Great Northern (GN)

12/07/2021 3:15:28 PM
http://www.greatnorthernrail.com

Information last updated 05 August 2022 10:16

Company Information

Managing Director
Patrick Verwer 
Head Office
 
Phone
03450264700 
Textphone number
08009751052 (For customers with hearing impairments)
Address
Govia Thameslink Railway
PO Box 10240
Ashby-De-La-Zouch

LE65 9EB
Email address
[email protected]  
Network map
Download network map Great Northern map

Support & information

Customer services
 
Primary Phone
03450264700
Textphone number
08009751052 (For customers with hearing impairments)
Address
Great Northern Customer Services
Govia Thameslink Railway
PO Box 10240 Ashby-De-La-Zouch

LE65 9EB
Web address
www.greatnorthernrail.com/contact-us/
Email address
[email protected]
Note

Opening hours

Monday to Sunday - 07:00 - 22:00

Lost Property
 
Phone
03450264700
Address
Lost Property Office
City Thameslink Station
Ludgate Hill

EC4M 7JH
Web address
www.greatnorthernrail.com/lostproperty
Email address
[email protected]
Note

Our Lost Property Office is located at City Thameslink Station.

An administration fee is charged for all lost property items, payable on collection, of between £3 and £20, according to the item. When we contact you we will be able to let you know the cost associated with retrieving the item you have lost. 

Items may be sent to the owner by arrangement. Items not collected within 3 months are disposed of.

Opening Hours

Monday to Friday 08:15 - 17:30

Assisted Travel
 
Phone
03450264700
Textphone number
08001381018  (For customers with hearing impairments)
Address
Great Northern Customer Services
Freepost RRBR-REEJ-KTKY
PO Box 443, Plymouth

PL4 6WP
Web address
www.greatnorthern.com/contact-us/assisted-travel-service/
Note

Opening Hours

Monday to Sunday - 07:00 - 22:00, except on Christmas Day.

Ticketing & Fares

Telesales

Great Northern does not operate a telesales service

Phone
0
Address



Group Travel
 
Phone
03450264700
Contact note

Opening hours

Monday to Sunday - 07:00 - 22:00

Business Travel
 
Phone
0
Textphone number
0 (For customers with hearing impairments)
Seat reservations
Not available
Penalty fares
View penalty fares policy for this train company
Buying tickets on the train
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.

On-board facilities

Engineering works

Service disruptions
Buses replace trains between Cambridge and Ely / Bury St Edmunds on Sunday 30 October
Reduced early morning trains at Welham Green / Hatfield or Hadley Wood on Monday 19 September
Amended 23:12 London Kings Cross to Kings Lynn service on Sunday 18 September
Buses replace trains between Welwyn Garden City and Hitchin until 08:30 on Sunday 18 September
No trains at Hadley Wood before 06:30 on Sunday 18 September
Buses replace trains between Hertford North and Stevenage on Saturday 17 and Sunday 18 September
Buses replace evening / morning trains between Stevenage and Cambridge from Monday 26 to Friday 30 September
Buses replace morning trains between Welwyn Garden City and Letchworth Garden City / Peterborough on Sunday 25 September
No early morning trains between Finsbury Park and London Kings Cross / Moorgate on Sunday 25 September
Buses replace trains between Alexandra Palace and Stevenage via Hertford North after 23:00 on Saturday 24 and all day on Sunday 25 September
Buses replace evening trains between Hertford North and Stevenage on Monday 12 and Tuesday 13 September
Buses replace evening trains between Ely and Kings Lynn from Monday 12 to Thursday 15 September
Buses replace morning trains between Finsbury Park and New Barnet / Gordon Hill on Sunday 11 September
Buses replace trains between Cambridge North and Ely / Downham Market on Saturday 10 and Sunday 11 September
Reduced early morning trains at Welham Green / Hatfield or Hadley Wood from Tuesday 6 to Friday 9 September
Buses replace late night / early morning trains between Alexandra Palace and Stevenage via Hertford North from Monday 5 to Friday 9 September
No trains to / from Moorgate on Sunday 4 September
Buses replace early morning trains until 08:30 between Stevenage and Letchworth Garden City / Peterborough on Sunday 4 September
Buses replace late night trains between Alexandra Palace and Stevenage via Welwyn Garden City from Monday 29 August and Thursday 1 September
Buses replace morning trains between Welwyn Garden City and Finsbury Park on Monday 29 August
August Bank Holiday Great Northern / Thameslink services on Monday 29 August
No trains to / from Moorgate from Saturday 27 to Monday 29 August
No early morning trains at Welham Green / Hatfield or Hadley Wood from Tuesday 23 to Friday 26 August
No late night / early morning trains at Harringay or Hornsey from Monday 22 to Friday 26 August
Amended late night / early morning service to / from London Kings Cross on Saturday 20 and Sunday 21 August
Reduced early morning service to / from Welham Green and Hatfield from Tuesday 16 to Friday 19 August
Buses replace late night / early morning trains between Stevenage and Cambridge from Monday 15 to Friday 19 August
Reduced late night / early morning trains to / from Welham Green / Hatfield / Hadley Wood on Sunday 14 and Monday 15 August
No trains to / from Moorgate on Sunday 14 August
No early morning trains from Harringay or Hornsey towards London on Sunday 14 August
Buses replace early morning trains between Welwyn Garden City / Hertford North and Stevenage / Letchworth Garden City on Sunday 14 August
Amended service to / from London Kings Cross on Sunday 28 August