Transport for Wales (AW)

11/11/2019 11:49:18
https://www.tfwrail.wales/

Information last updated 15 February 2021 10:19

Company Information

Managing Director
Marie Daly 
Head Office
 
Phone
03333211202 
Address
3 Llys Cadwyn
Pontypridd
-
Rhondda, Cynon, Taff
CF37 4TH
Contact note

Customer webform at www.tfwrail.wales  

Network map
Download network map Transport for Wales map

Support & information

Customer services
 
Primary Phone
03333211202
Address
Transport for Wales
3 Llys Cadwyn
Pontypridd
Rhondda, Cynon, Taff
CF37 4TH
Web address
Transport for Wales
Note
Opening hours
Monday to Friday 08:00 - 20:00
Saturday - 08:00 - 20:00
Sunday - 11:00 - 20:00


Lost Property
 
Phone
03333211202
Address
Newport Lost Property Office
Newport Train Station
Queensway
Newport
NP20 4AX
Web address
Transport for Wales - Lost Property
Note

Lost Property opening hours:

Monday - Friday: 10:00 - 16:00

Saturday & Sunday: Closed

Assisted Travel
 
Phone
03330050501
Textphone number
08457585469 (For customers with hearing impairments)
Web address
Transport for Wales - Assisted Travel
Note

Opening hours

Monday to Friday - 08:00 - 20:00

Saturday - 08:00 - 20:00

Sunday - 11:00 - 20:00

Bank Holidays - 08:00 - 20:00

Customer webform at https://www.tfwrail.wales/

On-board facilities

Ticketing & Fares

Telesales

 

Phone
03333211202
Address



CardiffCF37 4TH
Contact note
Opening Hours
Monday to Sunday - 08:00 - 22:00
Group Travel
 
Phone
Contact note
Opening hours
Monday to Friday 09:30 - 16:30 (excluding bank holidays)
Business Travel
 
Phone
08448560688
Textphone number
- (For customers with hearing impairments)
Address
Trsport for Wales Business Travel
3 Llys Cadwyn
Pontypridd
Rhondda, Cynon, TaffCF10 5DJ
Email address
business.bookings@tfwrail.wales
Seat reservations
Available
Penalty fares
Buying tickets on the train

Where the opportunity to purchase a ticket exists at the station before boarding the train then the passenger must purchase a ticket for their entire journey.

Where there is no ticket office or ticket machine then the passenger may purchase a ticket on the train.

All but Advance tickets are available to purchase on board the train.

Engineering works

Service disruptions
Buses replace trains between Shrewsbury and Chester until 05:30 Saturday 24 April
Buses replace trains between Cardiff Central and Hereford on Sunday 25 April
Buses replace late night trains between Shrewsbury and Chester from Monday 26 to Thursday 29 April
Buses replace late night / early morning Transport for Wales services between Chester and Manchester Airport from Monday 26 to Friday 30 April
Buses replace late night trains between Machynlleth and Aberystwyth from Monday 19 to Thursday 22 April
Amended late night Transport for Wales trains between Chester and Manchester Airport from Monday 19 to Thursday 22 April
Buses replace overnight Transport for Wales trains between Cardiff Central and Bridgend via Pontyclun from Monday 19 to Thursday 22 April
Amended early morning trains between Bridgend and Swansea until 08:50 Sunday 18 April
Buses replace late night trains between Cardiff Central and Hereford on Sunday 18 April
Buses replace trains between Llanelli / Swansea and Llandrindod Wells from 21:45 Saturday 10 and all day Sunday 11 April
Buses replace trains between Swansea and Llandrindod on Sunday 18 April
Buses replace trains between Machynlleth and Newtown on Saturday 10 and Sunday 11 April
Amended 22:24 Cardiff Central to Rhymney service from Monday 12 to Thursday 15 April
Buses replace late night / early morning trains between Chester / Rhyl and Holyhead from Monday 12 to Wednesday 14 April
Buses replace late night / early morning trains between Shrewsbury and Crewe from Monday 12 to Thursday 15 April
Buses replace trains between Cardiff Central and Penarth / Barry Island / Bridgend on Sunday 14 March
Buses replace trains between Machynlleth and Aberystwyth and Tywyn on Sunday 14 March
Buses replace trains each night from 20:30 between Cardiff Central and Ebbw Vale Town from Monday 15 to Thursday 18 March
Buses replace early morning trains between Manchester Airport and Chester from Monday 15 to Friday 19 March
Buses replace late night / early morning trains between Shrewsbury and Crewe from Tuesday 6 until Saturday 10 April
Amended 22:07 Radyr to Bridgend service from Monday 5 to Thursday 8 April
Buses replace late night / early morning trains between Crewe and Chester from Monday 29 March to Friday 2 April
Buses replace trains between Cardiff Central and Ebbw Vale Town until 14:00 on Sunday 14 March
Amended service between Chester / Ellesmere Port and Warrington Bank Quay from Friday 2 to Monday 5 April
Buses replace trains between Pontypridd and Radyr from Friday 2 to Monday 5 April
Buses replace trains between Shrewsbury and Bidston / Chester from Saturday 27 to Sunday Sunday 28 March
Buses replace train between Machynlleth and Aberystwyth / Pwllheli from Saturday 27 until Sunday 28 March
Buses replace trains between Swansea and Carmarthen on Sunday 21 March
Buses replace trains between Machynlleth and Aberystwyth on Sunday 21 March
Amended 07:44 Cardiff Central to Ebbw Vale Town on Sunday 7 March
Buses replace trains between Cardiff Central and Pontypridd on Saturday 6 and Sunday 7 March
Buses replace late night / early morning trains between Machynlleth and Aberystwyth from Monday 8 to Friday 12 March
Buses replace trains between Machynlleth and Aberystwyth on Sunday 7 March
Buses replace trains between Knighton and Llandrindod / Llanwrtyd / Swansea from Saturday 6 to Friday 19 March
Amended train service between Manchester and Salford Crescent / Eccles on Sunday 18 April
Amended service at Warrington Bank Quay from Friday 2 until Monday 5 April
Amended services to / from / via Cardiff Central on Sunday 28 March
Buses replace trains between Swansea and Carmarthen on Sunday 28 March
Buses replace trains between Swansea and Carmarthen on Sunday 14 March
Amended service in the Gloucester area on Sunday 7 March
Amended service between London Paddington / Bristol Temple Meads and Swansea / Carmarthen on Saturday 6 and Sunday 7 March
Amended service on the Heart of Wales Line until further notice