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Great Northern (GN)
Information last updated 05 November 2020 22:03
- Managing Director
- Patrick Verwer
- Head Office
- Phone
- 03450264700
- Textphone number
- 08009751052 (For customers with hearing impairments)
- Address
-
Govia Thameslink Railway
PO Box 10240
Ashby-De-La-Zouch
LE65 9EB - Email address
- customerservices@greatnorthernrail.com
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03450264700
- Textphone number
- 08009751052 (For customers with hearing impairments)
- Address
-
Great Northern Customer Services
Govia Thameslink Railway
PO Box 10240 Ashby-De-La-Zouch
LE65 9EB - Web address
- www.greatnorthernrail.com/contact-us/
- Email address
- customerservices@greatnorthernrail.com
- Note
-
Opening hours
Monday to Sunday - 07:00 - 22:00
- Lost Property
- Phone
- 03450264700
- Address
-
Lost Property Office
City Thameslink Station
Ludgate Hill
EC4M 7JH - Web address
- www.greatnorthernrail.com/lostproperty
- Email address
- customerservices@greatnorthernrail.com
- Note
-
Our Lost Property Office is located at City Thameslink Station.
An administration fee is charged for all lost property items, payable on collection, of between £3 and £20, according to the item. When we contact you we will be able to let you know the cost associated with retrieving the item you have lost.
Items may be sent to the owner by arrangement. Items not collected within 3 months are disposed of.
Opening Hours
Monday to Friday 08:15 - 17:30
- Assisted Travel
- Phone
- 08000582844
- Textphone number
- 08001381018 (For customers with hearing impairments)
- Address
-
Great Northern Customer Services
Freepost RRBR-REEJ-KTKY
PO Box 443, Plymouth
PL4 6WP - Web address
- www.greatnorthern.com/contact-us/assisted-travel-service/
- Note
-
Opening Hours
Monday to Sunday - 07:00 - 22:00, except on Christmas Day.
Ticketing & Fares
- Telesales
-
Great Northern does not operate a telesales service
- Phone
- 0
- Address
-
- Group Travel
- Phone
- 03450264700
- Contact note
-
Opening hours
Monday to Sunday - 07:00 - 22:00
- Business Travel
- Phone
- 0
- Textphone number
- 0 (For customers with hearing impairments)
- Seat reservations
- Not available
- Penalty fares
- View penalty fares policy for this train company
- Buying tickets on the train
- Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey. Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train. All but Advance tickets are available to purchase on board the train.
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Engineering works
- Service disruptions
- Amended Great Northern service on Thursday 24 December
- No Great Northern service on Friday 25 and Saturday 26 December
- Buses replace late night / early morning trains between Alexandra Palace and Hertford North / Stevenage from Monday 14 to Friday 18 December
- Amended 23:10 London Kings Cross to Kings Lynn service on Sunday 13 December
- Buses replace morning trains between Stevenage and Peterborough / Letchworth Garden City on Sunday 13 December
- No trains to / from London Kings Cross before 08:45 on Sunday 13 December
- Amended trains between Stevenage and London Kings Cross on Saturday 20 and Sunday 21 February
- No trains to / from London Kings Cross / Moorgate before 08:45 on Sunday 20 December
- Amended overnight service at Harringay and Hornsey on Monday 21 December
- Buses replace late night / early morning trains between Ely and Kings Lynn from Monday 21 to Wednesday 23 December
- Amended services between Peterborough and London Kings Cross on Saturday 13 and Sunday 14 February
- Amended services to / from London Kings Cross from Saturday 6 to Sunday 7 February
- Amended service between Peterborough and London Kings Cross on Saturday 30 and Sunday 31 January
- Buses replace overnight trains between Alexandra Palace and Stevenage via Welwyn from Tuesday 8 to Friday 11 December
- Buses replace trains between Alexandra Palace and Stevenage via Hertford North on Sunday 6 December
- No trains between London Kings Cross / Moorgate and Alexandra Palace before 08:45 on Sunday 6 December
- Amended trains to / from London Kings Cross on Saturday 23 and Sunday 24 January
- Amended trains to / from London Kings Cross on Saturday 16 and Sunday 17 January
- Amended service from / to London Kings Cross on Saturday 9 and Sunday 10 January
- Major engineering in the London Kings Cross area from Saturday 26 December until Sunday 3 January
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