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- Managing Director
- Patrick Verwer
- Head Office
- Phone
- 03450264700
- Textphone number
- 08009751052 (For customers with hearing impairments)
- Address
-
Govia Thameslink Railway
PO Box 10240
Ashby-De-La-Zouch
LE65 9EB - Email address
- [email protected]
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03450264700
- Textphone number
- 08009751052 (For customers with hearing impairments)
- Address
-
Great Northern Customer Services
Govia Thameslink Railway
PO Box 10240 Ashby-De-La-Zouch
LE65 9EB - Web address
- www.greatnorthernrail.com/contact-us/
- Email address
- [email protected]
- Note
-
Opening hours
Monday to Sunday - 07:00 - 22:00
- Lost Property
- Phone
- 03450264700
- Address
-
Lost Property Office
City Thameslink Station
Ludgate Hill
EC4M 7JH - Web address
- www.greatnorthernrail.com/lostproperty
- Email address
- [email protected]
- Note
-
Our Lost Property Office is located at City Thameslink Station.
An administration fee is charged for all lost property items, payable on collection, of between £3 and £20, according to the item. When we contact you we will be able to let you know the cost associated with retrieving the item you have lost.
Items may be sent to the owner by arrangement. Items not collected within 3 months are disposed of.
Opening Hours
Monday to Friday 08:15 - 17:30
- Assisted Travel
- Phone
- 08000582844
- Textphone number
- 08001381018 (For customers with hearing impairments)
- Address
-
Great Northern Customer Services
Freepost RRBR-REEJ-KTKY
PO Box 443, Plymouth
PL4 6WP - Web address
- www.greatnorthern.com/contact-us/assisted-travel-service/
- Note
-
Opening Hours
Monday to Sunday - 07:00 - 22:00, except on Christmas Day.
Ticketing & Fares
- Telesales
-
Great Northern does not operate a telesales service
- Phone
- 0
- Address
-
- Group Travel
- Phone
- 03450264700
- Contact note
-
Opening hours
Monday to Sunday - 07:00 - 22:00
- Business Travel
- Phone
- 0
- Textphone number
- 0 (For customers with hearing impairments)
- Seat reservations
- Not available
- Penalty fares
- View penalty fares policy for this train company
- Buying tickets on the train
- Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Buses replace morning trains between Royston and Cambridge on Sunday 11 July
- No trains to / from Moorgate on Saturday 10 and Sunday 11 July
- No evening / morning trains to / from Harringay / Hornsey from Monday 28 June to Friday 2 July
- Amended late night / early morning trains in the Welwyn Garden City area on Saturday 26 and Sunday 27 June
- No morning trains to / from Harrigay / Hornsey on Sunday 27 June
- No trains to / from Moorgate on Saturday 26 and Sunday 27 June
- Buses replace late night / early morning trains between Ely and Kings Lynn from Monday 19 to Friday 23 July
- Amended early morning Great Northern service through Finsbury park until 09:40 on Sunday 18 July
- Buses replace late night / early morning trains between Stevenage and Letchworth Garden City / Cambridge from Monday 2 to Friday 6 August
- No Great Northern / Thameslink service to / from London Kings Cross / Moorgate before 07:15 on Sunday 1 August
- Buses replace early morning trains between Alexandra Palace and Stevenage via Potters Bar from Tuesday 6 to Friday 9 July
- No trains at Harringay / Hornsey from 22:30 on Friday 2 until 05:15 on Saturday 3 July
- Buses replace late night / early morning trains between Stevenage and Cambridge from Monday 21 to Friday 25 June
- Amended Great Northern and Thameslink service to / from Moorgate / London Kings Cross on Saturday 19 and Sunday 20 June
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