Latest travel news

A number of Class 800 series Hitachi trains used by Great Western Railway have been withdrawn from service for precautionary safety checks. As a result of this, Great Western Railway have had to cancel many of their long distance high speed services. Disruption is likely to continue throughout this week. Please keep checking this page for updates.

Customers intending to make long distance journeys are strongly advised to consider deferring your journey until a later date. Most journey times on GWR High Speed routes will be considerably longer and trains may be exceptionally busy. Connections cannot be guaranteed and it may not be possible to complete late night journeys as a result.

Great Western Railway have adapted many of their High Speed service timetables into a series of separate shuttle services. This has been done to ensure that they can advertise and operate a limited but robust service using all available resources. As a result, certain journeys which were previously direct train services will now require one or more changes of train to cover the same journey.

Customer Advice:

London Paddington - Swindon - Bath Spa - Bristol Temple Meads

The train service that would normally operate over the London Paddington - Reading - Swindon - Bath Spa - Bristol Temple Meads route will operate as a limited shuttle service between Swindon and Bristol Temple Meads. This service has been provided CrossCountry who will be using their own trains and crew.

At Swindon, connections will be available to / from Didcot Parkway and Reading. Any customers travelling to / from London Paddington will be required to change trains additionally at Reading.

Additional shuttle train services will operate between Didcot Parkway, Reading and London Paddington.

London Paddington - Swindon - Bristol Parkway - Newport - Cardiff Central - Swansea

A shuttle service will operate between Newport and Reading calling at Bristol Parkway, Swindon and Didcot Parkway.

Customers may use Transport for Wales services between Swansea and Newport. In addition, rail tickets will be accepted on the following local bus routes:

• Routes X5,X7,34 and 38 Swansea - Neath

• Routes X1 and 84 Swansea - Port Talbot

• Route X2 Cardiff - Bridgend

• Route 87 Port Talbot - Neath

• Route X11,110 and 111 Swansea - Llanelli

London Paddington - Reading - Taunton - Exeter St Davids - Plymouth - Penzance

All direct trains between London Paddington and Reading / Taunton / Exeter St Davids / Plymouth have been withdrawn. A few services will run between Plymouth and Penzance, serving stations on this route.

Pewsey railway station will not be served by any train services. Road transport will operate between Pewsey and Newbury.

Local trains in Devon and Cornwall are not affected and will continue to operate as normal.

Customers may use the following alternatives:

• CrossCountry services between Bristol Parkway / Bristol Temple Meads and Taunton / Exeter St Davids / Plymouth / Penzance, which will continue to operate as normal.
• South Western Railway services between Exeter St Davids and London.
• First Kernow on local bus routes A17, T1, T2, 27, 87, 91, U1, U2

London Paddington - Reading - Oxford - Evesham - Worcester - Great Malvern - Hereford

The direct train which normally runs between London Paddington and Reading / Oxford for stations via Evesham to Worcester / Great Malvern and Hereford has been withdrawn. A revised train service will operate along the Oxford / Evesham / Worcester route.

Customers from the London area for this route will either need to travel from London Paddington to Reading and change there for the CrossCountry trains services to Oxford, or travel on Chiltern Railways services direct from London Marylebone to Oxford.

Customers from the London area who need to travel to stations in the Worcester area, or destinations via Great Malvern to Hereford, can use Avanti West Coast trains from London Euston to Birmingham New Street and change there for West Midlands trains to Worcester.

Customers may use the following alternatives:

• CrossCountry between Reading and Oxford
• Chiltern Railways services between London Marylebone and Oxford
• Avanti West Coast between London Euston and Birmingham New Street
• West Midlands Railway services between Birmingham New Street and Worcester / Great Malvern / Hereford
• London Underground via any reasonable route

London Paddington - Reading - Swindon - Gloucester - Cheltenham Spa

A train service will run between Swindon and Gloucester using alternative carriages. Connecting train services operated by CrossCountry and Transport for Wales will be available for Great Western Railway ticket holders to travel between Gloucester and Cheltenham Spa.

In addition to the revised train service, customers may also use local bus services in the Gloucester area on routes 10, 23, 61, 63, 64, 65, 66, 71, 97 & 98.

London Paddington - Reading - Newbury - Bedwyn

Train services between London Paddington and Bedwyn will be withdrawn. A shuttle train service will operate between Newbury and Bedwyn.  The scheduled service between Reading and Newbury will provide a connection for customers travelling between Reading and Newbury. 

Other routes

Local (stopping) services to and from London Paddington, Reading, Didcot Parkway, Oxford will continue to operate. Local services between Bristol and Exeter, between Cardiff and Portsmouth and around 75% of Plymouth - Penzance services will also run as normal.

Ticket and Refund Information:

Tickets for travel between Saturday 8 and Sunday 16 May can be used on any alternative day up to and including Sunday 16 May. If you do travel on a different day, please travel as close to the time of your original journey and please make a new reservation.

If you no longer wish to travel, you can claim a refund from where you originally bought your ticket from, free from any admin fees. More details about refunds can be found here.

