About this site

At National Rail Enquiries, we are the definitive source of customer information for all passenger rail services on the National Rail network in England, Wales and Scotland.

National Rail Enquiries is part of the Rail Delivery Group (RDG), which provides business services to Train Operating Companies, Open Access operators, Freight Operating Companies and Network Rail.

Introduction

We handle an average of two and a half million journey planning enquiries every weekday through our contact centre, mobile, apps, website and through information services supplied to third parties (such as open access data feeds).

National Rail Enquiries provides journey planning, real time information, ticket and fares information and a range of rail-related information to all rail customers.

Listening to our customers

Customer feedback is important to us, that is why we have partnered with ForeSee to gather customer feedback on the site and services we provide.

In addition to the ForeSee survey comments, we also closely monitor feedback (good and bad) received through Facebook, Twitter, our ‘Community’ channel and Customer Relations Department.

Changes are continuously being introduced as a result of customer feedback and we’ll soon be letting you know more about these enhancements via our website.