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Great Northern (GN)
Information last updated 15 February 2021 10:17
- Managing Director
- Patrick Verwer
- Head Office
- Phone
- 03450264700
- Textphone number
- 08009751052 (For customers with hearing impairments)
- Address
-
Govia Thameslink Railway
PO Box 10240
Ashby-De-La-Zouch
LE65 9EB - Email address
- customerservices@greatnorthernrail.com
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03450264700
- Textphone number
- 08009751052 (For customers with hearing impairments)
- Address
-
Great Northern Customer Services
Govia Thameslink Railway
PO Box 10240 Ashby-De-La-Zouch
LE65 9EB - Web address
- www.greatnorthernrail.com/contact-us/
- Email address
- customerservices@greatnorthernrail.com
- Note
-
Opening hours
Monday to Sunday - 07:00 - 22:00
- Lost Property
- Phone
- 03450264700
- Address
-
Lost Property Office
City Thameslink Station
Ludgate Hill
EC4M 7JH - Web address
- www.greatnorthernrail.com/lostproperty
- Email address
- customerservices@greatnorthernrail.com
- Note
-
Our Lost Property Office is located at City Thameslink Station.
An administration fee is charged for all lost property items, payable on collection, of between £3 and £20, according to the item. When we contact you we will be able to let you know the cost associated with retrieving the item you have lost.
Items may be sent to the owner by arrangement. Items not collected within 3 months are disposed of.
Opening Hours
Monday to Friday 08:15 - 17:30
- Assisted Travel
- Phone
- 08000582844
- Textphone number
- 08001381018 (For customers with hearing impairments)
- Address
-
Great Northern Customer Services
Freepost RRBR-REEJ-KTKY
PO Box 443, Plymouth
PL4 6WP - Web address
- www.greatnorthern.com/contact-us/assisted-travel-service/
- Note
-
Opening Hours
Monday to Sunday - 07:00 - 22:00, except on Christmas Day.
Ticketing & Fares
- Telesales
-
Great Northern does not operate a telesales service
- Phone
- 0
- Address
-
- Group Travel
- Phone
- 03450264700
- Contact note
-
Opening hours
Monday to Sunday - 07:00 - 22:00
- Business Travel
- Phone
- 0
- Textphone number
- 0 (For customers with hearing impairments)
- Seat reservations
- Not available
- Penalty fares
- View penalty fares policy for this train company
- Buying tickets on the train
- Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Amended Great Northern / Thameslink service via Stevenage each night from Monday 5 until Friday 9 April
- Amended service between London Kings Cross and Finsbury Park until approximately 08:45 on Sunday 4 April
- Amended service between Moorgate and Stevenage via Hertford North from Saturday 3 until Monday 5 April
- Buses replace late night / early morning trains between Stevenage and Cambridge from Monday 29 March to Thursday 1 April
- Buses replace trains via Hertford North on Saturday 27 and Sunday 28 March
- No trains to / from London Kings Cross before 08:45 on Sunday 28 March
- No trains between Alexandra Palace and Stevenage via Welwyn Garden City on Saturday 6 and Sunday 7 March
- Buses replace overnight trains between Alexandra Palace and Stevenage via Welwyn Garden City from Monday 15 to Thursday 18 March
- Buses replace overnight trains between Ely and Kings Lynn from Monday 15 to Thursday 18 March
- Amended services to / from London Kings Cross / Moorgate on Saturday 13 and Sunday 14 March
- Major engineering work at London Kings Cross from Friday 4 to Sunday 6 June
- Major engineering work at London Kings Cross from Friday 23 to Sunday 25 April
- Major improvement work is taking place at London Kings Cross until Sunday 6 June
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