Check before you travel:
You can check your journey for today and Wednesday using the National Rail Enquiries real-time Journey Planner. If you are travelling from Thursday 13 May onwards, please check back on the day of travel for the most up to date train times.

Twitter:
If you would like to follow this incident on Twitter, please use #GreatWesternRailway

Compensation:
You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.

Feedback:
We want to make information better – tell us how! Fill out this online Disruption Survey.

All lines have reopened through Huyton following a trespasser.

As trains return to normal, some trains may be delayed by up to 40 minutes or be cancelled. Disruption is expected until 23:00.

Check before you travel:
You can check your journey using the National Rail Enquiries real-time Journey Planner

Twitter:
If you would like to follow this incident on Twitter, please use #Huyton

Compensation:
You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.

Feedback:
We want to make information better – tell us how! Fill out this online Disruption Survey.

A points failure between Purley and Redhill means train services between East Croydon and Gatwick Airport will be cancelled or delayed by up to 10 minutes. Disruption is expected until the end of service.

Customer Advice

Due to a fault with the points at a junction near Purley, fewer lines are available for Southern and Thameslink trains between East Croydon and Redhill / Gatwick Airport.

Trains may be delayed by up to 10. minutes.

Some trains may not be able to call at all of the usual stations. In particular, trains on routes via Redhill may not be able to stop at Purley. This means you might need to change at East Croydon for alternative trains calling at Purley. There will also be some other changes.

At some stations, trains may also use different platforms, compared to those normally served. This includes East Croydon, Purley, Redhill, Horley and Gatwick Airport. Please listen to all station announcements and keep an eye on the departure screens.

To check if your journey is affected, please use a journey planner. You can also find a live disruption map - click or tap "Live Map" on the home page of the Southern or Thameslink websites.

Ticket acceptance and alternative routes:

To help you complete your journey in this area, you may use your tickets at no extra cost on:

- Southern or Thameslink interchangeably

- London Buses between Croydon, Purley, Coulsdon, Merstham and Redhill

(Various routes run between Croydon, Purley and the wider Coulsdon area. Coulsdon South, Merstham and Redhill stations are all served by Route 405)

Can you tell me more about the incident?

Network Rail advised us of this issue just before 14:30 this afternoon. Response staff have been sent to the points, which are at Stoats Nest Junction. This junction is just south of Purley.

Staff have carried out various investigations, and they are now working to provide replacements for some defective cables. Without these cables working, the points are unable to function correctly, and trains can't use all the usual routes across the junction.

Unfortunately, this process is taking some time, and repairs are now expected to be finished overnight. This means Southern and Thameslink are having to alter some of their train services to reduce the ongoing impact of the delays.

Check before you travel:
You can check your journey using the National Rail Enquiries real-time Journey Planner

Twitter:
If you would like to follow this incident on Twitter, please use #Redhill

Compensation:
You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.

Feedback:
We want to make information better – tell us how! Fill out this online Disruption Survey.

The emergency services dealing with an incident between Willesden Junction and Watford Junction means trains are currently unable to run between these stations.

We anticipate disruption will continue until 23:30.

Alternative travel advice:

You may use your tickets on Chiltern Railways, London Northwestern Railway, London Underground, Thameslink, and Southern services.

An alternative route map to help you complete your journey can be found here.

Check before you travel:
You can check your journey using the National Rail Enquiries real-time Journey Planner

Twitter:
If you would like to follow this incident on Twitter, please use #WatfordJunction

Compensation:
You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.

Feedback:
We want to make information better – tell us how! Fill out this online Disruption Survey.

Heavy rain flooding the railway between Sheffield and Chesterfield is causing disruption to journeys between these stations.

Services may be cancelled, delayed by up to 30 minutes or revised.

We anticipate disruption will continue until the end of the day.

Check before you travel:
You can check your journey using the National Rail Enquiries real-time Journey Planner

Twitter:
If you would like to follow this incident on Twitter, please use #Dronfield

Compensation:
You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.

Feedback:
We want to make information better – tell us how! Fill out this online Disruption Survey.

LNER are operating a reduced timetable, in line with current passenger demand and government guidelines. The current timetable can be found here. LNER generally publish timetables 2 weeks in advance.

When planning your journey, please check the latest government advice as restrictions may be in place. You can find links to the latest information for England here and for Scotland here.

What advice and information is available on crowding and social distancing?

To help keep you safe when you travel with LNER and to support social distancing, the number of passengers able to travel on each service has been significantly reduced. Therefore, if you are travelling on LNER services you will need to make a reservation before you travel and you must sit in your designated seat. You can book your seat reservation here.  

Where can I find more advice and information?

Advice on how to travel with confidence from LNER can be found here.

Check before you travel:

You can check your journey up to and including Friday 25 June by using the National Rail Enquiries real-time Journey Planner.

Please be aware that due to the current restrictions on travel, train schedules may change at short notice. We advise you to check your journey as close to the time of travel as possible.

Some weekend and late night / early morning services may also be affected by engineering work.

You can also check the information for LNER on our Informed Traveller page for the date(s) you plan to travel on.

