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- Managing Director
- Patrick Verwer
- Head Office
- Phone
- 03450264700
- Textphone number
- 08009751052 (For customers with hearing impairments)
- Address
-
Govia Thameslink Railway
PO Box 10240
Ashby-De-La-Zouch
LE65 9EB - Email address
- [email protected]
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03450264700
- Textphone number
- 08009751052 (For customers with hearing impairments)
- Address
-
Great Northern Customer Services
Govia Thameslink Railway
PO Box 10240 Ashby-De-La-Zouch
LE65 9EB - Web address
- www.greatnorthernrail.com/contact-us/
- Email address
- [email protected]
- Note
-
Opening hours
Monday to Sunday - 07:00 - 22:00
- Lost Property
- Phone
- 03450264700
- Address
-
Lost Property Office
City Thameslink Station
Ludgate Hill
EC4M 7JH - Web address
- www.greatnorthernrail.com/lostproperty
- Email address
- [email protected]
- Note
-
Our Lost Property Office is located at City Thameslink Station.
An administration fee is charged for all lost property items, payable on collection, of between £3 and £20, according to the item. When we contact you we will be able to let you know the cost associated with retrieving the item you have lost.
Items may be sent to the owner by arrangement. Items not collected within 3 months are disposed of.
Opening Hours
Monday to Friday 08:15 - 17:30
- Assisted Travel
- Phone
- 03450264700
- Textphone number
- 08001381018 (For customers with hearing impairments)
- Address
-
Great Northern Customer Services
Freepost RRBR-REEJ-KTKY
PO Box 443, Plymouth
PL4 6WP - Web address
- www.greatnorthern.com/contact-us/assisted-travel-service/
- Note
-
Opening Hours
Monday to Sunday - 07:00 - 22:00, except on Christmas Day.
Ticketing & Fares
- Telesales
-
Great Northern does not operate a telesales service
- Phone
- 0
- Address
-
- Group Travel
- Phone
- 03450264700
- Contact note
-
Opening hours
Monday to Sunday - 07:00 - 22:00
- Business Travel
- Phone
- 0
- Textphone number
- 0 (For customers with hearing impairments)
- Seat reservations
- Not available
- Penalty fares
- View penalty fares policy for this train company
- Buying tickets on the train
- Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Buses replace trains between Cambridge and Ely / Bury St Edmunds on Sunday 30 October
- Reduced early morning trains at Welham Green / Hatfield or Hadley Wood on Monday 19 September
- Amended 23:12 London Kings Cross to Kings Lynn service on Sunday 18 September
- Buses replace trains between Welwyn Garden City and Hitchin until 08:30 on Sunday 18 September
- No trains at Hadley Wood before 06:30 on Sunday 18 September
- Buses replace trains between Hertford North and Stevenage on Saturday 17 and Sunday 18 September
- Buses replace evening / morning trains between Stevenage and Cambridge from Monday 26 to Friday 30 September
- Buses replace morning trains between Welwyn Garden City and Letchworth Garden City / Peterborough on Sunday 25 September
- No early morning trains between Finsbury Park and London Kings Cross / Moorgate on Sunday 25 September
- Buses replace trains between Alexandra Palace and Stevenage via Hertford North after 23:00 on Saturday 24 and all day on Sunday 25 September
- Buses replace evening trains between Hertford North and Stevenage on Monday 12 and Tuesday 13 September
- Buses replace evening trains between Ely and Kings Lynn from Monday 12 to Thursday 15 September
- Buses replace morning trains between Finsbury Park and New Barnet / Gordon Hill on Sunday 11 September
- Buses replace trains between Cambridge North and Ely / Downham Market on Saturday 10 and Sunday 11 September
- Reduced early morning trains at Welham Green / Hatfield or Hadley Wood from Tuesday 6 to Friday 9 September
- Buses replace late night / early morning trains between Alexandra Palace and Stevenage via Hertford North from Monday 5 to Friday 9 September
- No trains to / from Moorgate on Sunday 4 September
- Buses replace early morning trains until 08:30 between Stevenage and Letchworth Garden City / Peterborough on Sunday 4 September
- Buses replace late night trains between Alexandra Palace and Stevenage via Welwyn Garden City from Monday 29 August and Thursday 1 September
- Buses replace morning trains between Welwyn Garden City and Finsbury Park on Monday 29 August
- August Bank Holiday Great Northern / Thameslink services on Monday 29 August
- No trains to / from Moorgate from Saturday 27 to Monday 29 August
- No early morning trains at Welham Green / Hatfield or Hadley Wood from Tuesday 23 to Friday 26 August
- No late night / early morning trains at Harringay or Hornsey from Monday 22 to Friday 26 August
- Amended late night / early morning service to / from London Kings Cross on Saturday 20 and Sunday 21 August
- Reduced early morning service to / from Welham Green and Hatfield from Tuesday 16 to Friday 19 August
- Buses replace late night / early morning trains between Stevenage and Cambridge from Monday 15 to Friday 19 August
- Reduced late night / early morning trains to / from Welham Green / Hatfield / Hadley Wood on Sunday 14 and Monday 15 August
- No trains to / from Moorgate on Sunday 14 August
- No early morning trains from Harringay or Hornsey towards London on Sunday 14 August
- Buses replace early morning trains between Welwyn Garden City / Hertford North and Stevenage / Letchworth Garden City on Sunday 14 August
- Amended service to / from London Kings Cross on Sunday 28 August
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