains via Hertford North before 09:40 on Sunday 25 October
- No trains from Moorgate before 07:20 on Sunday 25 October
- Amended train service to / from Harringay / Hornsey before 08:20 on Sunday 25 October
- No trains to / from London Kings Cross before 08:45 on Sunday 25 October
- Buses replace trains between Royston and Cambridge on Saturday 24 and Sunday 25 October
- Buses replace late night trains between Alexandra Palace and Stevenage via Hertford North from Monday 21 until Thursday 24 September
- Buses replace trains between Ely and Kings Lynn on Sunday 20 September
- No trains to / from London Kings Cross / Moorgate until 07:15 on Sunday 20 September
- Buses replace late night trains between Stevenage and Letchworth Garden City / Cambridge from Monday 12 to Thursday 15 October
- Amended morning trains to / from Hatfield / Welham Green on Monday 5 October
- No trains to / from Moorgate on Sunday 11 October
- Amended 23:10 London Kings Cross to Kings Lynn service on Sunday 4 October
- No trains to / from Moorgate on Sunday 4 October
- Buses replace morning trains between Finsbury Park and New Barnet / Welwyn Garden City / Stevenage on Sunday 4 October
- Amended Great Northern services to / from Moorgate from 18:00 on Saturday 3 October
- Amended late night / early morning trains to / from Harringay / Hornsey on Friday 2 and Saturday 3 October
- Buses replace trains between Cambridge North and Thetford on Saturday 10 and Sunday 11 October
- No Great Northern / Thameslink trains between London Kings Cross / Moorgate and New Barnet / Hertford North until 08:45 Sunday 27 September
- Buses replace trains between between Hitchin and Peterborough until 08:45 on Sunday 27 September
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