Twitter:
If you would like to follow this incident on Twitter, please use #COVID19UK

Feedback:
We want to make information better – tell us how! Fill out this online Disruption Survey.

More trains than usual needing repairs at the same time means LNER services are running a reduced service across their network.

Customers wishing to travel with LNER from today until Friday 14 May are advised to check before they travel.

Customer Advice:

If your booked service is still running

If the train you planned to travel on is still running, please travel on this train as normal. Please note, LNER services are reservation only and you should only travel on a train you have a confirmed reservation for.

If your train is cancelled

If the train you planned to travel on is cancelled, your ticket will be accepted on another LNER train to the same destination. If you are unable to travel on the same day, your ticket will be accepted on any alternative day until Sunday 16 May. You must reserve a seat on the new train before travelling.

Please be aware that trains may be busy. If the trains around your original time are full, you may need to be flexible and travel earlier or later.

If you decide not to travel, a full refund is available. Please contact your original point of ticket purchase within 28 days to claim your refund.

If your train was cancelled on Saturday 8 or Sunday 9 May

Tickets dated Saturday 8 May or Sunday 9 May will be valid for travel on any day between today and Sunday 16 May.

Ticket Acceptance:

LNER tickets will be valid with the following train operating companies:

• Avanti West Coast between London Euston and Manchester / Scotland
• East Midlands Railway between London St Pancras International and Sheffield
• Northern services via any other reasonable route
• Thameslink services between London St Pancras and Peterborough
• Grand Central via any reasonable route
• ScotRail between Edinburgh and Aberdeen / Inverness

Replacement buses have also been arranged to run between Edinburgh and Aberdeen / Inverness in place of cancelled trains.

Additional information:

A number of Class 800 series Hitachi trains from several train companies have been taken out of service for ongoing checks as a precautionary measure. This problem is being investigated by Hitachi and once trains have been checked, we hope to be able to release them back into service as soon as possible.

Check before you travel:
You can check your journey for today and Wednesday using the National Rail Enquiries real-time Journey Planner. If you are travelling from Thursday onwards, please check back on the day of travel for the most up to date train times.

For helpful advice if you need to travel on a rail replacement service, including accessibility information, please use this page.

You can find the location of your bus replacement by checking station signs or by searching for your station on our station information

Twitter:
If you would like to follow this incident on Twitter, please use #LNERUpdate

Compensation:
You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.

Feedback:
We want to make information better – tell us how! Fill out this online Disruption Survey.

A number of Class 800 series / Nova 1 Hitachi trains in use by several train companies, including TransPennine Express, have been withdrawn from service for precautionary safety checks.

As a result, there will be no TransPennine Express services running between York and Newcastle / Edinburgh. This problem is being investigated by Hitachi and once trains have been checked, we hope to be able to release them back into service as soon as possible. However, at present we do not have a firm estimate as to when that will be. 

A normal service will operate between Liverpool and York, however, no TransPennine Express services will run between York and Newcastle / Edinburgh. Please take time to plan your journey before you travel.

Alternative journey options for customers:

To provide alternative journey options, customers are advised that their TransPennine Express tickets will be valid for travel on the following train operators:

• CrossCountry services between York and Edinburgh
• LNER services between York and Edinburgh

Please book your seat reservation before you travel with CrossCountry. If you do not book a reservation you may not be able to travel. For more information on how to reserve your seat please see here.

When travelling with LNER, customers are advised that they must have a valid seat reservation to ensure that a safe number of customers can travel. Seat reservations can be made up to five minutes before a trains' scheduled departure here.

Rail replacement bus services:

Rail replacement buses will be in operation for those customers who will not have a regular journey option via train. This applies between the following stations:

Northallerton – Darlington

An hourly replacement bus service will run in both directions between these stations. Departure times are: 10 minutes past the hour from Northallerton to Darlington, and half past the hour from Darlington to Northallerton.

Durham – Chester-le-Street

An hourly replacement bus service will run in both directions between these stations. Departure times are: half past the hour from Durham to Chester-le-Street, and 50 minutes past the hour from Chester-Le-Street to Durham.

Chester-Le-Street – Newcastle

An hourly replacement bus service will run in both directions between these stations. Departure times are: 45 minutes past the hour from Chester-Le-Street to Newcastle, and half past the hour from Newcastle to Chester-le-Street.

Advice for customers who have booked assistance:

If you have arranged for assistance during your journey and your service has been affected by this disruption your assistance may need to be changed. In the first instance, please speak with station staff or the conductor on board the train. If this is not possible, then please speak to the TransPennine Express assisted travel team - lines are open 06:00 to 23:00 daily.

Compensation and Refunds:

If you have been affected by the recent amendments to TransPennine Express services, you are reminded to check if you are eligible for compensation. More information on Delay Repay and compensation can be found here.

If the train that you were intending to travel on is cancelled, or your reservation has not been honoured, or you decide not to travel or are unable to complete your journey, then you can apply for a refund. Refunds in these circumstances will not be subject to an admin fee and you are asked to submit your refund within 28 days of your intended date of travel.

