Stations & on train
Avanti West Coast- c2c
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- Transport for Wales
- West Midlands Railway
- Managing Director
- Marie Daly
- Head Office
- Phone
- 03333211202
- Address
-
3 Llys Cadwyn
Pontypridd
-
Rhondda, Cynon, Taff
CF37 4TH - Contact note
-
Customer webform at www.tfwrail.wales
- Network map
- Download network map
Support & information
- Customer services
- Primary Phone
- 03333211202
- Address
-
Transport for Wales
3 Llys Cadwyn
Pontypridd
Rhondda, Cynon, Taff
CF37 4TH - Web address
- Transport for Wales
- Note
-
Opening hoursMonday to Friday 08:00 - 20:00Saturday - 08:00 - 20:00Sunday - 11:00 - 20:00
- Lost Property
- Phone
- 03333211202
- Address
-
Newport Lost Property Office
Newport Train Station
Queensway
Newport
NP20 4AX - Web address
- Transport for Wales - Lost Property
- Note
-
Lost Property opening hours:
Monday - Friday: 10:00 - 16:00
Saturday & Sunday: Closed
- Assisted Travel
- Phone
- 03330050501
- Textphone number
- 08457585469 (For customers with hearing impairments)
- Web address
- Transport for Wales - Assisted Travel
- Note
-
Opening hours
Monday to Friday - 08:00 - 20:00
Saturday - 08:00 - 20:00
Sunday - 11:00 - 20:00
Bank Holidays - 08:00 - 20:00
Customer webform at https://www.tfwrail.wales/
On-board facilities
- Cycle policy
- View cycle policy for this train company
- Train and on-board facilities
- View train formations and on-board facilities for this train company
Ticketing & Fares
- Telesales
-
- Phone
- 03333211202
- Address
-
CardiffCF37 4TH - Contact note
-
Opening HoursMonday to Sunday - 08:00 - 22:00
- Group Travel
- Phone
- Contact note
-
Opening hours
Monday to Friday 09:30 - 16:30 (excluding bank holidays)
- Business Travel
- Phone
- 08448560688
- Textphone number
- - (For customers with hearing impairments)
- Address
-
Trsport for Wales Business Travel
3 Llys Cadwyn
Pontypridd
Rhondda, Cynon, TaffCF10 5DJ - Email address
- [email protected]
- Seat reservations
- Available
- Penalty fares
- Buying tickets on the train
-
Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey.
Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train.
All but Advance tickets are available to purchase on board the train.
Engineering works
- Service disruptions
- No trains between Llandudno Junction and Holyhead from Saturday 20 to Sunday 21 November
- Buses replace trains between Swansea and Carmarthen on Sunday 5 December
- Buses replace evening / morning trains between Llandudno Junction and Holyhead from Monday 8 to Friday 12 November
- Buses replace trains between Swansea and Carmarthen on Sunday 28 November
- Amended 22:35 Manchester Piccadilly to Crewe service from Monday 1 to Thursday 4 November
- Amended services between Cardiff Central and Bridgend on Sunday 31 October
- Buses replace trains between Chester and Wrexham General / Llandudno Junction on Sunday 31 October
- Amended service between Wolverhampton and Birmingham New Street on Saturday 30 and Sunday 31 October
- Buses replace trains between Machynlleth and Pwllheli from Monday 13 September to Saturday 11 December
- Buses replace trains in the Wolverhampton / Birmingham International area on Sunday 10 October
- Amended 22:35 Manchester Piccadilly to Crewe service from Monday 20 to Thursday 23 September
- Amended 22:25 Radyr to Bridgend service from Monday 20 to Friday 24 September
- Amended late night service between Chester and Shrewsbury / Birmingham International from Monday 20 to Friday 24 September
- Buses replace trains between Llandrindod and Shrewsbury from Saturday 18 to Friday 24 September
- Amended 21:52 Chester to Manchester Airport service from Monday 11 to Thursday 14 October
- Buses replace trains between Shrewsbury and Llanwrtyd / Newport on Saturday 9 and Sunday 10 October
- Amended evening / morning services between Cardiff Central and Bridgend via Grangetown / Barry from Monday 11 to Friday 15 October
- Buses replace trains between Llandudno and Blaenau Ffestiniog from Sunday 3 to Saturday 9 October
- Amended evening / morning services between Cardiff Central and Bridgend via Pontyclun from Monday 4 to Friday 8 October
- Buses replace late night trains between Manchester Airport and Chester from Monday 4 to Thursday 7 October
- Amended morning trains between Cardiff Central and Swansea on Sunday 3 October
- Buses replace evening / morning trains between Machynlleth and Aberystwyth from Monday 4 to Friday 8 October
- Buses replace trains between Radyr and Pontypridd on Saturday 2 and Sunday 3 October
- Buses replace trains between Newport and Shrewsbury on Saturday 2 and Sunday 3 October
- Buses replace trains between Radyr and Pontypridd after 20:00 on Friday 1 October
- Buses replace trains between Radyr and Pontypridd on Saturday 25 and Sunday 26 September
- Buses replace trains between Shrewsbury and Newport / Llandrindod on Saturday 25 and Sunday 26 September
- Buses replace evening / morning trains between Rhyl and Llandudno Junction from Monday 27 September to Friday 1 October
- Amended services between Crewe and Chester on Saturday 25 and Sunday 26 September
- Buses replace late night trains between Radyr and Aberdare / Merthyr Tydfil / Treherbert Sunday to Thursday until at least 11 December
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