Great Northern (GN)

19/07/2018 11:56:01
http://www.greatnorthernrail.com

Information last updated 05 November 2020 22:03

Company Information

Managing Director
Patrick Verwer 
Head Office
 
Phone
03450264700 
Textphone number
08009751052 (For customers with hearing impairments)
Address
Govia Thameslink Railway
PO Box 10240
Ashby-De-La-Zouch

LE65 9EB
Email address
customerservices@greatnorthernrail.com  
Network map
Download network map Great Northern map

Support & information

Customer services
 
Primary Phone
03450264700
Textphone number
08009751052 (For customers with hearing impairments)
Address
Great Northern Customer Services
Govia Thameslink Railway
PO Box 10240 Ashby-De-La-Zouch

LE65 9EB
Web address
www.greatnorthernrail.com/contact-us/
Email address
customerservices@greatnorthernrail.com
Note

Opening hours

Monday to Sunday - 07:00 - 22:00

Lost Property
 
Phone
03450264700
Address
Lost Property Office
City Thameslink Station
Ludgate Hill

EC4M 7JH
Web address
www.greatnorthernrail.com/lostproperty
Email address
customerservices@greatnorthernrail.com
Note

Our Lost Property Office is located at City Thameslink Station.

An administration fee is charged for all lost property items, payable on collection, of between £3 and £20, according to the item. When we contact you we will be able to let you know the cost associated with retrieving the item you have lost. 

Items may be sent to the owner by arrangement. Items not collected within 3 months are disposed of.

Opening Hours

Monday to Friday 08:15 - 17:30

Assisted Travel
 
Phone
08000582844
Textphone number
08001381018  (For customers with hearing impairments)
Address
Great Northern Customer Services
Freepost RRBR-REEJ-KTKY
PO Box 443, Plymouth

PL4 6WP
Web address
www.greatnorthern.com/contact-us/assisted-travel-service/
Note

Opening Hours

Monday to Sunday - 07:00 - 22:00, except on Christmas Day.

Ticketing & Fares

Telesales

Great Northern does not operate a telesales service

Phone
0
Address



Group Travel
 
Phone
03450264700
Contact note

Opening hours

Monday to Sunday - 07:00 - 22:00

Business Travel
 
Phone
0
Textphone number
0 (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
View penalty fares policy for this train company
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

On-board facilities

Engineering works

Service disruptions
Amended Great Northern service on Thursday 24 December
No Great Northern service on Friday 25 and Saturday 26 December
Buses replace late night / early morning trains between Alexandra Palace and Hertford North / Stevenage from Monday 14 to Friday 18 December
Amended 23:10 London Kings Cross to Kings Lynn service on Sunday 13 December
Buses replace morning trains between Stevenage and Peterborough / Letchworth Garden City on Sunday 13 December
No trains to / from London Kings Cross before 08:45 on Sunday 13 December
Amended trains between Stevenage and London Kings Cross on Saturday 20 and Sunday 21 February
No trains to / from London Kings Cross / Moorgate before 08:45 on Sunday 20 December
Amended overnight service at Harringay and Hornsey on Monday 21 December
Buses replace late night / early morning trains between Ely and Kings Lynn from Monday 21 to Wednesday 23 December
Amended services between Peterborough and London Kings Cross on Saturday 13 and Sunday 14 February
Amended services to / from London Kings Cross from Saturday 6 to Sunday 7 February
Amended service between Peterborough and London Kings Cross on Saturday 30 and Sunday 31 January
Buses replace overnight trains between Alexandra Palace and Stevenage via Welwyn from Tuesday 8 to Friday 11 December
Buses replace trains between Alexandra Palace and Stevenage via Hertford North on Sunday 6 December
No trains between London Kings Cross / Moorgate and Alexandra Palace before 08:45 on Sunday 6 December
Amended trains to / from London Kings Cross on Saturday 23 and Sunday 24 January
Amended trains to / from London Kings Cross on Saturday 16 and Sunday 17 January
Amended service from / to London Kings Cross on Saturday 9 and Sunday 10 January
Major engineering in the London Kings Cross area from Saturday 26 December until Sunday 3 January