To apply for a refund, please contact the retailer where you originally purchased your ticket. If you purchased directly through TransPennine Express, please apply for a refund here.

Check before you travel:

You can check your journey with TransPennine Express up to and including Friday 14 May using the National Rail Enquiries real-time Journey Planner. Please check back nearer the time for journeys from Saturday 15 May onwards.

Rail Replacement Bus Information:

For helpful advice if you need to travel on a rail replacement service, including accessibility information, please use this page.

You can find the location of your bus replacement by checking station signs or by searching for your station on our station information pages.

Twitter:
If you would like to follow this incident on Twitter, please use #TransPennine

Compensation:
You may be entitled to compensation if you experience a delay in completing your journey today. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.

Feedback:
We want to make information better – tell us how! Fill out this online Disruption Survey.

As government restrictions begin to ease, we are looking forward to welcoming more passengers back to travelling with us.

From Sunday 16 May we are introducing a new timetable with more services on many of our routes, ensuring all our passengers can travel with confidence.  

We are continuously reviewing our passenger numbers and adjusting train lengths and services where necessary. Due to an increase in demand, we have already added a limited number of additional and longer trains to our service. Whilst earlier trains and additional stops for key workers (such as on the Chatham Mainline, and at Denmark Hill) are being reintroduced in response to passenger feedback.  You can check your journey using our Journey Planners here.

As part of our safer travel pledge, we are continuing to take extra steps to help make your journey safer, so you can travel with confidence;

We are frequently deep cleaning our trains and stations using anti-viral products, increasing our focus on cleaning high-touch areas and providing hand sanitiser at busy stations. You can also check how busy your train might be with our new SeatFinder tools.

To help keep you safe when you travel with us, you must wear a face covering unless you are exempt. Also remember to maintain social distancing where possible, carry hand sanitiser and wash your hands before and after travel. For more information, please check our travel advice page.

Our contactless smartcard The Key enables you to buy and download your tickets at home via our website or the Southeastern app. Using The Key means you can fast track through the station and avoid the queues, it is also wipeable and easy to clean. Order your Key card here.

TransPennine Express are operating a reduced timetable, in line with current passenger demand and government guidelines.

Timetables for all routes can be found here. Please note that the timetable changes on Sunday 16 May.

Where can I find more information?

When planning your journey, please check the latest government advice as restrictions may be in place. You can find links to the latest information for England here and for Scotland here.

Guidance and information on travelling with confidence on TransPennine Express services can be found here.

Check before you travel:

You can plan your journey up to and including Saturday 11 December using the National Rail Enquiries real-time Journey Planner. For journeys after this date, please check again closer to the time of travel.

Please be aware that due to the current restrictions on travel, train schedules may change at short notice. We advise you to check your journey as close to the time of travel as possible.

Some weekend and late night / early morning services may also be affected by engineering work.

Twitter:
If you would like to follow this incident on Twitter, please use #COVID19UK

Feedback:
We want to make information better – tell us how! Fill out this online Disruption Survey.

Merseyrail are currently running a reduced service, in line with current passenger demand and the latest government guidelines.

You can find the latest timetable information here.

Where can I find more information?

When planning your journey, please check the latest government advice as restrictions may be in place. You can find more information about this here.

Travel advice from Merseyrail and answers to FAQs can be found here.

Check before you travel:
You can check your journey up to Friday 18 June by using the National Rail Enquiries real-time Journey Planner.

Train times from Saturday 19 June onwards are not yet showing accurately in Journey Planners.

Please be aware that due to the current restrictions on travel, train schedules may change at short notice. We advise that you check your journey as close to the time of travel as possible.

Twitter:
If you would like to follow this incident on Twitter, please use #COVID19UK

Feedback:
We want to make information better – tell us how! Fill out this online Disruption Survey.

Avanti West Coast are operating a reduced timetable, in line with current passenger demand and government guidelines. The amended timetable for the coming week can be found here.

There are different restrictions in place across England, Scotland and Wales. Please check the below links for the latest government advice:

• England
• Scotland
• Wales

Seat reservations:

Avanti West Coast have reduced the number of available seats onboard their trains. Therefore, you are strongly advised to book a place on the train prior to travelling.

All advance tickets will come with a reservation. If you're booking a flexible ticket (off-peak or anytime) in advance, please request a reservation with it.

If you are a Season ticket holder, please book your place by emailing: [email protected].

Changing your travel plans:

Should you need to change your travel plans, you can click here to find out more about refunds and amendments.

Needing assistance for your journey:

Avanti West Coast are still assisting customers onboard and at stations with extra measures in place to ensure the safety of you and their teams.

Safer Travels Pledge:

More information about what is being done to make sure you can travel safely can be found here. 

Check before you travel:

Timetables are correct in the National Rail Enquiries real-time Journey Planner up to and including Friday 16 July, with the following exceptions:

• Saturday 29 and Sunday 30 May
• Saturday 5 and Sunday 6 June
• Sunday 13 June
• Saturday 19 and Sunday 20 June
• Saturday 3 and Sunday 4 July

If you are travelling on these dates, or from Saturday 17 July onwards, please check back nearer the time. 

Please be aware that due to the current restrictions on travel, train schedules may change at short notice. We advise you to check your journey as close to the time of travel as possible.  

Twitter:
If you would like to follow this incident on Twitter, please use #COVID19UK

Feedback:
We want to make information better – tell us how! Fill out this online Disruption Survey.

Industrial action is taking place across the ScotRail network on every Sunday until 13 June.

Trains will only run on Sunday on the routes as listed below:

• Glasgow Central - Ayr  (09:00 and every hour until 19:00)
• Ayr - Glasgow Central  (08:45 and every hour until 19:45)
• Glasgow Central - Largs  (09:40 and every hour until 19:40)
• Largs - Glasgow Central  (09:54 and every hour until 19:54)
• Glasgow Central - Wemyss Bay  (08:50 and every hour until 18:50)
• Wemyss Bay - Glasgow Central  (reduced service from 08:50, last train at 18:55)
• Glasgow Central - Gourock  (09:20 and then every hour until 19:21)
• Gourock - Glasgow Central  (09:23 and hourly until 19:23)
• Helensburgh Central - Airdrie  (reduced service from 08:55 until 18:55)
• Airdrie - Helensburgh Central  (reduced service from 09:30 until 19:28)
• Balloch - Airdrie  (reduced service from 09:29 until 19:28)
• Airdrie - Balloch  (reduced service from 08:57 until 18:59)

Advice for key workers:

For key workers, there will be limited bus services for University Hospital Hairmyres, Queen Margaret Hospital Dunfermline, University Hospital Wishaw and Victoria Hospital Kirkcaldy.

Essential travel advice:

If your journey is affected on Sundays, you can use your ticket to travel instead on the day before or after. If you would prefer not to travel, you can request a refund on your ticket here.

Check before you travel:
The Journey Planner has not yet been updated with the revised timetable for strike days from Sunday 16 May onwards. Please check back closer to the time of travel.

Twitter:
If you would like to follow this incident on Twitter, please use #ScotRailStrike

Compensation:
You may be entitled to compensation if you experience a delay in completing your journey. Please keep your train ticket and make a note of your journey, as both will be required to support any claim.

Feedback:
We want to make information better – tell us how! Fill out this online Disruption Survey.

Southern are operating an amended timetable in order to match the current demand for travel.

In response to customer feedback, and to support local schools at busy times, Southern have reintroduced more train services to their timetable. More details of these additional services and downloadable timetables can be found here.

From Sunday 16 May, Southern are introducing a summer timetable which will introduce additional weekday trains, allowing extra support in your return to the railway as coronavirus restrictions are eased.

When planning your journey, please check the latest government advice as restrictions may be in place. You can find more information about this here. 

For more information on timetables, refunds and how Southern are supporting safe travel, please see the Coronavirus information page on their website.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Please be aware that services may be subject to short notice changes due to engineering work, particularly on evenings and weekends. Please check your journey again as close as possible to the time of travel.

Twitter:

If you would like to follow this incident on Twitter, please use #COVID19UK

Feedback:

We want to make information better – tell us how! Fill out this online Disruption Survey.

ScotRail are operating a reduced timetable, in line with government advice and current passenger numbers. It currently reflects a service of approximately 65% of the pre-pandemic level.  You can find more information about the current service levels on each route here.

Where can I find more information?

When planning your journey, please check the Scotland Government website as there may be restrictions in place. 

The latest travel guidance from ScotRail can be found here. 

Check before you travel:
You can check your journey using the National Rail Enquiries real-time Journey Planner.

Please note that industrial action is affecting ScotRail every Sunday until Sunday 13 June inclusive. The amended timetable is not yet showing on Sundays from Sunday 16 May. More details can be found here.  

Please be aware that train schedules may change at short notice. We advise you to check your journey as close to the time of travel as possible. Additionally, some weekend and late night / early morning services may be affected by engineering work.

Twitter:
If you would like to follow this incident on Twitter, please use #COVID19UK

Feedback:
We want to make information better – tell us how! Fill out this online Disruption Survey.

A reduced, recovery timetable is operating across the c2c network, in line with current government guidelines and passenger demand. You can download the timetable here.

Please note that due to the current travel situation train schedules may change at short notice, with some cancellations occurring on the day. We advise you to check your journey as close to the time of travel as possible.

Safe travel advice:

When planning your journey, please check the latest government advice as restrictions may be in place. You can find more information about this here.

Social distancing is possible on the majority of c2c services, however trains are generally busiest between 06:30 and 07:30 on weekdays. A  list of c2c's busiest trains can be found here. You are advised to re-plan your journey to avoid these trains.

Where can I find more information?

More information about what c2c are doing to help you travel with confidence is available here.

Check before you travel:
You can check your journey up to and including Sunday 23 May using the National Rail Enquiries real-time Journey Planner.

Train times after this date have not yet been updated to reflect the amended timetable.

Some weekend and late night / early morning services may be affected by engineering work so please check journey planners and live departure boards before commencing your journey.

Twitter:
If you would like to follow this incident on Twitter, please use #COVID19UK

Feedback:
We want to make information better – tell us how! Fill out this online Disruption Survey.

Travel with Confidence

Rail companies are working closely with the government to keep vital services moving and making sure customers can travel safely.

Before you travel, please check the below links for the latest government advice:

• England 
• Scotland 
• Wales 

Answers to the common questions that you are asking about train services can be found on our dedicated Coronavirus page.

Details of the current timetables and safe travel advice from each operator is available via the Train Operating Company links below:

• Avanti West Coast
• c2c
• Caledonian Sleeper
• Chiltern Railways
• CrossCountry
• East Midlands Railway
• Eurostar
• Gatwick Express
• Grand Central
• Great Northern
• Great Western Railway
• Greater Anglia / Stansted Express
• Heathrow Express
• Hull Trains
• LNER
• London Northwestern Railway
• London Underground / London Overground / TfL Rail
• Merseyrail
• Northern
• ScotRail
• Southeastern
• South Western Railway
• Southern
• Thameslink
• TransPennine Express
• Transport for Wales
• West Midlands Railway

Waiting Rooms and Ticket Offices:
Some waiting rooms at stations remain closed for public safety. Some Ticket Offices also remain closed or have reduced opening times. Times on the station information pages may not match up to the current opening times.

Check before you travel:
You are advised to check the Journey Planner as close to your time of travel as possible, as timetables and travel advice may be subject to late notice change.

Twitter:
If you would like to follow this incident on Twitter, please use #COVID19UK

Feedback:
We want to make information better – tell us how! Fill out this online Disruption Survey.

CrossCountry are operating a reduced timetable, in line with current passenger demand and government guidelines. Details of the service that is running can be found here.

There are different restrictions in place across England, Scotland and Wales. Please check the below links for the latest government advice:

• England
• Scotland
• Wales

Seat reservations:

You must make a seat reservation when you purchase your ticket. Each customer will receive a reservation which will include your seat number and coach detail. The seat reservations will allow you to socially distance from other customers, with the allocation of a window seat. Please stick to your reservation to ensure that everyone can travel safely.

Where can I find more information?

The latest advice to help you travel with confidence can be found on CrossCountry's dedicated Coronavirus advice page.

Check before you travel:
You can check your journey using the National Rail Enquiries real-time Journey Planner 

Please be aware that last minute alterations may be made to the timetable. You are urged to check the Journey Planner and Live Departure Boards regularly before you travel.

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Greater Anglia and Stansted Express are running a reduced timetable in line with current passenger demand and current government advice.

The current level of service across the Greater Anglia network stands at approximately 82% of the normal timetable and most of the network is receiving at least an hourly service. 

Stansted Express service are continuing to run at a frequency of 2 to 3 trains per hour. 

Where can I find more information? 

Timetables can be downloaded here. They are available for travel until Saturday 11 September.

When planning your journey, please check the latest government advice as restrictions may be in place. You can find more information about this here.

You can find the latest travel advice by clicking on the links below:

• Greater Anglia
• Stansted Express

Check before you travel:
You can plan your journey  up to and including Saturday 11 September using the National Rail Enquiries real-time Journey Planner.

Please be aware that due to the current restrictions on travel, train schedules may change at short notice. Please also note that weekend timetables may be subject to change due to scheduled engineering work. We advise you to check your journey as close to the time of travel as possible.

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Great Northern are operating an amended timetable in order to match the current demand for travel.

When planning your journey, please check the latest government advice as restrictions may be in place. You can find more information about this here. 

From 16 May Great Northern are introducing a Summer timetable which will introduce additional weekday trains, allowing extra support in your return to the railway as coronavirus restrictions are eased.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Please be aware that services may be subject to short notice changes due to engineering work, particularly on evenings and weekends. Please check your journey again as close as possible to the time of travel.

For more information on timetables, refunds and how Great Northern are supporting safe travel, please see the Coronavirus information page on their website.

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London Northwestern Railway are operating an amended timetable, which can be downloaded here.

When planning your journey, please check the latest government advice as restrictions may be in place. You can find more information about this here.

A limited weekday train service has resumed on the Abbey Line (Watford Junction - St Albans Abbey) and the Marston Vale Line (Bedford - Bletchley).

Buses will continue to run in place of cancelled services on these routes.  

Where can I find more information?

Advice on travelling with confidence on London Northwestern Railway services can be found here.

Check before you travel:
You can check your journey using the National Rail Enquiries real-time Journey Planner.

Please be aware that due to the current restrictions on travel, train schedules may change at short notice. We advise you to check your journey as close to the time of travel as possible.

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Transport for London are currently running near-normal service levels. Social distancing measures and extra safety measures have been put in place so that if you must travel by public transport, you can travel with confidence. You can find the latest safe travel guidance from Transport for London here. 

When planning your journey, please check the latest government advice as restrictions may be in place. You can find more information about this here.

If you are able, please consider walking or cycling. You can find walking and cycling routes around London here. 

How will this affect my journey? 

London Overground:

A slightly reduced service is operating. The London Overground night service is currently suspended.

TfL Rail:

A full service is running on all routes.

DLR and London Underground:

There is a slightly reduced frequency service operating on most DLR and London Underground routes. The Waterloo & City Line remains closed until further notice and there is currently no night Tube service.

Some stations are closed, have reduced opening times or are entrance or exit only. You can check the status of your local station here.

What are the best times to travel?

The current quietest times to travel are between 08:15 and 16:00 and after 17:30 on weekdays. On weekends, before noon and after 18:00 are generally the quietest times. You can find more information about quiet times here.

Certain stations, stops and interchanges can be particularly busy at peak times.  You can find here the most up to date information on how busy each station is. 

Check before you travel:

If you are travelling with London Overground and TfL Rail, you can check your journey using the National Rail Enquiries Journey Planner. 

You can check your journey on London Underground, DLR and Tram services using the Transport for London Journey Planner.

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East Midlands Railway are operating a reduced timetable, in line with current passenger demand and government guidelines.

The current timetables can be found here (under the timetables section).

What advice and information is available on crowding and social distancing?

When planning your journey, please check the latest government advice as restrictions may be in place. You can find more information about this here.

Social distancing measures will significantly reduce the number of customers allowed on East Midlands Railway trains – please check journey planners before you travel and avoid travelling at peak times.

To help customers with maintaining social distancing on the their services, East Midlands Railway have released a Seat Finder tool which shows how crowded trains are across their network. Please click here to visit the Seat Finder page.

Where can I find more information?

You can find more information and advice by visiting the East Midlands Railway website here.

Check before you travel:
You can check your journey using the National Rail Enquiries real-time Journey Planner.

Please be aware that your journey may be subject to short notice alteration due to current restrictions on travel. Please check your journey again as close as possible to the time of travel.

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Transport for Wales are operating a reduced timetable, in line with current passenger demand.

Details of the current timetable can be found here. 

Current restrictions:

You can find the latest information and advice from the Welsh Government here.

What advice and information is available on crowding and social distancing?

The capacity of today's services can be found here. This will help you decide which train to travel on to avoid the busiest times and services.

Check before you travel:
You can check your journey up to and including Tuesday 31 August using the National Rail Enquiries real-time Journey Planner.

Train times from Wednesday 1 September may not be accurate - please check again closer to the time of travel.

Please be aware that due to the current restrictions on travel, train schedules may change at short notice. We advise you to check your journey as close to the time of travel as possible. Additionally, some weekend and late night / early morning services may be effected by engineering work.

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A revised South Western Railway service is in operation in line with the latest government advice and current passenger demand. You can find the latest timetables for each route here.

When planning your journey, please check the latest government advice as restrictions may be in place. You can find more information about this here.

More information from South Western Railway about what is being done to make sure you can travel with confidence can be found here.  

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner.

Please also be aware that due to the current restrictions on travel, train schedules may change at short notice. We advise you to check your journey as close to the time of travel as possible.

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Northern are operating a reduced service in line with current passenger numbers and government guidelines.

You can find the current timetables for each route here. From Sunday 16 May, Northern will move to a regular timetable which is expected to be in place until December 2021.

When planning your journey, please check the latest government advice as restrictions may be in place. You can find more information about this here.

Advice from Northern on travelling with confidence on their services can be found here.

Check before you travel:
You can check your journey using the National Rail Enquiries real-time Journey Planner.

Please be aware that train schedules may change at short notice. Your journey may also be subject to alteration due to engineering work, particularly on weekends and late night / early morning. Please check your journey as close as possible to the time of travel.

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Thameslink are operating an amended timetable in order to match the current demand for travel.

When planning your journey, please check the latest government advice as restrictions may be in place. You can find more information about this here. 

From 16 May Thameslink are introducing a Summer timetable which will introduce additional weekday trains, allowing extra support in your return to the railway as coronavirus restrictions are eased.

Check before you travel:

You can check your journey using the National Rail Enquiries real-time Journey Planner. 

Please be aware that services may be subject to short notice changes due to engineering work, particularly on evenings and weekends. Please check your journey again as close as possible to the time of travel.

For more information on timetables, refunds and how Thameslink are supporting safe travel, please see the Coronavirus information page on their website

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West Midlands Railway are operating an amended timetable, in line with government guidelines and current passenger demand. The revised timetable can be downloaded here. 

When planning your journey, please check the latest government advice as restrictions may be in place. You can find more information about this here.

Late notice changes to the timetable:

Leamington Spa - Coventry - Nuneaton:

A reduced train service is running between Leamington Spa and Nuneaton. Buses will continue to supplement the service.

Stourbridge Junction - Stourbridge Town:

There will be a normal service between Stourbridge Junction and Stourbridge Town, but the last services of the day will be earlier than normal until further notice.

Hereford / Worcester - Birmingham Snow Hill - Leamington Spa / Stratford-upon-Avon:

A reduced service is operating on the Birmingham Snow Hill lines on weekday afternoons.

Where can I find more information?

Advice on travelling with confidence on West Midlands Railway services can be found here. 

Check before you travel:
You can check your journey using the National Rail Enquiries real-time Journey Planner. 

Please be aware that due to the current restrictions on travel, train schedules may change at short notice. We advise you to check your journey as close to the time of travel as possible.

Rail replacement bus information:

For helpful advice if you need to travel on a rail replacement service, including accessibility information, please use this page.

You can find the location of your bus replacement by checking station signs or by searching for your station on our station information pages.

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Caledonian Sleeper have resumed running train services on all routes. The timetables for Caledonian Sleeper for dates up to Saturday 15 May can be found here. 

When planning your journey, please check the latest government advice as restrictions may be in place. You can find links to the latest information for England here and for Scotland here.

Train services may still be affected by essential engineering work especially during public holidays and weekends.

Where can I find more information?

More information from Caledonian Sleeper, including safe travel advice and refund advice, can be found here.

Check before you travel:
You can plan your journey up to and including Saturday 15 May using the National Rail Enquiries real-time Journey Planner

The timetables have not yet been confirmed for dates from Sunday 16 May - please check back closer to the time of travel.

Please be aware that due to the current restrictions on travel, train schedules may change at short notice. We advise you to check your journey as close to the time of travel as possible.

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Hull Trains are currently running a reduced service in line with passenger demand and current government advice.

Timetables for Hull Trains can be found on the Hull Trains website.

You can find more information on the Hull Trains Coronavirus information page.

You can find the latest government advice here.

Check your journey:

You can plan your journey using the National Rail Enquiries real-time Journey Planner.

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Due to a reduction in demand and current restrictions on travelling around Europe in light of coronavirus, Eurostar are running a significantly reduced service.

Please make sure you regularly check the latest government advice for both your departure and arrival locations, as travel restrictions, quarantine periods and the requirement to take a COVID-19 test may apply. It is also important to make sure that your reason for travel is permitted by the country you are visiting. You can visit the Eurostar website to check these requirements here.

How is this affecting the train service?

Eurostar are unable to operate services to and from the following stations until further notice:

• The direct service to / from Disneyland Paris is suspended until 15 July 2021.
• Ashford International and Ebbsfleet International stations are closed for Eurostar services until at least the end of 2021. You will need to travel to / from London St Pancras International instead.
• Eurostar services are currently unable to call at Calais Fréthun.

Check before you travel:

Essential travel information can be found on the Eurostar website here.

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Grand Central are operating a reduced timetable and a seat reservation will be required to travel on a Grand Central service. More details can be found here.

When planning your journey, please check the latest government advice as restrictions may be in place. You can find more information about this here. 

Check before you travel:

You can check your journey up to and including Saturday 11 September using the National Rail Enquiries real-time Journey Planner.

Please be aware that due to the current restrictions on travel, train schedules may change at short notice. We advise you to check your journey as close to the time of travel as possible. Additionally, some weekend and late night / early morning services may be effected by engineering work.

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Chiltern Railways are currently operating a reduced timetable, in line with passenger demand and government guidelines. You can download the timetable for the date you are travelling here.

Where can I find more information?

When planning your journey, please check the latest government advice as restrictions may be in place. You can find more information about this here.

More information from Chiltern Railways about what is being done to make sure you can travel with confidence can be found here.  

Check before you travel:

You can plan your journey on weekdays using the National Rail Enquiries real-time Journey Planner.

Weekend train times are showing correctly in the journey planner up to and including Sunday 16 May. If you are travelling on weekends after this date, please check back closer to the time of travel as journeys are not yet showing correctly in Journey Planners. 

Please be aware that due to the current restrictions on travel, train schedules may change at short notice. We advise you to check your journey as close to the time of travel as possible.

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Heathrow Express are currently operating a normal service with trains every 15 minutes, although social distancing and additional safety measures remain in place.

When planning your journey, please check the latest government advice as restrictions may be in place. You can find more information from the Government website here.

What advice and information is available on crowding and social distancing?

More information on what Heathrow Express is doing to help you travel safely can be found on their website here.

Check your journey before you travel:

Please check your journey using the National Rail Enquiries real-time Journey Planner.

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Great Western Railway are operating an amended timetable due to the current coronavirus situation. Revised timetables can be found here. 

When planning your journey, please check the latest government advice as restrictions may be in place. You can find links to the latest information for England here and Wales here.

More information on what Great Western Railway are doing to help you travel with confidence can be found here.

Check before you travel:
You can check your journey using the National Rail Enquiries real-time Journey Planner.

Please be aware that last minute alterations may be made to the timetable. You are urged to check the Journey Planner and Live Departure Boards regularly before you travel.

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Gatwick Express services remain suspended until further notice.

Southern and Thameslink are still running to and from Gatwick Airport, and will provide journey options to both London and Brighton.

For more information, please visit this page.

Further information:

Gatwick Express have made these changes in response to reduced passenger demand for the airport and to enable train drivers to be used on other services. This is in line with the health guidance issued by Public Health England and therefore please do check before you travel to keep up to date with any last minute alterations.

For the latest Coronavirus guidance from the NHS, go to nhs.uk/coronavirus

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